kaff.in Opiniões 

Very bad, not working in 1-year, very poor service, huge charge for service.

Plz don't buy kaaf gas stove or any product.w e buy from oberoi mall croma last month I got defeated product that gas stove rubber strips are damaged.when i complaint to kaff crm Mr Nadeem he said fullish answer.in a month to time hia technician come to change rubber strip/seal around the glass plate of the KAFF Gas Stove had come out from both sides. Don't buy products kaff only brand nothing customer hard money wastage.i completaly desatisfied. Photographs are attached for your reference. We immediately raised a complaint with the KAFF Gas Stove,

Bought Builtin hob couple of years back and there has been issues ever since. Warranty is useless. Have to pay for the parts. This time they charged us 18,000 rs for what we thought is a simple service. The customer care is unreachable. They are tied to third party technicians who scam people.

If there were an option to give zero stars, I would have chosen it. I am extremely disappointed with my experience with the Kaff hob.

I purchased this hob around 3 years ago, and since the day of purchase, Service team has more than 15 times to fix the issues. This has been an extremely frustrating and disappointing experience for a product at this price point.

The overall quality of the burners is very poor. The coating wears off quickly, the spark plugs frequently stop working, and the burners often do not function properly. Even the burner tops wear out much sooner than expected. I have also experienced gas leakage, which is particularly concerning from a safety perspective.

For the price Kaff charges, I honestly expected much better quality, durability, and after-sales support. Unfortunately, this product has failed to meet those expectations.

I would not recommend this product to anyone. I sincerely hope Kaff takes these repeated customer complaints seriously and improves both the product quality and service experience. If the company cannot consistently deliver a safe, reliable, and durable product that matches its price, it needs to seriously reconsider its approach to customer satisfaction.

Worst customer service.... Quality sucks and then they ask you for money. They are total fraud people duping money

Pathetic product, pathetic service, and extremely disappointing experience with KAFF. It has been more than 20 days since the motherboard of my brand-new chimney failed. I have been chasing the service team through every possible channel, but nobody seems to be taking responsibility or any serious action. For a product that is barely a month old, this kind of service is completely unacceptable. Very disappointed with KAFF.

Microwave keeps becoming unserviceable. Parts were paid for and changed three times over a span of more than a year. Now Kaff has stopped responding to our customer complaints. They are probably planning to say that the warranty of the repair is over.

Even after 1.5 month of follow up the burners on my HOB is not replaced even email to customer service does not good. Pathetic after sales service. Just try to mint money from poor product quality and extreme delay in replacing parts under warranty as though they want their warranty period to go off in delay. Saley CHOR! DHOKEYBAZ HAI. Product quality is poor.. just good shiney design on the outside.

Worst Service , parts not available . They took 6 months to repair a chimney . Still its not done.

Very poor service .Kaff I have complaint using just in one month in my cook top .registered complaint but no response .service centre executives are of no use.Nothing happened .no response on wats app number .no reply on email too .

Received a brought dead kaff 4 burner gas on 19th May 2026,raised a complaint with Kaff and Croma store within 3 days but they replaced a part and the product is still not properly working.Multiple visits have happened but my issue still not resolved.We are getting the feeling as if we were handed over used product and now only repair work going on.
Technicians who came for check were inexperienced.

Thanks !

Pathtic after sale service .My chimney blower is not working at its been a month that they have ordered for the same but till date no information from there side . When I called they said we cannot give any date for it and I don't know when will my blower come and i will be able to use my chimney . In such a humid weather in gurgaon we have all heat and smell all revolving inside home.
Another 2 days if nothing is coming from there side I am definately going legal against them.
It looks like a very small thing but when you have to stand in kitchen and make food without chimney it's disgusting and moreover the people sitting at dining are always caughing at my place since a month now .
Cheap !!! Very cheap ! Cheapest after sale service

Third class customer service. They just sell their products and also to highlight Vijay Sales should stop selling their products. We bought chimney in 2022 and it stopped working within 3 months, we lodged complaint within warranty period but it was never solved. We wrote emails but no response. After that we had to move out of India for couple of years. I just came back and asked them to repair it. The person from thwir workshop came to my place and took out the chip from the chimney. We kept waiting for the response but no one came back with the reply and when we called back they asked for money. Is this the way to address any customer's complaint? Now they are asking another 15 days to resolve it.
They don't care about the customer problem and just want to extort money while taking their own sweet time. Never purchase their products. Big talks and no work is their policy.

One of the horrible service ever you find out in any company, horrible customer care and pathetic service team. never buy kaff product in your life- it will be my suggestion.

Worst service

Absolutely pathetic customer service. I’ve raised complaints three times requesting a technician visit for my KAFF microwave, and not a single person has shown up. It’s been 15 days now that my microwave is not working, and despite calling repeatedly, there has been zero response or accountability. No updates, no follow-ups—just empty promises every time I call. This is by far the worst after-sales service I’ve ever experienced. Completely unacceptable and extremely frustrating.

Bought Kaff Chimney NOBELO LX DHC 75 and HOB ASF 784 on 5th March 2024. Last month, I called the service centre and asked for servicing of both the equipments. Their engineer came and serviced Chimney but pointed out that one of the burner of HOB is leaking and it needs to be changed. I lodged the compliant on 12th March 2026. 14 days have been passed and no body has come for changing this. Called the customer care multiple times. Surprisingly, customer care executive gave me a different number for servicing. When I called that number and dropped Whatsapp messages, no one has responded so far. In such a competitve world, I wonder how company can afford to sleep over the complaint and not even pick up the phone call. Customer care executive told me that they dont have the spare part. As basic a spare part as burner is not available. Wonder what kind of business is being run by the company. I want senior management of the company to take note of this and work on this before they are driven out of the market

Stove burners stopped working under a year. Low quality product

We have a KAFF oven. Its thermostat was spoiled. Firstly we called about 10 times and after 10 different promises, a technician came (after about 2 months). This is a third party agency coming for service. After he charged heavily, he replaced with un branded second hand thermostat, which although we saw it, allowed him to proceed, as we had no option. After that, the thermostat never again worked. The oven runs on full power. Again its been 25 calls and no one has turned up.
One of the worst after sales service in the country.
Beware, DONT BUY ANYTHING FROM KAFF

*Pathetic service, vulnerable product, fraudulent company*
Neverrrrrr buy any product from KAFF. I REGRET CHOOSING SUCH A FRAUDULENT COMPANY WHERE CUSTOMERS SAFETY IS PUT AT STAKE. THEY ARE LEAST BOTHERED ABOUT YOUR LIFE, YOUR PROPERTY OR YOUR HARD EARNED MONEY. UNFORTUNATELY I BOUGHT A 3 BURNER AUTO IGNITION COOKTOP (OUT OF 3, 2 BURNERS HAVE COMPLETELY STOPPED WORKING) ON 28 APRIL 2025 AND MY FIRST COMPLAINT WAS RAISED WITHIN FIRST MONTH OF IT'S PURCHASE. TILL NOW HUNDREDS OF COMPLAINTS I'VE RAISED BUT THE CONCERN REMAINS UNRESOLVED. THE PRODUCT FAILS TO FULFILL IT'S BASIC FEATURE i.e. Auto ignition. Several complaints have been raised in a single month but no relief. Recently I have filed a complaint on 21 feb 2026 and till date i.e 14 March the issue is not resolved. Every day they promise to send the technician but no technician has responded. Moreover the product has a 2 year warranty but now the company is denying that and says that after 1 year it's chargeable. Since the day I registered my first complaint i.e on 1 june 2025 I have been requesting for full refund of INR 9600 but till date the company has not initiated it rather they're claiming that they have no such policy of refund or replacement. But as far as I have understood they have various policies to bother their customers.....no customer care support, no response to customer's concerns,least bothered about a life,and the list is never-ending. IF I HAD AN OPTION I WOULD HAVE GIVEN A ZERO RATING. KAFF SHOULD BE BANNED 🚫. A big NO to this company.