I like the recipes and food quality. I deducted 1 star for packaging. A lot of card board is used to package the items, plus the ice packs. None of this is returnable to Hello Fresh for re-use. T... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery and quality of ingredients is good. However, I gave my meal options as very wide. Meals sent are lovely, (though take longer to prepare than I expected). However, nice as they are, I fre... Se mer
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Very difficult to cancel subscription, boxes arrived despite not realising, felt 'locked into' a scheme. Once I cancelled the subscription (with difficulty) they contacted my daughter, a few weeks l... Se mer
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Ordered my first ever box from Hello Fresh that was supposed to be delivered on Monday, but it wasn’t. So contacted customer service. They sent another box supposedly delivered on Tuesday but they del... Se mer
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Företagsinformation
Skrivet av företaget
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Skrivet av företaget
Kontaktuppgifter
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, Storbritannien
- 020 7138 9055
- hellofresh.co.uk
3,2
Medel
108 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alla språk
Everything you need to make delicious…
Everything you need to make delicious meals quality of the produce is lovely and fresh no problem with delivery.
15 juli 2026
Shocking
Shocking, box never arrived, was then cancelled the next day and I was advised they were doing right by me for refunding for something they failed to deliver...still as yet waiting for the refund. Avoid and use Gousto...4 years without a single hiccup
21 juli 2026
The majority of the meals are ok but…
The majority of the meals are ok but meat portions are too small and chicken thighs I ended up throwing over half away as awful sinewy meat. Like the ease of hello fresh as in don’t have to think about cooking and a fair bit of choice. Will see how it goes.
8 juli 2026
The product is good
The product is good, the ingredients are of high quality and the instuctions for cooking the product are simple and to the point.
20 juli 2026
I find hello fresh very convenient…
I find hello fresh very convenient saving time on shopping trips and avoiding picking up unneccessary items and avoiding unneccessary expense. There is a good variety and easy to follow instructions. I'm also rewarded for being a loyal customer by a free sdd on each week which I choose as a fruit bag which is good quality. Very happy with their service.
11 september 2025
AVOID!
AVOID!! incompetent support team! They ACCIDENTALLY cancelled my order & they couldn’t possibly undo this ERROR so I would have to go without food for a week and all they could offer me is £13 credit!! CRAP COMPANY!!!
23 juli 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Good food but too much non-returnable packing
I like the recipes and food quality.
I deducted 1 star for packaging. A lot of card board is used to package the items, plus the ice packs. None of this is returnable to Hello Fresh for re-use. This creates a lot of additional rubbish which is non-environment friendly.
I appreciate the requirements for food hygiene but I would like to see a more efficient use of resources for packaging.
22 juli 2026
Svar från HelloFresh UK
Dear Eva Maria,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
The packaging has improved greatly
The packaging has improved greatly. I like that ingredients other than the fresh items are packed in a bag with the corresponding recipe number.
16 juli 2026
Svar från HelloFresh UK
Dear Andy,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
Scam buisiness is based on you…
Scam buisiness is based on you forgetting to skip a week, because you can only skip four at a time happens quite often, they you end up paying £35 for a tenners worth of stuff you don’t want, food arrives it’s barely fresh avoid free box ain’t worth it
23 juli 2026
Omdöme utan inbjudan
Svar från HelloFresh UK
Dear John,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
We understand this may not have been the outcome you were expecting. If you would like any assistance understanding your account settings or managing future deliveries, our Customer Care team would be happy to help. You can contact us via our Contact Us page or by calling 020 7138 9055.
Thank you for being our customer!
Igor
The HelloFresh Team
Quality of meat and expiry date
I feel like meats is coming in with very close dates, often I have to cook two meals just not to waste products. Beef mince been really chewy, and pieces inside that I am not sure is it even beef.
17 juli 2026
Svar från HelloFresh UK
Dear Kristiana
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Natasa
Food delivered on time
Food delivered on time, ingredients nice and fresh, well packaged
17 juli 2026
Svar från HelloFresh UK
Hi Lorna,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Best,
Natasa
Svar från HelloFresh UK
Dear Mollie,
Thank you for taking time to leave a review. We're genuinely sorry to hear that you're disappointed with the pricing of our boxes. We understand that it's important for our customers to feel they're getting value for their money.
The price of our boxes takes into consideration several factors that contribute to the overall service we provide. This includes the convenience of home delivery, our carefully curated menus prepared by our chefs, and our commitment to working with top-quality independent suppliers.
We offer different box sizes at varying prices to accommodate different needs and budgets. Additionally, you have the flexibility to adjust your delivery interval to bi-weekly or monthly if that suits you better.
Our boxes are designed to bring you all the necessary ingredients for a meal, along with recipe cards for added convenience.
Out of the 100+ recipes we offer monthly, only a few come with surcharges. These specialty meals often feature unique ingredients that are more challenging to source. We strive to provide a diverse range of options to cater to various preferences and dietary needs.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
I had delivered 2 of the same bits and…
I had delivered 2 of the same bits and most of the one recipe had none of the spices etc to make it
17 juli 2026
Svar från HelloFresh UK
Dear Margaret,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
I'm finding Hello fresh really good
I'm finding Hello fresh really good, it has helped me get out of the rut of cooking the same thing week after week, it's great having all the stuff delivered and weighed out ready, the quality of meals tried have been really good and the produce is fresh and really good quality, it's even helped to expand our really fussy eaters palate and got them to try new foods.
1 juli 2026
Svar från HelloFresh UK
Dear Becky,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Nika
I want to love Hello Fresh but…
I want to love Hello Fresh, I really do … Firstly the good stuff
1. Some nice easy to follow recipes
2. Convenient
3. With the offers they send it is super affordable
The not so good stuff since first ordering with them I’ve had
1. on off problems with orders, this order was cancelled and resent a day late with little to no notice with no explanation.
2. missing ingredients and sometimes the quality of the food is less than desirable. It just feels like they are trying to get rid of the old stuff
3. The constant calls from customers services if you cancel the subscription it borders on harassment! I did block one of their numbers!
It’s not all bad but it’s not all great either!
24 april 2026
Svar från HelloFresh UK
Dear Corrina,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
lacking variety
Delivery and quality of ingredients is good.
However, I gave my meal options as very wide. Meals sent are lovely, (though take longer to prepare than I expected).
However, nice as they are, I frequently am using the same ingredients - garlic, pasta, lemon or lime zest, creme fraiche and peas. I would have preferred to have a wider variety
26 juni 2026
Svar från HelloFresh UK
Dear Linda,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Mirjana
More veg less salad.
5 december 2025
Svar från HelloFresh UK
Dear Debbie,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Mirjana
Svar från HelloFresh UK
Dear Susan,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dijana
The HelloFresh Team
Svar från HelloFresh UK
Dear R,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dijana
The HelloFresh Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.