LELO Omdömen 

I've used a couple Lelo goods, and their quality is truly exceptional. Everything is simple to use, the design seems well-considered, and the entire experience has been excellent. I can understand why people suggest Lelo, but I honestly didn't think I would like them this much.

Bought a Mona 2 directly from LELO in October 2025. It developed an internal rattling noise well within the two year warranty, and support confirmed it’s covered. Then came the catch. To claim, you have to register the product using a serial number printed only on the warranty card in the box. Who keeps that? I have my order confirmation from lelo.com with the order number, so LELO knows exactly what they sold me and when, and that isn’t good enough. A two year warranty that depends on keeping a piece of cardboard isn’t a two year warranty.

Disappointing experience . The toys themselves don’t last long . I have three , two out of them broke in under 2 year warranty guarantee after normal use . Customer support was quite useless when I reached out , given that two out of three broke within warranty time - their only offer was only an exchange . They refused a refund when I explained that replacing doesn’t make sense to me given that two out of three already broke down , leaving me with little confidence in their products . Overall - do not recommend . I think you can find much better product for cheaper . A product of this price shouldn’t be breaking within reasonable time range .

My spouse and I have found Lelo's goods to be a truly pleasant addition. We've both been quite pleased with the whole process, and the quality feels fantastic.

Sicuramente un’azienda “interessante” 😎 prodotti curati in ogni particolare ma soprattutto ho trovato professionalità e cortesia da parte del personale addetto all’assistenza.

Lelo's products are not only pleasurable but also beautifully crafted. It's a brand I trust for all my intimate needs.

I purchased a device during a big sale. The device arrived defective. It was also too small for me to use. I reached out to customer service and was told that the only way that I could exchange the item for a different sized model would involve me needing to potentially pay an extra hundred dollars depending on the current sales price and shipping fees. I find the refusal to both provide a shipping label and to honor the original sales price for a size exchange on a defective product to be completely inconsistent with the norms of e-commerce and awful customer service. When ordering from a high end luxury brand such as Lelo, I expect at least the same quality of customer service that I am accustomed to when ordering an inexpensive pair of sneakers. 
I also believe that Lelo is engaging in review suppression on their site. The item I purchased had a score of 4.2 on Lelo, but the XL size only has 1.8 on Amazon (71% 1 star), and the regular model has 2.8 (47% 1 star). It is hard to explain such a massive discrepancy in ratings unless Lelo is suppressing negative reviews on their site. 
 It is also worth noting that the overwhelming majority of complaints were expressing the same problem that I had, that the device sizing was too small. Yet despite all of this negative customer feedback relating to the size of the device, Lelo still has no information on the product page to help customers pick the right size. This has been the worst ecommerce customer service experience of my life. I feel conned by a dishonest company. 

I have gifted Lelo products to my friends, and they have all raved about them. Simply the best in the market!

The customer service at Lelo is exceptional. They truly care about their customers and it shows in their products.

The pleasure I have experienced with Lelo's toys is beyond words. I am a loyal customer for life.

I absolutely love the luxurious vibrators from Lelo! The quality is top-notch and the design is simply stunning.

I have had multiple different toys that have had to be replaced 3 times. When I tried to get another replacement from my warranty after my most recent replacement broke within a week, they said it was my fault for putting a foreign object into the battery ( i did not) and gaslit me into thinking that I was doing something wrong when I had taken every precaution asked. I am not the only one having this problem, clearly, and at this point, I am starting to think they are an unethical company that produces low-quality products at outrageous prices.

I just read a first star review and agree that we have been deceived by the recent promotional tricks.

Same story. You clicked an item and it showed a free gift is added to your cart. After you paid, the gift disappeared.

I sent an email to ask Lelo. Lelo responded by saying that the threshold is now £179 (the similar trustpilot review where Lelo said it was $160 a week ago). it seemed Lelo had a magical formula or exchange rate that could take out the free gift from the cart only after you paid.

Misleading trick at the very least and to a certain degree deceitful for any customer who made the purchase trusting that the free gift will be delivered when they saw it in the cart. You cant just take it out!

I am considering sending my story to consumer champion to investigate my case and also other similar cases to see of these malpractices could be regulated by the enforcement agency.

Ich bin sehr zufrieden mit der Marke Lelo. Habe schon einige Produkte gekauft wie z.B. Soraya Beads, Hugo 2 und mein absoluter Favorit Loki Wave 2. Die Motoren in allen Toys sind stark und es gibt vielfältige Modi. Den Hugo 2 für unterwegs, trifft wirklich Perfekt den P-Spot und den Loki Wave 2 perfekte Grösse und unglaublich starke und intensive O‘s. Lelo ist klar etwas teuer aber für diese Qualität und das Vergnügen ist es mir allemal Wert, drum sind die 5Sterne mehr als verdient würde sogar 6 geben wenn ich könnte:)

I would not recommend relying on LELO’s promotional offers.

I placed an order worth £157.05 after seeing a promotion stating that purchases above $199 would receive a free SONA 2 Travel. My order value exceeded $199 when converted to USD, and the SONA 2 Travel was displayed in my cart as a FREE GIFT during checkout.

However, the gift was not included with my order.

When I contacted customer support, I received conflicting explanations. First, I was told my order did not qualify because it was below a £169 threshold, despite the website advertising a $199 threshold. Later, I was told that the gift may have been automatically removed from the cart and needed to be added manually.

I never received a clear explanation as to why a gift that was displayed in my cart during checkout was not shipped with my order. After I pointed out these inconsistencies and asked for clarification, my questions were simply left unanswered.

I am extremely disappointed with how this situation has been handled. What should have been an exciting purchase turned into a frustrating experience with unclear promotion terms, contradictory support responses, and no resolution.

Unfortunately, this experience has damaged my trust in the brand, and I will definitely be purchasing my future products elsewhere.

Ich war eigentlich immer ein Fan der Lelo Produkte, habe auch andere Marken ausprobiert und mich aber doch entschieden wieder zu Lelo zu wechseln. Dieses Mal wollte ich aufgrund der hohen Preise direkt bei Lelo.com bestellen und habe es inzwischen wirklich bereut!
Das erste Produkt kam defekt an und ließ sich nicht steuern. Ich habe Lelo geschrieben und nach einem wirklich aufwendigen Prozess und vielen Mails hin und her ein neues Paket zugeschickt bekommen.
So weit so gut, das passiert und war zwar nervig, aber dafür hatte ich noch Verständnis. Das zweite Produkt hatte allerdings exakt den selben Fehler! Und nach den ersten Mails kam dann nichts mehr vom Kundensupport. Ich habe nochmal geschrieben, bekomme aber keine Antwort. Das Produkte oder Serien nicht funktionieren ist eben so, alles gut, aber bei den hohen Preisen hatte ich gehofft, dass ich wenigstens dann einen funktionierenden Ersatz bekomme und der Support sich kümmert.
Ich werde auf keinen Fall nochmal bei Lelo bestellen und hoffe einfach das ich mein Geld irgendwie zurück bekomme.

I.m very happy with my toy, I got a SIla cruise and the experience is amazing, usually clit suckers are too strong, this has the right touch, and amazing quality, super elegant and soft

The online ordering did not work well every time I moved onto the next segment of questions to fill out, it would not move forward to get through the ordering process& gad to begin at beginning numerous times.

I have bought my Soraya Wave a while ago - I forgot about it for about 3 years and believe me, when I found it in my drawer as I'm now single, I put the power on and it was working! It defintely saved my life that night as I was in a middle of a meltdown. Best orgasms ever - powerful, strong yet gentle toy. I recommend it to all my friends!!

I had a disappointing experience with the delivery service. I paid for international priority shipping, but the delivery was delayed. I contacted customer service to ask how to get a refund for the priority shipping cost, but I never received a reply. Overall, the service was unreliable, and the lack of customer support made the experience even worse (request ID 2214136)