| Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell-Bennett, ... Journal of Services Marketing 24 (6), 417-429, 2010 | 481 | 2010 |
| Risk perception and the public acceptance of drones RA Clother, DA Greer, DG Greer, AM Mehta Risk Analysis, 2015 | 361 | 2015 |
| Defective co-creation: Developing a typology of consumer dysfunction in professional services DA Greer European Journal of Marketing 49 (1/2), 238-261, 2015 | 148 | 2015 |
| Learner-focused evaluation cycles: Facilitating learning using feedforward, concurrent and feedback evaluation A Cathcart, DA Greer, L Neale Assessment & Evaluation in Higher Education 39 (7), 790-802, 2014 | 91 | 2014 |
| Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehavior KL Daunt, DA Greer European Journal of Marketing 49 (9/10), 1505-1526, 2015 | 76 | 2015 |
| Helping doctoral students teach: Transitioning to early career academia through cognitive apprenticeship DA Greer, A Cathcart, L Neale Higher Education Research & Development 35 (4), 712-726, 2016 | 73 | 2016 |
| Teaching philosophy statements M Laundon, A Cathcart, DA Greer Journal of Management Education 44 (5), 577-587, 2020 | 58 | 2020 |
| Reducing deviant consumer behaviour with service robot guardians P Dootson, DA Greer, K Letheren, KL Daunt Journal of Services Marketing 37 (3), 276-286, 2023 | 47 | 2023 |
| Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving K Crow, F Mathmann, D Greer Journal of Retailing and Consumer Services 48, 1-6, 2019 | 30 | 2019 |
| Consistent and conflicting information in floods and bushfires impact risk information seeking, risk perceptions, and protective action intentions P Dootson, E Kuligowski, DA Greer, SA Miller, V Tippett International Journal of Disaster Risk Reduction 70, 102774, 2022 | 28 | 2022 |
| Customer retaliation at the employee-customer interface DA Keeffe, R Russell-Bennett, A Tombs Journal of Management and Organization 14 (4), 438-450, 2008 | 28 | 2008 |
| Who believes political fake news? The role of conspiracy mentality, patriotism, perceived threat to freedom, media literacy and concern for disinformation KL Daunt, DA Greer, HS Jin, I Orpen Internet Research 33 (5), 1849-1870, 2023 | 26 | 2023 |
| Virtual consumption: Using player types to explore virtual consumer behavior P Drennan, DA Keeffe International Conference on Entertainment Computing, 466-469, 2007 | 23 | 2007 |
| Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatment V Pontes, N Pontes, DA Greer, A Beatson European Journal of Marketing 55 (12), 3033-3058, 2021 | 21 | 2021 |
| The dark side of marketing: Introduction to the special issue KL Daunt, DA Greer Journal of Marketing Management 33 (15-16), 1231-1235, 2017 | 21 | 2017 |
| Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour DA Greer, R Russell-Bennett, A Tombs, J Drennan Australasian Marketing Journal 22 (3), 257-67, 2014 | 21 | 2014 |
| Before crisis: How near-miss affects organizational trust and industry transference in emerging industries AM Mehta, L Tam, DA Greer, K Letheren Public Relations Review 46 (2), 101886, 2020 | 19 | 2020 |
| The personal safety burden for women taking public transport in Australia and implications for provision of equitable public transport JA King, DA Greer, RSM Danvers, BW Keating Journal of Public Transportation 27, 100118, 2025 | 14 | 2025 |
| Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior DA Keeffe, R Russell-Bennett, A Tombs Functionality, Intentionality and Morality, 141-175, 2007 | 14 | 2007 |
| Why do consumers research their ancestry? Do self-uncertainty and the need for closure influence consumer's involvement in ancestral products? CA Strong, BAS Martin, HS Jin, D Greer, P O'Connor Journal of Business Research 99, 332-337, 2019 | 12 | 2019 |
Rebekah Russell-BennettUniversity of CanberraVerified email at canberra.edu.au
