| Health care customer value cocreation practice styles JR McColl-Kennedy, SL Vargo, TS Dagger, JC Sweeney, Y Kasteren Journal of service research 15 (4), 370-389, 2012 | 1601 | 2012 |
| Impact of leadership style and emotions on subordinate performance JR McColl-Kennedy, RD Anderson The leadership quarterly 13 (5), 545-559, 2002 | 1468 | 2002 |
| Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018 | 1405 | 2018 |
| Application of fairness theory to service failures and service recovery JR McColl-Kennedy, BA Sparks Journal of service research 5 (3), 251-266, 2003 | 1027 | 2003 |
| Social-servicescape conceptual model A Tombs, JR McColl-Kennedy Marketing theory 3 (4), 447-475, 2003 | 993 | 2003 |
| Involvement, satisfaction, and brand loyalty in a small business services setting R Russell-Bennett, JR McColl-Kennedy, LV Coote Journal of business research 60 (12), 1253-1260, 2007 | 739 | 2007 |
| Justice strategy options for increased customer satisfaction in a services recovery setting BA Sparks, JR McColl-Kennedy Journal of Business Research 54 (3), 209-218, 2001 | 692 | 2001 |
| Customer effort in value cocreation activities: Improving quality of life and behavioral intentions of health care customers JC Sweeney, TS Danaher, JR McColl-Kennedy Journal of Service Research 18 (3), 318-335, 2015 | 670 | 2015 |
| Experience as a moderator of involvement and satisfaction on brand loyalty in a business-to-business setting 02-314R R Bennett, CEJ Härtel, JR McColl-Kennedy Industrial marketing management 34 (1), 97-107, 2005 | 666 | 2005 |
| Co-creation practices: Their role in shaping a health care ecosystem P Frow, JR McColl-Kennedy, A Payne Industrial Marketing Management 56, 24-39, 2016 | 639 | 2016 |
| Small details that make big differences: A radical approach to consumption experience as a firm's differentiating strategy RN Bolton, A Gustafsson, J McColl-Kennedy, NJ Sirianni, DK Tse Journal of Service Management 25 (2), 253-274, 2014 | 599 | 2014 |
| Value propositions: A service ecosystems perspective P Frow, JR McColl-Kennedy, T Hilton, A Davidson, A Payne, D Brozovic Marketing theory 14 (3), 327-351, 2014 | 566 | 2014 |
| Fresh perspectives on customer experience JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ... Journal of Services Marketing 29 (6/7), 430-435, 2015 | 531 | 2015 |
| Gaining customer experience insights that matter JR McColl-Kennedy, M Zaki, KN Lemon, F Urmetzer, A Neely Journal of service research 22 (1), 8-26, 2019 | 511 | 2019 |
| Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms S Salunke, J Weerawardena, JR McColl-Kennedy Journal of Business Research 66 (8), 1085-1097, 2013 | 498 | 2013 |
| Towards a model of dynamic capabilities in innovation-based competitive strategy: Insights from project-oriented service firms S Salunke, J Weerawardena, JR McColl-Kennedy Industrial Marketing Management 40 (8), 1251-1263, 2011 | 442 | 2011 |
| Customer rage episodes: emotions, expressions and behaviors JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady Journal of Retailing 85 (2), 222-237, 2009 | 439 | 2009 |
| Reconceptualizing professional service firm innovation capability: Scale development SJ Hogan, GN Soutar, JR McColl-Kennedy, JC Sweeney Industrial marketing management 40 (8), 1264-1273, 2011 | 434 | 2011 |
| The central role of knowledge integration capability in service innovation-based competitive strategy S Salunke, J Weerawardena, JR McColl-Kennedy Industrial marketing management 76, 144-156, 2019 | 409 | 2019 |
| Service research priorities: managing and delivering service in turbulent times AL Ostrom, JM Field, D Fotheringham, M Subramony, A Gustafsson, ... Journal of Service Research 24 (3), 329-353, 2021 | 380 | 2021 |
Beverley SparksProfessor, Griffith UniversityVerified email at griffith.edu.au
