Ninepine Omdömen 

Svar från Ninepine

2 dagar sedan

Hey Anna, we're so pleased to hear that our store team could help you find the perfect fit. Having a range of sizes and colours available to try is something we know makes a big difference, and we're glad you found exactly what you were looking for!

Svar från Ninepine

2 okt. 2026

Thank you so much for your kind feedback. It's fantastic that your first visit was such a positive experience and that our team in store were able to assist you in finding a style you love.

While we're sorry that the tops available didn't quite meet your needs in terms of fit and length, we truly appreciate your understanding and your thoughtful comments.

We look forward to welcoming you back soon and helping you find even more pieces that combine style, comfort, and the perfect fit. Thank you for choosing us! 😊

Svar från Ninepine

30 sep. 2026

Thank you so much for taking the time to share your experience with us Karin.

We love to hear that you're enjoying your Relaxed ComfortDenim™ Jeans and that you're finding them both comfortable & stylish. It's also great to know that the different length options helped you find the right fit, as that's something we're really passionate about offering.

We're sorry that the first size wasn't quite right, but we're pleased to hear that the exchange process was smooth and straightforward. Making sizing adjustments as easy as possible is very important to us.

That you've had a positive experience with multiple styles means a lot to our team. Thank you again for your support and for being part of our community!

Svar från Ninepine

29 sep. 2026

Thanks for sharing Helen, it's great that our store team made your visit a plesant one and that you’re enjoying the Relaxed Comfort Denim Jeans, they truly are incredibly comfortable with a fantastic fit.

We’re sorry to hear about the long wait for the fitting rooms. This isn’t the experience we aim to provide, and your feedback is really valuable. We’ll be reviewing it with the team to help improve the flow during busier times.

Thank you again for taking the time to share your experience. We appreciate it.

Svar från Ninepine

29 sep. 2026

Thank Maria :) We’re so glad the size help was spot on and that the jeans feel amazing on you. Hearing they’re the best you’ve ever owned is the highest compliment!

Svar från Ninepine

14 sep. 2026

Thank you!! We’re so happy to hear you enjoyed the service in our store and that the trousers feel as good as they look. It’s great to know they strike that perfect balance between smart and incredibly comfortable, especially for frequent travelers who want to feel relaxed without compromising on style!

Svar från Ninepine

1 sep. 2026

Hey Marie, thank you so much for sharing your experience with us. We’re delighted to hear that the team at Kungsgatan could help you so quickly, and that the return and size change were handled smoothly. Now we’re just as excited as you are for your brown Asana trousers to arrive, and we hope they’ll be a perfect match.

Thanks again for your lovely feedback, it motivates us to keep delivering excellent service every single day.

Svar från Ninepine

1 sep. 2026

Hi Madelaine, thank you so much for taking the time to share this. We're very sorry to hear about your experience in our Stockholm store. This is absolutely not the level of service we aim to provide, and not the kind of feedback we normally receive from visits there. You should always feel welcomed, respected, and taken care of, especially when investing in pieces you love.

We’ve already flagged your feedback with the store manager, who will review who worked that day and make sure this doesn’t happen again.

Your experience matters, and we’re committed to ensuring our in‑store service reflects the same care and comfort our products do.

Ninepine Team

Svar från Ninepine

17 aug. 2026

Hi Rebecka, thank you so much for sharing your experience and for your kind words about the fit and comfort of the Asana pants. We’re really glad they work so well for you, especially in terms of length and style.

Regarding the dust and hair: the fabric is finished with a luxurious water‑brushed peach finish, which gives it that buttery‑soft feel. The process gently lifts the surface to create a subtle “peach fuzz,” and those tiny fibres can occasionally catch dust or hair. A quick pass with a lint roller usually does the trick, and most of our customers don’t find it to be a major issue, especially compared to traditional carbon‑brushed fabrics, which create larger fibres and attract more lint. Our proprietary water‑based technique significantly reduces this.

As for the odour, that’s definitely not normal. One of our customer care team members will reach out to you directly via email to find a solution and make sure you’re fully taken care of.

We really appreciate your thoughtful feedback, and we’re happy to hear that aside from these issues, you find the pants so comfortable and stylish. We’ll make sure this gets resolved for you.

Ninepine Team

Svar från Ninepine

26 juni 2026

Thanks so much Eva! That’s wonderful to hear. We’re really glad the service felt welcoming and that the shorts are such a great fit for you. Knowing you’re planning to come back for more shorts and trousers truly means a lot.

Svar från Ninepine

28 maj 2026

Thank you so much for sharing this lovely review, it truly made our day. We’re really glad you reached out about your unused discount, and even happier we could adjust the price for you. It’s important to us that our customers feel taken care of, and it’s wonderful to hear that this stood out to you. And thank you as well for the kind words about our clothes. Knowing you’re enjoying them means a lot to our whole team :)

Svar från Ninepine

11 maj 2026

Thank you Cia, we’re delighted to hear that you had such a positive experience in our Stockholm store and that our team could help you find the right fit with attentive, knowledgeable service. It’s wonderful to know you enjoyed the jeans as well. We completely understand your wish for the white jeans to come in the same bootcut model as the blue ones, that’s really helpful feedback for our product team, and we’ve passed it along for future development.

We’re so glad you had a great overall experience, and we hope to welcome you back again soon. Appreciate your feedback!

Svar från Ninepine

24 apr. 2026

This is great to hear, Åsa! Thank you kindly for taking the time in sharing your feedback and we are really glad you had such a positive experience with our brand and customer care team! Thank you so much again :)

Svar från Ninepine

15 apr. 2026

Hi Kristine, thank you for sharing and for the lovely compliment about the pants. We’re really glad you like them.

We're sorry you had such a hard time reaching us. We’re a small team and we aim to reply to all messages within about 48 hours from Monday to Friday.

One of our customer care team will answer your email today, so you’ll hear from us shortly.

Thank you for your patience.

Ninepine Team

Svar från Ninepine

13 apr. 2026

Hi Katarina, thank you so much for sharing this. The team at our Kungsgatan store will be over the moon to know their friendliness, knowledge, and styling advice made such a strong impression. They work hard to create a welcoming, thoughtful experience for everyone who walks in, and your highest marks are truly appreciated.

Svar från Ninepine

27 mars 2026

Hi Maria, thank you so much for sharing your feedback. and we’re really sorry to hear this left you feeling disappointed. We completely understand how frustrating it is when a return doesn’t work out the way you expected, and we’d love to clear things up and make this right for you.

Just to reassure you: refunds always go back to the original payment method, as mentioned on our website. So if an order was paid using a gift card or store credit, the refund automatically returns to that same gift card. Nothing is ever “kept”, the amount is still yours to use.

That said, if you prefer a different solution, our customer care team is always here to help. We can absolutely look into alternative options for you.

We weren’t able to locate your order from the review details alone, but if you could please share your email address via the Trustpilot link we just sent, we’ll be able to find your order right away and resolve this as quickly as possible.

Thank you again for giving us the chance to sort this out, we’re here for you every step of the way.

Ninepine Team

Svar från Ninepine

16 mars 2026

Really appreciate your feedback Filippa! Fast delivery and comfort are exactly what we aim for, so it’s great to know the jeans and pants hit the mark for you.

Svar från Ninepine

12 mars 2026

Thank you Sarah, wow! We’re thrilled to hear that our pants have been your go‑to for years and that they’ve kept their shape, colour, and comfort through everything from workdays to relaxed moments at home. Knowing that you recommend them to the people around you means the world to us. We’ll keep doing our best to create pieces that feel great, last long, and fit effortlessly into your everyday life. Thank you for being part of our community!

Svar från Ninepine

11 mars 2026

Hey Sandra, thank you so much for visiting our store on Kungsgatan and for taking the time to share your experience. We’re really glad to hear that you felt well taken care of.

The Asana fabric is designed to feel soft, stretchy, and easy to wear, so it naturally has a more relaxed, elevated‑casual look compared to traditional suit trousers. We understand that this can make them feel more like dressy sweatpants than formal tailoring, and we appreciate you highlighting that distinction.

Your feedback helps others choose the right style for their needs, and it helps us continue improving. Thank you again for stopping by, we hope to welcome you back soon.

Svar från Ninepine

10 mars 2026

Thanks Amanda! We’re thrilled to hear the jeans feel incredibly comfortable while still looking like true, premium denim. Creating that balance between stretch, structure, and an elevated look is exactly what we aim for, so it means a lot to know they hit the mark for you. Enjoy wearing them!