| Social-servicescape conceptual model A Tombs, JR McColl-Kennedy Marketing theory 3 (4), 447-475, 2003 | 992 | 2003 |
| Social and spatial influence of customers on other customers in the social-servicescape AG Tombs, JR McColl-Kennedy Australasian Marketing Journal 18 (3), 120-131, 2010 | 148 | 2010 |
| Examining how context change foster service innovation B Edvardsson, P Frow, E Jaakkola, TL Keiningham, K Koskela-Huotari, ... Journal of Service Management 29 (5), 932-955, 2018 | 102 | 2018 |
| Third party customers infecting other customers for better or for worse AG Tombs, JR McColl‐Kennedy Psychology & Marketing 30 (3), 277-292, 2013 | 84 | 2013 |
| The effect of accent of service employee on customer service evaluation S Rao Hill, A Tombs Managing Service Quality: An International Journal 21 (6), 649-666, 2011 | 84 | 2011 |
| Measuring emotion: Methodological issues and alternatives. MT Dasborough, M Sinclair, R Russell-Bennett, A Tombs Edward Elgar Publishing, 2008 | 70 | 2008 |
| Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? Exploring consumers’ forgiveness of celebrities’ transgressions J Finsterwalder, T Yee, A Tombs Journal of Marketing Management 33 (13-14), 1204-1229, 2017 | 67 | 2017 |
| The effect of service employees’ accent on customer reactions A Tombs, S Rao Hill European Journal of Marketing 48 (11/12), 2051-2070, 2014 | 62 | 2014 |
| Recognising emotional expressions of complaining customers: A cross-cultural study A G. Tombs, R Russell-Bennett, N M. Ashkanasy European Journal of Marketing 48 (7/8), 1354-1374, 2014 | 51 | 2014 |
| Retail customers' self-awareness: The deindividuation effects of others S Uhrich, A Tombs Journal of Business Research 67 (7), 1439-1446, 2014 | 45 | 2014 |
| Customer retaliation at the employee–customer interface DA Keeffe, R Russell-Bennett, A Tombs Journal of Management & Organization 14 (4), 438-450, 2008 | 28 | 2008 |
| Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour DA Greer, R Russell-Bennett, A Tombs, J Drennan Australasian Marketing Journal 22 (3), 257-267, 2014 | 21 | 2014 |
| Beyond the servicescape: customer to customer interactions in the social servicescape A Tombs, JR McColl-Kennedy ANZMAC Conference Proceedings, 2002 | 17 | 2002 |
| Do our feelings leak through the clothes we wear? AG Tombs Queensland University of Technology, 2006 | 16 | 2006 |
| Infusing tribal reciprocity into service research: towards an integrated and dynamic view of repayment, retaliation and restorative justice for regenerative service ecosystem … J Finsterwalder, AG Tombs Service Business 15 (4), 563-586, 2021 | 15 | 2021 |
| Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior DA Keeffe, R Russell-Bennett, A Tombs Functionality, Intentionality and Morality, 141-175, 2007 | 14 | 2007 |
| When does service employee’s accent matter? Examining the moderating effect of service type, service criticality and accent service congruence S Rao Hill, AG Tombs European Journal of Marketing 56 (7), 1985-2013, 2022 | 13 | 2022 |
| Customers as Spatial and Social Influencers on other customers in the social-servicescape AG Tombs, JR McColl-Kennedy The University of South Australia, 2003 | 13 | 2003 |
| When customer value co-creation diminishes value for other customers deliberately or inadvertently JR McColl-Kennedy, A Tombs Naples Forum on Service-Service Dominant logic, network & system theory and …, 2011 | 12 | 2011 |
| The importance of physical, social and contextual elements of the social-servicescape on customer affect and repurchase intentions A Tombs, JR McColl-Kennedy ANZMAC 2004: Australian and New Zealand MArketing ACademy Conference, 19, 2004 | 12 | 2004 |
