Svar från HelloFresh UK
Hi Catherine,
Thank you for your review, we appreciate your feedback.
We're so sorry to hear that your box was not delivered and for the position it's left you in. This is simply not good enough and we can assure you that our staff are working flat out to try and rectify these issues and make sure they don't happen again.
Though these delivery issues are rare, they can occur due to unforeseen circumstances, but we can assure you that each instance is investigated and reported so that we may be able to rectify it for the future.
We do try to notify customers whenever a known issue is involved regarding delivery as we want the customers to be aware of any issues beforehand so they can plan ahead.
We will be more than happy to look into this for you, so we've now sent you a direct message on here to acquire some more details, and are looking forward to hearing from you! Please reply with the full name, email address, and phone number on your HelloFresh account, and your HelloFresh customer ID (you can find this in your account settings under Account Info, or simply by following this link: https://www.hellofresh.co.uk/account-settings/account-info). Once we receive this information, we'll confirm further steps via email.
Best,
Natasa
The HelloFresh Team