| The atlas of new librarianship RD Lankes MIT Press, 2011 | 632 | 2011 |
| Participatory networks: the library as conversation RD Lankes, J Silverstein, S Nicholson Information technology and libraries 26 (4), 17-33, 2007 | 281 | 2007 |
| The new librarianship field guide RD Lankes Mit Press, 2016 | 217 | 2016 |
| Credibility on the internet: shifting from authority to reliability RD Lankes Journal of documentation 64 (5), 667-686, 2008 | 195 | 2008 |
| Expect more: Demanding better libraries for today's complex world RD Lankes | 130 | 2016 |
| Trusting the Internet: New approaches to credibility tools RD Lankes MacArthur Foundation Digital Media and Learning Initiative, 2007 | 126 | 2007 |
| The current state of digital reference: Validation of a general digital reference model through a survey of digital reference services J Pomerantz, S Nicholson, Y Belanger, RD Lankes Information Processing & Management 40 (2), 347-363, 2004 | 117 | 2004 |
| Quality standards for digital reference consortia A Kasowitz, B Bennett, RD Lankes Reference & User Services Quarterly, 355-363, 2000 | 116 | 2000 |
| The digital reference research agenda RD Lankes Journal of the american society for information science and technology 55 (4 …, 2004 | 97 | 2004 |
| Expect more: melhores bibliotecas para um mundo complexo RD LANKES São Paulo: FEBAB, 2016 | 85 | 2016 |
| Cost, statistics, measures, and standards for digital reference services: A preliminary view RD Lankes, M Gross, C McClure | 77 | 2003 |
| The AskA Starter Kit: How To Build and Maintain Digital Reference Services. RD Lankes, AS Kasowitz Information Resources Publications, Syracuse University, 4-194 Center for …, 1998 | 66 | 1998 |
| Digital Reference Service in the New Millennium: Planning, Management, and Evaluation. The New Library Series, Number 6. RD Lankes, JW Collins III, AS Kasowitz Neal-Schuman Publishers, Inc., 100 Varick St., New York, NY 10013, 2000 | 65 | 2000 |
| The necessity of real-time: fact and fiction in digital reference systems RD Lankes, P Shostack Reference & User Services Quarterly, 350-355, 2002 | 54 | 2002 |
| Assessing quality in digital reference services: overview of key literature on digital reference M Gross, CR McClure, RD Lankes School of Information Studies, Florida State University, 2001 | 54 | 2001 |
| Education for eScience professionals: Job analysis, curriculum guidance, and program considerations JM Stanton, Y Kim, M Oakleaf, RD Lankes, P Gandel, D Cogburn, ... Journal of education for library and information science, 79-94, 2011 | 52 | 2011 |
| Building and Maintaining Internet Information Services: K-12 Digital Reference Services. RD Lankes Information Resources Publications, Syracuse University, 4-194 Center for …, 1998 | 52 | 1998 |
| Digital reference triage: Factors influencing question routing and assignment J Pomerantz, S Nicholson, RD Lankes The Library Quarterly 73 (2), 103-120, 2003 | 47 | 2003 |
| Implementing digital reference services: Setting standards and making it real. RD Lankes, CR McClure, M Gross, J Pomerantz Neal-Schuman Publishers, 100 Varick St., New York, NY 10013, 2002 | 37 | 2002 |
| Lesson learned from K-12 digital reference services RD Lankes Reference & User Services Quarterly 38 (1), 63-71, 1998 | 35 | 1998 |
Scott NicholsonProfessor, Wilfrid Laurier University, Brantford, OntarioVerified email at wlu.ca
