Stephan Bofos

Hello Stephan,

Thank you for your honest feedback. We’re sorry to hear that the experience with the Elite membership has not fully met your expectations.

Flight deals can vary significantly depending on many factors such as departure airport, destination, seasonality, airline demand, route popularity, flexibility of dates, booking window, and current airline inventory. Because airline pricing changes constantly in real time, the quality and frequency of deals may differ greatly from one user to another depending on their travel patterns and selected routes.

For some routes - especially highly competitive or major international ones - there may be more noticeable savings opportunities, while for others, particularly smaller airports or fixed-date searches, the differences between platforms can appear smaller.

We also recommend using flexible dates, enabling nearby airports, and setting up multiple personalized alerts, as this can greatly increase the number and quality of deals you receive over time.

We appreciate your feedback and will continue working on improving deal coverage, alert relevance, and overall search experience. If you’d like help optimizing your settings or reviewing your account, please contact hi@ratepunk.com.

Best regards,
RatePunk Team

Dear Stephan,

Thank you for taking the time to share your review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.

Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.

We recommend to provide the requirements as soon as possible so that we can review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. As the documentation was not provided on time your payment was cancelled, once a payment is cancelled it take between 7 to 10 business days from the cancellation date to be refunded to the sender.

We hope that our Customer Support agents were able to assist you with your situation and clarify how to avoid these difficulties in future. If you still need our help, and the payment was not refunded passing the recommended time frame please let us know. We will be glad to assist you.

At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!

Best,
Kiara from the Payoneer team

Hallo Stephan,

Vielen Dank dafür, dass Sie uns Ihre Bewertung hinterlassen haben. Wir wissen das wertvolle Feedback unserer Kunden zu schätzen.

Es tut uns leid zu hören, dass Ihre Azimo-Erfahrung bisher nicht positiv war.

Wir versuchen immer, unseren Kunden die bestmöglichen Wechselkurse anzubieten. Im Gegensatz zu vielen unserer Wettbewerber erheben wir keine hohen Gebühren, und die durchschnittlichen Kosten für eine Azimo-Überweisung sind bis zu 90% günstiger als bei vielen Banken und Anbietern auf der Hauptstraße. Wenn es sich um unsere Wechselkurse handelt, ist auch gelegentlich ein Sonderpreis verfügbar.

Wir arbeiten hart daran, jedem Kunden eine Rückmeldung so schnell wie möglich zu geben und unsere Kunden effizient zu unterstützen. Es tut uns wirklich leid, dass die Wartezeit in Ihrem Fall länger als erwartet gedauert hat.

Unser Kundendienst-Team steht Ihnen auch gerne zur Verfügung, falls Sie weitere Fragen oder Bemerkungen haben.

Vielen Dank für Ihre Geduld,
Dominika vom Azimo-Kundendienst