| Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) AM Farrell Journal of business research 63 (3), 324-327, 2010 | 1624 | 2010 |
| Factor analysis and discriminant validity: A brief review of some practical issues AM Farrell, JM Rudd Australia and New Zealand Marketing Academy Conference (ANZMAC), 2009 | 488 | 2009 |
| Enjoyment of the shopping experience: Impact on customers' repatronage intentions and gender influence C Hart, AM Farrell, G Stachow, G Reed, JW Cadogan The Service Industries Journal 27 (5), 583-604, 2007 | 286 | 2007 |
| Service encounter conceptualisation: employees' service behaviours and customers' service quality perceptions AM Farrell, AL Souchon, GR Durden Journal of marketing management 17 (5-6), 577-593, 2001 | 272 | 2001 |
| Outcomes of service encounter quality in a business-to-business context C Jayawardhena, AL Souchon, AM Farrell, K Glanville Industrial marketing management 36 (5), 575-588, 2007 | 185 | 2007 |
| Effects of retail employees' behaviours on customers' service evaluation C Jayawardhena, AM Farrell International Journal of Retail & Distribution Management, 2011 | 121 | 2011 |
| Employer perceptions of skills gaps in retail: issues and implications for UK retailers C Hart, GB Stachow, AM Farrell, G Reed International Journal of Retail & Distribution Management 35 (4), 271-288, 2007 | 91 | 2007 |
| Social control in online communities of consumption: a framework for community management O Sibai, K De Valck, AM Farrell, JM Rudd Psychology & Marketing 32 (3), 250-264, 2015 | 74 | 2015 |
| Spontaneity and international marketing performance AL Souchon, P Hughes, AM Farrell, E Nemkova, JS Oliveira International Marketing Review 33 (5), 671-690, 2016 | 63 | 2016 |
| Stakeholder Preference and Stated vs. Derived Importance Satisfaction Research S Greenland, IA Combe, AM Farrell International Journal of Market Research 58 (1), 35-55, 2016 | 22 | 2016 |
| Relationship fading in business-to-consumer context J Pokorska, AM Farrell, H Evanschitzky, K Pillai European Marketing Academy Conference (EMAC), 2013 | 21 | 2013 |
| Using affective content to promote high-involvement services on social media HA Tran, A Farrell, H Evanschitzky, B Nguyen, AL Ackfeldt Journal of Business Research 179, 114676, 2024 | 17 | 2024 |
| The Impact of Employees’ Customer Orientation and Service Orientation Behaviors on Customers’ Service Evaluation. C Jayawardhena, AM Farrell, A Sharma Academy of Marketing Science Conference (AMS), 2008 | 16 | 2008 |
| Keyboard warriors in cyberfights: conflict in online communities of consumption and its effects on community resources O Sibai, K De Valck, AM Farrell, J Rudd Association for Consumer Research, 2014 | 13 | 2014 |
| The effect of leadership styles on service quality delivery AM Farrell European Marketing Academy Conference (EMAC), 2001 | 8 | 2001 |
| The impact of parenthood on consumption: The new car buying experience VM Story, AJ Davies, AM Farrell Academy of Marketing Conference, 2005 | 6 | 2005 |
| Internet banking service quality: an investigation of interrelationships between construct dimensions C Jayawardhena, K Raman, AM Farrell European Marketing Academy Conference (EMAC), 2006 | 5 | 2006 |
| The forgotten brand personality dimension I Haji, H Evanschitzky, I Combe, AM Farrell Advances in Consumer Research 40, 2012 | 4 | 2012 |
| Growth models M Sokele, N Lee, AM Farrell The SAGE dictionary of quantitative management research. London: London …, 2011 | 4 | 2011 |
| The service leadership scale: A substantive validity test AM Farrell, AL Souchon, GR Durden Australia and New Zealand Marketing Academy Conference (ANZMAC), 2003 | 4 | 2003 |
Anne SouchonProfessor of International Marketing, Loughborough UniversityVerified email at lboro.ac.uk
