Paolo Barisiello

I paid £137.95 for an aircon inspection and recharge. The technician failed to carry out the inspection, did not recharge the unit, and left the system non‑functional. A subsequent independent assessment confirmed a leakage and a damaged pressure switch, proving that the AC was never properly checked.
Kwik has declined both reimbursement and rectification. Charging for a service that was not performed is unacceptable and constitutes negligent and unprofessional conduct.

I switched to this provider after carefully selecting what was presented as the most suitable tariff for my needs. However, just three days after switching, my tariff was changed without my authorisation or consent.
This is not transparent customer practice. Offering a specific tariff to attract new customers and then altering it shortly after acquisition, at your discretion, does not reflect fair treatment or professional standards.
I have raised a formal complaint and am currently waiting for a proper explanation and resolution.
In addition, I am experiencing smart meter connectivity issues and have been informed that a remote connection attempt will be made, with an appointment to follow if unsuccessful. I hope this matter will be resolved promptly, but overall my experience so far has been disappointing.
I expect transparency, accountability, and fair treatment from an energy supplier — unfortunately, this has not been my experience.
Paolo

Desidero ringraziare il mio consulente eToro, Manuel Di Nepi, per la sua grande disponibilità e per l’eccellente analisi del mio portafoglio. Inoltre, mi ha supportato in modo efficace nella risoluzione di alcune problematiche legate all’account e all’attivazione dei servizi.

Cordiali saluti
eToro username: PaoloBarisiello

Parecchi annunci risultano essere fraudolenti, molti veicoli già venduti restano sul sito per mesi o anni. Autoscout dovrebbe essere più responsabile di quello che viene pubblicato e verificare il tasso di risposta di chi posta gli annunci e chiudere l'account a chi fa un uso improprio

My experience with FEC has been extremely disappointing, and I feel compelled to share it so that others are aware of the level of service they may encounter.
Since moving into the property, I have faced multiple defects and recurring issues, including three separate leakages, ongoing problems with the windows and doors, and repeated deterioration of materials that were supposedly repaired. Despite raising these concerns promptly and consistently, the quality of the remedial work has been poor and often incomplete, leading to further disruption and inconvenience.
What has made the situation even more frustrating is the inefficiency and lack of proper management throughout the process. I have had to repeatedly move and relocate my belongings to accommodate contractors, often on very short notice, because issues were not resolved correctly the first time. This has resulted in a significant amount of unnecessary rework on my side—time and effort that should never have been required if the property had been delivered to an acceptable standard.
Customer service has been equally disappointing. Communication has been slow, inconsistent, and at times dismissive. Several defects remain unresolved despite months of follow‑ups, and the company’s position has often been to minimise or deny responsibility rather than address the underlying problems. Even after escalating the matter, the response has been unsatisfactory and has failed to acknowledge the extent of the inconvenience caused.
Based on my experience, I cannot recommend this company. If you do not wish to deal with ongoing complaints, repeated defects, and unresolved issues, I would strongly advise looking elsewhere. The level of customer care and workmanship I have encountered has fallen far below what any homeowner should reasonably expect.

I am extremely disappointed with my experience.
The Duracell battery system sold and installed at my property does not function as an intelligent energy system. There is no real automation or smart optimisation – everything has to be configured and managed manually. This is very different from how it is presented during the sales process.
The salesperson who visits your home markets the product extremely well and explicitly claims it is better than a Tesla battery. This is simply not true. Tesla batteries genuinely operate as intelligent systems; this Duracell system does not. I feel these claims are misleading and create completely unrealistic expectations.
When issues arose after installation, the installer refused to take responsibility, denied support requests, and rejected any discussion around replacement. Instead, I was told the system was “working as expected” and that any issues should be taken up with Duracell directly — despite the fact that the product was purchased and installed through the installer, not Duracell.
Duracell themselves have confirmed that responsibility lies with the installer. However, no ownership has been taken, no meaningful support provided, and no resolution offered — only refusals and redirection.
There is a clear lack of transparency, accountability, and customer care once the sale is completed. I would strongly advise anyone considering this system to do extensive independent research and not rely on verbal promises made during the sales visit.
Based on my experience, I cannot recommend this product or the company involved.

Edit 09/01/2025
Your statement that “while you can set manual charge and discharge times via the app, this is not required if you need to charge or discharge the system outside of tariff automation” is incorrect. I left the system running with no manual inputs, and the following day was completely cloudy and rainy. Despite this, the system did not automatically recharge overnight, which contradicts what your team advised.
Additionally, my expectation was to receive a product superior to Tesla’s, as this is precisely what your sales agents emphasise when persuading customers. Unfortunately, this claim appears misleading, as the system does not deliver the functionalities that were presented during the sales process. This is not in line with fair‑trade principles, particularly regarding accurate representation of product capabilities and honest sales practices.

There’s no way to contact Openreach directly. all the numbers listed on their website are unavailable, and the only working one is for reporting damage. I’ve been without broadband for three months, even though an Openreach box is installed right in front of my apartment. When I check using my postcode and house number, the system shows that the service is not available. There’s no contact number or explanation as to why the service is unavailable despite fibre being installed at my doorstep. 16/10 Reply received by OpenReach does not provide any help. not being contacted so far

Inefficient service, tracking order not visible. Prescription not delivered. GP confirmed approval however this is not reflected in the app. Avoid to use it. Easier to collect at the pharmacy

The service I've received from day one has been absolutely disappointing. Despite signing the tenancy agreement and paying both the deposit and rent well in advance, I was informed on the day of check-in that my credit checks didn’t pass (email received after 5 pm, when offices were closed). This notification came without any explanation or prior notice, which is unacceptable.

The lack of communication throughout the entire process has been frustrating. I had to submit documents three times, through three different systems, with no feedback at any stage.

While you may be good builders, my experience with your customer service and property management has been far below standard. This needs serious improvement.

I am a host and have to pay commission even if no show? It seems booking disabled the option of no show if you decide to report the customer being unrespectful since a fake number and name was provided during the reservation. Since I reported the option no show has been disabled and have billed me for the commission. Terrible website developer and customer service unacceptable/ useless

I have renewed for 2 times the same product which I was using during all this time. at the first renewal the proposed to me to use the older version "mobirise 4" to be able to use all the extension I paid, however during the second renewal the told me that if I don't want to extend the membership I will not be able to use all my previous extensions (which I bought back in 2019) without giving the user the possibility of choice, like happened in the past. it means I have lost all my past work, template and extensions which I paid already 2 times. they proposed to leave a positive review to get a small discount on their products. to be honest I am not going to pay the same service 3 times to see all the work lost in 1 year

Never had any issues, customer support has always resolved the problems in a timely manner and in the average time compared to all big business with lot of customers. I'm not sure why people complain about the support, they probably got scammed by other people who claimed to be crypterium. Crypterium has joined with several big companies selling their assets for example Etoro, I don't think Etoro didn't do any due diligence before accepting them. Be aware of what you say before leaving an official review

Very useful the possibility to use your booking calendar on your own website. I really like this platform, easy to use and support provide fast response

Conto corrente bloccato per normativa antiriciclaggio senza preavviso e senza alcuna comunicazione scritta ne verbale. Mi trovo ora impossibilitato ad affrontare le spese quotidiane e il supporto non può fare altro che sollecitare ma senza risolvere il problema. Inaccettabile ma purtroppo il governo e le normative bancarie permettono tutto questo ignorando i problemi che causano

This is not Experian company. It's a scam

Spammer keep calling for promotion from several call center. They don't respect people calling every time insisting to activate contracts

Ottima opportunità di analisi grazie al consulente dedicato che mi ha analizzato il portafoglio e confrontato con i principali indici. Ha inoltre considerato soluzioni o possibilità di investimenti in settori in cui non ho ancora investito e la strategia migliore da seguire in periodi di volatilità

supporto clienti inesistente, nella chat non ti risponde nessuno ho aspettato anche oltre 1 ora senza ricevere risposta, ti ignorano completamente

I have requested money withdrawal. It has been authorized and processed, however after 11 days It is still not credited on my bank account. This company sucks and there is no chat support, you have only possibility to call them in Singapore. Be aware

Applied for a merchant account. I have not received any reply after waiting 8 days. Sent them email and no reply as well. Very bad customer service, I do not recommend