Aira Omdömen 

I phoned to enquire about any input that may be required from me after I had notified my Aira system that we were using a cosy octopus tariff. Emily confirmed that my input was not required.
In addition I enquired about notifying the Aira system about our solar system. Emily advised that this could not be done as our solar system is not an Aira product. A great pity as our Aira heat pump works perfectly - far more reliable that our solar system. Thank you Emily very good customer service, well done!

After 1.5 Years of trouble free heating from Aira, my system developed a small leak in the filter.
I made the call at 0930 and the engineer was at my home at 12.00noon. After 30mins the problem was cured by a very efficient engineer, An excellent service from Aira

Sehr gute Beratung im Verkaufsgespräch..Dann die Technische Beratung sehr kompetent.auch aus dem Büro wurde ich sehr freundlich unterstützt.Die Einbau arbeiten stehen noch aus.Sie werden danach beurteilten

We didn’t even realise there was an issue until the app told me. Dan spoke to me on the phone over the bank holiday weekend and explained to me what to do until he could get to us the next day. Dan visited us the next day and resolved the issue. Thanks Dan 👍

Thanks to Aira, and particularly Medy, who responded promptly to my email. Daniel Knowles then came out and quickly resolved the issue I was having with a couple of radiators. Daniel was friendly, efficient and polite throughout. I really appreciated the prompt and helpful service.

Abbiamo avuto finora un ottima esperienza in tutte le fasi, dai primi contatti per fissare i sopralluoghi conoscitivi, che sono stati rapidi e molto professionali, alla prima verifica delle nostre esigenze con Luca, che ha presentato molto dettagliatamente la natura dei prodotti forniti dall'azienda per l'efficientamento energetico, confermando quanto di buono avevamo già intuito su Aira dalla nostra pregressa conoscenza acquisita coi canali pubblicitari standard. Luca Ferrante ha prodotto così la prima stima di preventivo, ed in seguito ha avviato coordinato, secondo le nostre esigenze (dato che la nostra iniziativa scaturiva dalla necessità di fare importanti lavorazioni al tetto di casa), la strategia degli approfondimenti da condurre con i tecnici, ingegneri e termotecnici di Aira, Enrico e Denisi, che hanno così stimato i risultati dell'efficientamento sia per quanto riguarda l'installazione della pompa di calore sia per l'impianto fotovoltaico. Abbiamo così avuto perfezionamenti del primo preventivo, che sono stati accettati proprio come il primo, con la massima trasparenza e chiarezza possibile, e a questo punto della nostra esperienza siamo giunti al completamento della prima porzione di lavori, cioè l'installazione e l'avvio della pompa di calore. I due tecnici installatori, Christian e Mamadou, sono stati incredibili, dal momento che sono riusciti in tre giorni ad eseguire l'installazione di tutto l'impianto pronosticata inizialmente in quattro. E l'hanno fatto nonostante nel mio terrazzo io non avessi ancora la disponibilità del vano tecnico in muratura che avrebbe dovuto contenere boiler, l'unità interna, tutti gli allacci idraulici e del gas, il quadro elettrico e il serbatorio piccolo, oltre naturalmente alla pompa di calore stessa. Dato che la nostra esigenza era quella di contenere quanto più possibile questo impianto, sono stati in grado di realizzarlo in uno spazio piccolissimo attorno al quale faremo poi realizzare il vano di contenimento tecnico. L'ampia professionalità dei tecnici, che hanno dovuto quindi risolvere una serie di problematiche di natura idraulica ed elettrica, non conoscendo naturalmente nulla del nostro impianto, ma regolandosi con incredibile velocità, è stata superata solo dalla cortesia con cui lo hanno fatto. Ci mancano ancora parti importanti del lavoro, che sono quelle che riguardano l'installazione dell'impianto fotovoltaico, ma fino ad ora mi sento di assegnare il massimo della valutazione per ogni aspetto. Aira è una compagnia che funziona a meraviglia, hanno evidentemente molti comparti, commerciali e tecnici, che lavorano perfettamente assieme, con una comunicazione rapidissima, estremamente seria e con un attenzione alle esigenze del cliente inappuntabile. Nella prossima recensione al termine del lavoro potrò anche esprimermi sul sistema di controllo da remoto dell'impianto, che a queste prime battute mi sembra piuttosto avanzato, ma fino a qui siamo totalmente soddisfatti.

I've been genuinely very impressed with Aira from start to finish. Lewis conducted the original basic quote and was extremely helpful in answering all my questions about Heat Pumps generally. He was also very responsive in the weeks after, when I had further questions after two quotes from other companies. This is partly what made me decide to go for Aira. The full survey was also thorough and the expert was able to fully explain why Aira was confident I could get away with a smaller Heat Pump.

Iain T, Daniel K and Oli H were the three fitters this last week. They were so polite and friendly. They worked hard, but were quiet, thorough and efficient. Again they were so helpful in answering the questions we asked. And didn't complain about the 27 steps up to our house!

I couldn't recommend Aira enough.

Alfred arrived on time and carried out the service -
2nd time he's been.
He helped us by answering all our questions.

Am 11.8.26 telefonisch Termin zur telefonischen Wärmepumpenberatung vereinbart. Von Herrn Stephan Fränkel (Airahome.com) Terminbestätigung für 12.8.26 um 13:00 Uhr. KEIN Anruf und keine weitere Kontaktaufnahme, es ist wohl niemand zuhause in dieser Firma. Keine Empfehlung.
Aktualisierung:
Inzwischen telefonische und persönliche Kontaktaufnahme. Sehr positiver persönlicher Kontakt am 2.9.26 mit fundierter und kompetenter Beratung. Bis hierher also dann doch Empfehlung und hoffentlich weiter in diesem Sinn.

Adrian gave fantastic customer service and care with regards to the installation of our heat pump. He was extremely knowledgeable and friendly especially when we kept asking questions!! Instructions how to use the AIRA app were very clear.

Medy was excellent she remotely guided me through what to do so that my system was repressured and working well
Love my Heat Pump system from Aira

Nachdem ich jetzt seit November versuche (mit viel Verständnis und Geduld, regelmäßigen Erinnerungen) endlich einen Abschluss hinzubekommen, muß ich jetzt einsehen, dass es nicht möglich ist.

Warum ich hier jetzt doch schreibe, liegt daran, dass nach einem katastrophalen Verlauf vor ein paar Tagen eine Antwort auf meine 1000. Erinnerung erhalten habe.

Hintergrund: aufgrund des Ablaufs wurde mir zugesagt, dass die , nicht im Vertragsumfang enthaltene Abmeldung beim Netzbetreiber aus Kulanz erledigt wird. Auch hier nach vielen Erinnerungen, sollte der Kollege, der das kann, in der 2. Dezember-Woche wieder da sein
Viele Gespräche später, habe ich dann den Gaszähler selbst zum Netzbetreiber abgegeben, damit wir nicht weiter Gas bezahlen müssen. Eine Bestätigung durch Aira, dass die Installation bereits im November stattgefunden hat, ist bis heute nicht möglich gewesen.

Der Hämmer jetzt: mur wurde ein Ausschnitt des Vertrages zugeschickt und klar gemacht, dass es kein Vertragsinhalt ist. Frechheit!

Ich könnte ein ganzes Buch uber den unglaublichen Ablauf schreiben. Verzichte aber hier darauf.

Die absolut, unprofessionell ausgeführte Isolierung löst sich langsam auf...aber hier natürlich auch keine Rückmeldung.

Auf KEINEN Fall zu empfehlen !!!

Prompt, efficient reply, no waffle.

Emily dealt with the query efficiently and promptly. She got me a straightforward technical response.

After being impressed by their product and warranty, and negotiating a price I was happy with, unfortunately things didn’t progress well. After the technical survey the cost increased by a third. Two radiator changes became 7 and the agreed siting of the cylinder in my loft couldn’t happen which would require around £500 of changes to accommodate it in my utility room plus additional joinery fees payable to Aira.

This brought the cost to double that of an Octopus heat pump install and whilst the person I was dealing with was helpful and apologetic the price increased beyond my budget to a level which would make the recovery period for the outlay much longer. I feel the initial salesman’s visit should have been more thorough as this might have negated a month wasted before the true cost put a stop to it.

The initial survey was over optimistic, and then the detailed survey found that it was not possible to put the air pumps in my house. I had paid £149, refundable if it could not go ahead. However in spite of several prompts that money has not been refunded.

We recently had a heat pump fitted by Aira and have been extremely impressed with both the product and the service we received.

At the beginning, we were hesitant about going ahead as we thought the cost would be too high. However, the salesperson explained everything clearly and honestly, including the costs and what we could expect. The government grant made a huge difference and helped make the decision easier. After a lot of deliberation, we decided to go ahead, and we’re so pleased that we did.

From start to finish, the whole Aira team has been helpful, friendly and professional. As we were having an extension built at the same time, I had lots of technical questions, and Stuart was incredibly helpful and always took the time to explain things clearly.

Communication throughout the process was excellent, particularly when organising and booking the installation. The fitting team were incredible — friendly, hardworking and happy to talk everything through with us as they worked.

Finn deserves a particular mention. We had an issue with some of the pipework, which he handled extremely professionally. He worked hard to resolve the problem and went above and beyond to ensure everything was completed to a high standard and exactly as we wanted.

Overall, we are extremely pleased with our experience. The service has been high quality, the product is excellent, and the whole team has been amazing. We’re really looking forward to becoming more energy efficient and would have no hesitation in highly recommending Aira.

Natasha White

So efficient, tidy and polite, from the engineers, electricians and all sales and back up team. Very responsive and helpful. I go forward with great confidence with this company.
I would especially like to thank :
Corey
Liam
Lloyd Well done!

From start to finish, Aira have been fantastic.
Julia was knowledgeable, friendly and above all did not go for the hard sell.
Alexandre when carrying out his survey was professional, gracious and incredibly helpful with ideas & solutions with his planning.
The installation team of Alex & Christian along with sparky Billy, were efficient, clean, tidy and above all courteous. They were a pleasure to have in our home over the 3 days. And a real credit to Aira.
Along with Catherine always at the end of emails, the process with Aira has been superb.
On top of all this, we are incredibly pleased with our new system.
Thank you to all!

Choosing to move from an older heating system to a heat pump is a big decision, but Aira made it as simple as it can be. The whole end-to-end process worked very well and all the Aira team we dealt with were excellent. They were friendly, polite and really took time to do a good quality job. The 15 year Aira guarantee including comfort (ie warmth!) guarantee helped to put our minds at ease too. Especially when you work out that it costs roughly the same as the annual maintenance costs of our old boiler. Great product and great service. We are really pleased.

Every body is very helpful from the install all the team were great, polite, and helpful completed without any problems, clean and tidy work. Had to call when hot water stopped staff on the phone very polite and helpful, young man that came out exceptional extremely polite and helpful thankyou all so much.