Tennispro Omdömen 

I spent a long time finding the right products for me on Tennispro.eu. I then received this email:

GOOD NEWS
Your order n°500315793 is now on the way!

But then, shortly afterwards, I received this rather strange message:

Good morning,
Due to circumstances beyond our control and the vagaries of the shipping industry, your package has been returned to our warehouse.
We have proceeded to refund your order.
Kind regards,
Service Clients TENNISPRO

I replied:
Sounds VERY strange!

I shop online every week and have never received such a strange message before.
Why can't you simply ship the products to me again, as I have already purchased them???

I still want the products!

Experiencia nefasta. En la web indican que, seleccionando uno de los puntos de recogida que ellos mismos ofrecen, el pedido tarda entre 24 y 48 horas, mientras que el envío a domicilio tarda 4 días laborables.

Elegí precisamente la opción de recogida para recibirlo antes. Sin embargo, ha pasado ya una semana desde que realicé la compra, el estado del pedido sigue sin actualizarse y no responden a los correos electrónicos.

Una experiencia muy decepcionante, especialmente cuando los plazos de entrega anunciados no se cumplen y ni siquiera ofrecen información sobre el retraso. No volvería a comprar aquí.

Just like other customers I also got a used item with a stain. They do not respond to emails. I have a video of this so they can not dispute it. Avoid them at all cost!

Put through an order with a promo code but the order never arrived. Received my refund after a month of chasing up and I’m out of the items and they wouldn’t resend the items nor issue another code for me to repurchase

Ordine effettuato il 1 agosto. Lo stesso giorno, pochi minuti dopo, ho inviato richiesta scritta di annullamento tramite il loro modulo di contatto. Nessuna conferma di ricevimento, nessuna traccia nell'area cliente, nessuna risposta.

Secondo sollecito scritto il 3 agosto alle 9:37, quando l'ordine risultava ancora "in preparazione" sul loro stesso sito. Nessun blocco.

Prima risposta il 3 agosto alle 14:38, 51 ore dopo la richiesta iniziale, per comunicarmi che l'ordine era già stato consegnato al corriere. Il tracciamento UPS, generato quello stesso giorno, risultava però ancora in stato "Label Created", cioè pacco non ancora ritirato dal vettore. Due richieste scritte di annullamento, entrambe anteriori all'etichetta di spedizione, e una risposta che non corrispondeva allo stato reale della spedizione.

Unica soluzione offerta: rifiutare la consegna. Soluzione che non ha funzionato, perché il corriere ha consegnato al portiere dello stabile in mia assenza. A quel punto l'alternativa era organizzare un reso a mie spese verso la Francia per un annullamento chiesto lo stesso giorno dell'ordine. Ho tenuto il prodotto perché costava meno che continuare.

Il telefono: chiamata del 3 agosto alle 11:40, dentro l'orario di assistenza pubblicato sul loro sito, tre minuti di attesa e comunicazione caduta senza risposta. Per un cliente italiano gli unici recapiti sono un numero francese e uno britannico, entrambi a tariffazione internazionale.

Sul tono: la risposta alla mia richiesta di annullamento chiedeva se per caso non volessi acquistare la racchetta.

Il prodotto non lo discuto. Discuto un sistema di assistenza in cui le richieste scritte non ricevono conferma, il telefono non risponde, la merce parte comunque due giorni dopo l'annullamento e l'unico rimedio proposto scarica costo e onere sul cliente.

Chi compra qui deve sapere che se sbaglia un ordine, annullarlo non è previsto. Non tornerò.

Didn't deliver the items I paid for. Now looking ways to get my money back. DO NOT USE THIS SITE, it's a scam.

Misleading product description They sent me an 4 year older model racquet Terrible customer service They answered only one of my messages and with a big delay. They only said that the will take into consideration my proposal for clearer description

My order was receieved with a clearly used item, when I am paying full price for it.
They would only ship my actual order after receiving the return of the item I received, which was fully a mistake from their side.
Terrible customer service, simply repeating things from a script.
In the future, I would rather pay more for the same item than ordering from them.

Most expensive item was missing in the order. Or ordered a complete set of equipment for my kid and the tennis shoes were not in the package.

Wir haben hier einen Dunlop Tennisschläger zum top Preis gekauft. Es hat etwas gedauert, bis die Bestellbestätigung kam - ca. einen Tag. Das hat mich etwas gewundert, aber im Account konnte man immer sehen, dass die Bestellung durchgegangen ist und bearbeitet wird. Der Schläger kam schon am zweiten oder dritten Tag mit UPS. Es gab hier auch keine Beanstandungen. Der Schläger war sehr gut verpackt. Zuvor haben wir ja nicht bestellt, doch haben uns getraut.
Hier gab es einfach einen wirklich guten Preis. Der Schläger hat in den deutschen Shops über 60 € mehr gekostet. Es ist der ZweitSchläger für meinen Sohn (identische Ausführung), falls eine Saite reißt. Die Ware ist definitiv original und wir werden sicherlich noch mal einkaufen.

Sadly i can share only seriously bad experience. This seller is extremely unserious and use fraudulent business practises. I can reccomend to anyone who want order online, just do it elsewhere.
On their web was advertised by banners 15% extra discount and valid coupons for Racquets and Clay products, which was marked directly by product detail. So i decided as a returning long-time customer buy 2 new racquets....and quess what happened? Code didn't worked at all...so i contacted support with printscreens from their own website showing, that there is faul in their platform and asked to adjust price accordingly to the offer.
Answer?: Yes, but the code is today not valid, we can offer you instead of 15% only 10%. IT IS NOT ABOUT 5% DIFFERENCE - IT IS ABOUT TO BE SERIOUS AND KEEP YOUR OFFER AND WORD TO BE REAL!
This company are fraudsters and should not be a successful dealer of sports equipment.
I would upload also printscreens from their website, our coummunication as a proof, but on trustpilot is not this option....so i uploaded it on google reveiws.

Ordinato scarpe ampie k-Swiss su suggerimento assistenza clienti, davvero gentili e diretti nel consiglio, altrettanto per pantaloncini Adidas che temevo fossero stretti, anche in questo caso rassicurato e fatto acquisto in taglia L ottime.
Si avvalgono anche di un IA che ti segue nei consigli penso che ricomprerò da loro
A.A.

Fast shipping; ordered some tennis shoes on saturday, shipped on tuesday and arrived on friday. Product matches exact model and size as ordered.

Ordered a padel racket which never arrived. UPS delivered to the wrong address. Clearly the fault of UPS but zero customer support, all emails have been ignored and no resolution. Definitely advise against buying from this store.

Good prices but delivery provider UPS makes all experience terrible. I will not buy from them again only due to UPS.

A pesar de estar defectuosa la raqueta que enviaron se niegan a atenderé, te cuesta 10 € la etiqueta de devolución, no se responsabilizan de nada.
NO CAIGAS!!!!

Dificultades para devolver un producto.
Tienes q comprar una etiqueta de devolución q cuesta 10 euros.
Con las facilidades q hay en otras web. Es la última vez q compro en este sitio.
A ver si consigo q me devuelvan el dinero (-10€)

La devolucion te la ponen muy difícil y encima te la cobran y no hay forma de contactar con ellos,todo él que esté interesado en comprar en esta página que se lo piense dos veces,son unos informales y todas las criticas son iguales,por favor no hay nadie que pueda hacer algo?

Muy mala experiencia. Tras realizar un pedido del cordaje que uso habitualmente el domingo 28 de septiembre (margen de sobra para que el cordaje llegase en la semana siguiente), en el seguimiento del paquete me dicen que llegará la semana siguiente (aproximadamente el 6 de octubre), debido a que Tennispro ha preparado el pedido el miércoles (tres días más tarde de realizar el pedido), y por lo tanto ya no me llega en esta semana. Pese a llamar a Tennispro y mandar un corre diciendo que necesitaba el cordaje sí o sí esa semana, no les importa nada las necesidades del cliente, pese a ser ellos el que han cometido el fallo.
Muy decepcionado, no volveré a realizar pedidos en Tennispro y contaré mi experiencia a mis compañeros de equipo para que no hagan pedidos a Tennispro.

I am writing to formally express my deep disappointment and frustration regarding my recent order placed and paid for on 16th September 2025.

Despite my timely payment, the order was never shipped. On 18th September, I received an email from your team, after which I promptly replied with the required information. Unfortunately, I received no response. After waiting two days, I followed up again on 20th September, yet still no reply.

In my attempt to resolve this issue, I reached out through your live chat with a representative named Stephanie, who acknowledged the problem was on your system’s side and assured me that your customer service team would respond to my email. To ensure visibility, I even contacted you through Instagram direct messages, where I was once again promised a reply "as soon as possible." However, more than 48 hours passed without any proactive communication from your side.

When I followed up yet again, I was told that I had not submitted the necessary document—despite my clear evidence that the attachment was included in my original email. After resending proof, I was shocked to then receive a reply implying I had filed a dispute with PayPal, which was not the case at that point.

This experience has been exhausting, unprofessional, and deeply discouraging. While I believe your store may generally provide good products, the handling of my case reflects poorly on the dedication and accountability of your customer service team. It is not acceptable for a paying customer to have to repeatedly chase responses, provide the same evidence multiple times, and still be met with dismissal or blame-shifting.

At this point, I feel I have no choice but to escalate the matter with PayPal in order to protect my purchase. I regret that it has come to this, but the lack of responsibility and effective communication from your side has left me with no other option.

I sincerely hope this feedback is taken seriously, as no customer should have to go through such a frustrating and disappointing process simply to receive what they rightfully paid for.