We were so pleased with the advice Asia gave us regarding Lola's temporary tummy upset. Her advice worked and she's back to normal. Would highly recommend using this service we appreciate having the o... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I contacted Joii out of hours when my usual vet was closed because i was worried about my cat. Dr Gaynor Farrow was exceptional. She assured me my cat wasn't at immediate risk and suggested she may ha... Se mer
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Absolutely brilliant service. You can have an online chat while uploading videos / photos of your pet. The vets are amazing, polite and explain exactly what to do. They even send you an email, s... Se mer
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So far so good. First time using this service via online chat and I have been very impressed. I was able to chat and follow up subsequently with a qualified vet out of hours! They helped and advised... Se mer
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Företagsinformation
Skrivet av företaget
Joii Pet Care provides affordable, remote veterinary care. 🐱🐶 Use our FREE symptom checker, join vets online 24/7 for video consultations, or speak to a nurse in our FREE health clinics. Available to download for FREE now 🐾
Kontaktuppgifter
Nexus. Discovery Way., LS2 3AA, Leeds, Storbritannien
- contact@joiipetcare.com
- joiipetcare.com
4,7
Utmärkt
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We were so pleased with the service!
We were so pleased with the advice Asia gave us regarding Lola's temporary tummy upset. Her advice worked and she's back to normal. Would highly recommend using this service we appreciate having the option of speaking to a vet before physically seeing one.
27 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Shauna,
Thank you so much for your wonderful review! We're delighted to hear that Asia was able to help with Lola's tummy upset and that she's feeling back to her normal self again.
It's great to know you found the advice helpful and that having the option to speak with a vet before arranging an in-person visit gave you peace of mind. Providing timely, trusted support when pet owners need it most is exactly what we strive for.
Thank you for taking the time to share your experience and for recommending our service. We wish you and Lola all the very best!
Kind regards,
Sammy
Joii Customer Care
Falsifying 24 hour care
What’s the point…’24 hour vet care’ - I just logged on and said I can sit waiting for 120minutes for a vet - why would I wait for 2 hours for a video call….
11 juli 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Alex,
We're very sorry to hear about your experience, and we completely understand how frustrating it would be to see such a long estimated wait time when you were looking for immediate veterinary advice.
This isn't the experience we aim to provide, and we'd really like the opportunity to investigate what happened. Please contact us at contact@joiipetcare.com and we'll look into it as a priority.
Kind regards,
Sammy
Joii Pet Care
Used Joii online vet advice for the…
Used Joii online vet advice for the first time and they recommended an antiseptic spray which I paid for there and then. I was advised it would arrive the following day and a vet would contact me a few days later for a review. Unfortunately this was on a Monday and the medication didn’t are until the following Monday. I did chase this as the online status showed PAID or unfulfilled for the duration. After chasing Joii they decided to send it priority with FedEx for delivery on Friday, surprise surprise it didn’t arrive. Now requested a refund and the item will be returned. Delivery and collection probably costing more than the item itself. This has given me no confidence in using this service again
6 juli 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Yvonne,
Thank you for taking the time to share your feedback. We're very sorry that your first experience with our service was let down by the delays you experienced in receiving your medication. We completely understand how disappointing and frustrating this must have been.
We appreciate you taking the time to speak with us directly so we could address your concerns. While we were able to process your refund, we recognise that this doesn't make up for the inconvenience and frustration you experienced. Your feedback has been shared with the relevant teams as we continue to review our fulfilment processes to help prevent this from happening again.
Thank you again for bringing this to our attention, and we wish you and your pet all the best.
Kind regards,
Sammy @ Joii
The service is quick
The service is quick, thorough and very reassuring. The staff I’ve dealt with have been kind, friendly and very helpful - brilliant service
1 juli 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Louise,
Thank you so much for your wonderful five-star review!
We're delighted to hear that you found our service quick, thorough, and reassuring. It's especially lovely to know that our team made such a positive impression with their kindness, friendliness, and helpfulness.
Your feedback means a great deal to us, and we're so pleased we could be there to support you.
Kind regards,
Sammy
Joii Customer Care
Delays and lack of assistance
I made a purchase via the pet insurance and my order has been stuck for days with no updates. I tried to contact customer service for assistance but got no reply whatsoever. The website is not user friendly. I had to order the same product on another website as I urgently needed the treatment for my cat and it's already on its way. Very disappointed. I will never use Joii Pet Care again.
6 juli 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Louise,
We're very sorry to hear that your experience didn't meet your expectations, especially when your cat needed treatment urgently. We understand how frustrating that situation must have been. We've since been in touch with you directly regarding your order, and we appreciate you taking the time to share your feedback. We're sorry that our website and the overall experience left you disappointed. Your comments have been noted and will be shared with the relevant teams as we continue to improve our service.
Kind regards,
Sammy
Joii Customer Care
Yet another AI intrusion
Absolutely hate being forced to interact with AI for dozens of questions before accessing options to message a vet.
My insurer switched to this service and I am so disappointed.
3 juli 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hello,
We're sorry to hear that your experience has been disappointing. We appreciate you taking the time to share your feedback, and we're sorry that our service didn't meet your expectations. Your comments regarding the chat experience have been noted and will be shared with the relevant team as we continue to review and improve our service. If you wish to contact us directly to discuss this further, please email us on contact@joiipetcare.com.
Kind regards,
Sammy @ Joii
Out of hours support
I contacted Joii out of hours when my usual vet was closed because i was worried about my cat. Dr Gaynor Farrow was exceptional. She assured me my cat wasn't at immediate risk and suggested she may have cystitis. Her recommendations were excellent and sure enough a urine sample showed cystitis. My cat is now getting better on antibiotics.
22 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Mandy,
Thank you so much for taking the time to share your experience. We're delighted to hear that Dr Gaynor Farrow was able to provide reassurance and helpful guidance when you needed it most. It's wonderful to know that her recommendations helped lead to a diagnosis and that your cat is now recovering well on antibiotics. We wish your cat a continued speedy recovery, and thank you for trusting Joii Pet Care to support you.
Kind regards,
Sammy
Joii Pet Care
Highly recommend
This is one of the most helpfull apps if you're a pet owner, the amount of money I have saved on vet visits is unreal, the staff are very helpfull would highly recommend.
12 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Good Afternoon,
We're thrilled to hear that you've found the app so helpful and that it's helped you save money on vet visits while still getting the support you need. Your recommendation means a great deal to us, and we're delighted our team has been able to help. Thank you for trusting us with your pet's care
Kind regards,
Sammy @ Joii
Joii are always easily accessible via…
Joii are always easily accessible via the app for video or text consultations. Always been very helpful and given great advice.
They follow up too with is really useful
11 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Emma,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you've found our app easy to use and that our team has been consistently helpful through both video and text consultations. It's great to know that our follow-up care has also been valuable to you. We really appreciate your kind words and look forward to being there whenever you and your pet need us.
Best Wishes,
Sammy
Joii Pet Care
The online vet was knowledgeable and…
The online vet was knowledgeable and helpful. This offered reassurance that we had followed the correct procedure and helped us find a suitable local vet to treat Charlie.
8 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Adrian,
Thank you for your wonderful 5-star review. We're so pleased to hear that our online vet was able to provide reassurance and help you find the right local vet for Charlie. Knowing you felt confident in the steps you had taken is exactly the kind of support we aim to provide. We wish Charlie a speedy recovery and thank you for trusting us with his care.
Kind regards,
Joii Pet Care
Prompt delivery and service.
18 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Kyle, Thank you for the 5* review and feedback provided, it is really appreciated!
Kind regards,
Sammy
Customer Care
Joli Vets have been our saviour
Joli Vets have been our saviour. My elderly dog had a stomach upset. After 3 days there was no improvement and we realised we needed professional advice. He is terrified of our vet who insist on sedation. Sedating him would have caused him further distress. I thought I was going to need to find a vet to come to the house on a Sunday.
Within 30 minutes of contacting Joli Vets we had a video appointment on a Sunday morning. They have given us regular advice over six appointments monitoring his progress. They got my husband to examine his tummy to see if he was in pain. A vet couldn’t have done this and under sedation my dog may not have been able to indicate pain. Every vet has shown compassion and given us time.
We would not have got this level of support at our regular vet. Two weeks on my dog is back enjoying his normal diet.
I wish I had contacted Joli Vets in the night when my dog was so poorly for six hours. They are available 24 hours a day, seven days a week. Thank You!
31 maj 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Sandra,
Thank you so much for sharing your experience. We are truly delighted to hear that your dog has made such a good recovery and is back to enjoying his normal diet.
We understand how difficult it can be when a beloved pet is unwell, particularly when they are anxious about visiting the vet. We're pleased that our team was able to provide timely support, guidance, and reassurance from the comfort of your home, and that the video consultations helped us monitor his progress closely throughout his recovery.
Your kind words about the compassion, patience, and dedication of our vets mean a great deal to us. Our goal is always to provide accessible, high-quality care and support when pet owners need it most, and we're grateful that we could help during what must have been a very worrying time.
Kind regards,
Sammy
Joii Customer Care
Fabulously Reassuring
So far so good. First time using this service via online chat and I have been very impressed. I was able to chat and follow up subsequently with a qualified vet out of hours! They helped and advised on how to treat and care for my dog whilst my veterinary centre was closed over the weekend which has not only saved me money but more importantly reassured me. They followed up after each chat with a clear summary of our discussion, recommendations and treatment plan via email which was extremely helpful. Their approach has been professional, warm and caring, This is a great service and recommend highly,
6 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Josey,
Thank you for taking the time to share your experience and for your kind recommendation. We are delighted to hear that our veterinary team was able to provide reassurance and support when you needed it most, especially while your usual veterinary practice was closed.
It's great to know that you found the online chat service easy to use and that the follow-up summaries and treatment plans were helpful in caring for your dog. Providing clear, professional, and compassionate advice is at the heart of what we do, so your feedback means a great deal to us.
We wish your dog a speedy recovery and thank you again for trusting us with their care.
Kind regards,
Sammy
Joii Customer Care
This is a review of SHOP only
This is a review of SHOP only
I probably would not use an online/remote service as I do believe in hands on face to face with a vet who knows your pet is the best option.
I have a rescue cat with an extremely complicated medical history whose life has been saved/extended BECAUSE of the kind of instinct a knowledgeable face to face vet can have, backed up with full analysis.
Anyways - this is a review of the sterling online shopping experience, offering an excellent, highly competitive price for the prescription diet my cat needs. Even better is their use of a reliable, equally professional delivery partner. My goods arrive well packaged, undamaged, and extremely quickly.
10 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Victoria,
Thank you for the thoughtful review. We're delighted to hear that our shop has provided excellent value on your cat's prescription diet and that your orders arrive quickly, safely, and well-packaged. It's great to know both our team and delivery partner are helping make managing your cat's care a little easier.
Thank you for choosing us, and we wish you and your cat all the very best.
Kind regards,
Sammy
Joii Customer Care
Great experience all round thank you
Great experience all round thank you
2 juni 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hello,
Thanks so much for the review and feedback provided. We are really pleased to hear that you are happy with our services.
Kind regards,
Sammy
Joii Customer Care
Very helpful to speak to a vet and get…
Very helpful to speak to a vet and get a thorough remote investigation of my cat's symptoms and reassurance and an action plan.
Slightly disappointed with the followup. Good that Joii messaged to ask how things were a few days later but when I used to app to give an update, it didn't reflect all the prior information and discussion. Still I got helpful support.
1 maj 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Kate,
Thank you for taking the time to share your experience.
We're delighted to hear that you found the veterinary consultation helpful and that the vet was able to provide reassurance, a thorough assessment, and a clear action plan for your cat.
We also appreciate your feedback regarding the follow-up process. We're sorry to hear that your update through the app did not fully reflect the previous information and discussion. We understand how important continuity is when discussing your pet's health, and your comments will be shared with our team as we continue to improve the experience.
Thank you again for your feedback. We're pleased that you still found the support helpful, and we wish you and your cat all the very best.
Kind regards,
Sammy
Joii Customer Care
Absolutely brilliant service
Absolutely brilliant service. You can have an online chat while uploading videos / photos of your pet.
The vets are amazing, polite and explain exactly what to do. They even send you an email, summarizing what you've discussed along with a plan to get your pet on the road to recovery. They even follow up, prompting you to contact them again to discuss the status of recovery.
100% recommended.
27 maj 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Matt,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the service so helpful and that our veterinary team was able to provide clear advice and support for your pet.
Our vets are passionate about providing pet owners with accessible, professional guidance and ongoing support, so your kind comments will mean a great deal to the team.
Thank you for recommending us. We truly appreciate your support!
Kind regards,
Sammy
Customer Care
Not a 24/7 service.
Every email update we got through our insurance told us this was a 24/7 available service. A couple of years ago (12/6/24 - not the date given on the calendar below as it doesn't go back far enough) one of our cats seemed to be breathing a bit strangely and we weren't sure what to make of it. It was 2:30am on a Monday morning. We hopped on the Joii website. There was nobody in the queue ahead of us, yet we were left unattended for 15 minutes during which time out cat deteriorated quickly. My husband called the out of hours vet on his phone while I kept the Joii chat open on mine. It continued to say we were first in the queue, and still by the time we were packing up our cat to travel to the out of hours vet the chat was being completely ignored. In the end, it turned out he was having an asthma attack and was becoming hypoxic. I wish we hadn't wasted time on Joii which only endangered him as we were left waiting. He's fine now but he could have died that night if we'd been naive enough to wait for Joii and believe the 24/7 thing.
12 juni 2025
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Niamh,
We’re very sorry to read about your experience and can understand how frightening this situation must have been for you and your family. We’re relieved to hear your cat recovered safely following treatment.
We can confirm that our services do operate 24/7, but we take any concerns regarding wait times and customer experience extremely seriously, particularly in urgent situations such as this. We would really appreciate the opportunity to investigate what happened on this occasion.
Please can we ask you to contact us directly at contact@joiipetcare.com so our team can review this fully and follow up with you personally.
Kind regards,
Sammy
Joii Customer Care
Claire was amazing
Claire was amazing. She really helped me with a treatment plan for my lovely Cavapoo. Having a follow up call was so reassuring too. Thank you again
6 maj 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Good Afternoon,
Thank you so much for your kind words and wonderful feedback. We are so pleased to hear that you found our services helpful when needed and are pleased that we could be there for you when needed.
Kind regards,
Sammy
Customer Care
Really not a fan of this AI chat!
Really not a fan of this AI chat!! When I’m waiting for a vet there is high emotion and this chat bot asks repetitive and not necessary questions. I understand you need basic level of detail but by the time I’ve finished it’s 10 minutes of questions!!
15 maj 2026
Omdöme utan inbjudan
Svar från Joii Pet Care
Hi Adam,
Thank you for the feedback provided, we really appreciate it. Please can we ask you to reach out to us directly on contact@joiipetcare.com so that we can investigate this further for you.
Kind regards,
Sammy
Customer Care
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