Oliveyoung Opiniões 

Il sito è legittimo e i prodotti arrivano davvero.
PUNTI POSITIVI
-ho ordinato il 14 luglio, il 18 hanno spedito e il 20 è arrivato tutto in perfette condizioni
-i prodotti che ho ordinato non si trovavano su nessun’altro sito, hanno tantissima scelta
-ottimi sconti sul sito, il mio ordine a prezzo intero stava sui 105€ e coi coupon l’ho pagato 55€
PUNTI NEGATIVI
- nonostante il sito ti dica che non ci sono spese doganali, mi sono arrivati da pagare 43€ senza i quali non mi sarebbe arrivato, che su 55€ euro di ordine è follia.
TIRANDO LE SOMME
Ordinerei di nuovo da questo sito solo mi servisse qualcosa di 100% introvabile altrove, tutti questi dazi non valgono la pena.
Dicono l’assistenza sia inesistente, fortunatamente non mi è servita

Do NOT order from this website. Customer Service is maddening - four weeks I have asked for a refund - providing pictures and a tracking number - still no money. AWFUL

Be careful when ordering internationally from Olive Young.

My customs declaration was completed incorrectly by declaring the full order value instead of the amount I actually paid. This resulted in excessive import VAT, which I had to dispute with the customs authorities myself. After reviewing my documents, they confirmed the declaration was incorrect and refunded the overpaid VAT.

However, I still won’t be fully reimbursed because the products were declared separately instead of under the same cosmetics category. As a result, I was charged customs clearance fees per item rather than per product category, leading to additional unnecessary costs.

Customer support responded with generic explanations and did not acknowledge the incorrect declaration or take responsibility for the extra costs. Very disappointing experience.

I would’ve given zero star. Awful customer service. Shipment takes weeks to arrive and they do not send any replacements or honor any refund for my stolen packages. Keep asking for proof back and forth but reluctant to provide a resolution. Do not buy from olive young website. Terrible experience I’ve ever had with online shopping

so expensive to buy from olive young now , not worthy , and my top cash back can't be recorded , rubbish

I don’t know what the reviews are about but their items are the best! Delivery was fast also considering it’s from Korea.

Really surprised by these reviews. I am based in the UK. As long as you make sure your order is under £120 you'll be ok and won't get import fees (£120 also covers postage and insurance) I ordered on the 18th June and they arrived today 26th June via DHL. Parcel was in perfect condition with all items inside (18 things) will certainly purchase from again. It was much faster than StyleVana and Yes Style. Kept me informed every step of the way and was an easy website to navigate. Yes VAT is added at checkout but that's because all countries have different taxes so I assume it is easier for them to do it that way. Good

Zamówienie jest wysyłane bardzo szybko i szybko też przychodzi. Niestety w odróżnieniu do innych sklepów, trzeba zapłacić cło i podatek. Ceny powinny być też niższe skoro są bez podatku, a są za to wyższe niż u konkurencji. Jednak daję trzy gwiazdki za szybką dostawę i za to, że jest informacja o dopłacie, więc można świadomie rozważyć zakup w tym sklepie.

The information about the taxes could be stated up front. They should make a table with the import duty / prices. Due to reading reviews and the website i knew i was going to get additional import pricing. The app was oke in tracking the parcel but there was no additional information provided. Still waiting for the parcel to arrive.

I placed an order from OY global, the order arrived to me incomplete. I reported it immediately with pictures of the box and the Fedex's information stating the parcel's weight. My orders were heavy toners and creams, so it was very obvious it was missing items. OY CS sent me multiple confusing emails, one day they said they will refund my money, someone else's CS case follow up email, and then again said they shipped everything and won't refund me. I was gold olive and spent $$$$ over the years with no refund or return history at all. I never experienced this level of incompetency and horrible CS. I will never spend a dime at OY and dispute the charge with my CC company.

I received a damaged product. The seal was broken and it has leaked all over the product box so I reached out to Olive Young for replacement or refund. I provided photo evidence and waited for 17 days for them to respond to denied my request! It is in their policy that they will replace/refund damaged products within 30 days and yet they have not kept their policies. I’m never going to purchase from them ever again!

I have been a customer for a couple of years. Recently purchased a couple of products that I have never tried previously. After a single use, I realize the product wasn’t for me and attempted to return however, OLIVE YOUNG does not take any returns. Unlike US counterparts such as Ulta and Sephora who will exchange returns. No questions asked.

I wish I can give a mark lower then 1 star
Order #O260531046393

According to previous complaint, you ve written my name “ Hawaou Sid” which is wrong . I made a clear statement to answer you about my name's enquiry on 2- Jin and you replied you received this answer.

However , 15-jun, you replied my name in “ Hawaou Sid” and blaming I wrote my name wrongly therefore only accept partial refund excluded shipping charges.
Here is the question: how can You blame that’s my fault while you wrote my name wrong for delivery parcel? That should be the reason it sticking in Korea custom.

I've sent this issue to CS for 4 times they just not responding to questions nor try to solve the issue. I definately won't purchase anything from them anymore.

I m asking for full refund including the shipping cost since that is you, olive young who made the mistake .

22-Jun： I ve sent to CS for refunding even that is not my mistake , its been 4 -5 days but still no refund. I have no ideas why they never response me, it is mean they want to take my money with no reasons, no products deliver . I strongly believe Olive Young is a Big scam .

Just like the most reviews - misleading and scammed for a pricey delivery, lied about free and door to door delivery, failed customs + huge tax + other things. No support, company's policy - we don't care about clients, lied about refunds, they get the goods back AND your money lol. I got baited by KR brands, but this is one-time and only I've had such a trash experience, everyone else is delivering everything just fine but OY just runs a scam policies and practices. You can even see it here, they don't even bother to reply to any negative feedback, zero presence. The very few positive ratings are screaming as bots lol.

I do not understand why there are additional VATs for the deliveries to the UK.

Olive Young is a Korean company, based in Korea, where VATs should be included in the indicates price.
It applies to the UK law too.

The only country I know where VATs are separately charged is USA.

Both the seller and the buyer do not have anything to do with the USA law.

Can someone explain why Olive Young Global is acting like an American company?

I ordered from their app and tried to cancel my order before they ship it. I contacted Olive Young and they didn’t look at my cancellation and shipped the order to me. They said once I receive my package, just contact them and they’ll send me return instructions. Now they’re saying I cannot return it just because I “change my mind” about my order. So before placing any order on Olive Young, be careful as they would not allow you to return or cancel anything due to you “changing your mind”. They do not honor this at all. So sad for a big global brand.

Have submitted a query to customer service for refund as I receive a pack of dry collagen mask. No response upon now. Poor customer service

Scamming company out of Korea

Sent me an email confirmation of an order I never placed. Refusing to cancel it.

Their reply-to email address is fake. Bounces back.

Stay away

FAKE PRODUCTS DONT BUY
honestly I did think they were real for a while until I brought a real beauty of Joseon face wash. The cap from my fake from here was broke so I poured it into the real bottle when it was finished. They’d colored the bottle to make it seem the same color as the real product🤣 when pouring it out it was wayyy lighter and they’d just used a shaded bottle to mask it. After I could definitely notice a difference in the consistency of the product and smell. Another product the black rice cleanser burnt my face so no the product aren’t real and it’s actually quite pricey don’t bother.

had big custom fee and no clear warnings about this, ordering on yesstyle is better. I only tried ordering on olive young because its famous in korea but will never order there again i shouldve checked the reviews