Jwily

Terrible website! Impossible to find basic information such as membership prices. About 100 clicks to get nowhere. They need a refund from whoever designed the website. It's not intuitive and awful. Used contact form and awaiting response....

Seriously gone downhill. Descriptions often don't match what you get - esp in Central London. Also twice have had establishments close and not notify so therefore unable to collect the goods. OK I got a refund but still had a wasted journey and I submitted form to submit a complaint and get a call back and this never happened. They hide behind 'oh aren't we good saving food waste and getting you a bargain' bit tbh aside from one or two places it's not what it used to be. The company seem to be greedy.

Update following reply: I did this in the first place and noone got in touch. How do I know if you'll bother to act on it this time?

All i want to do is talk to someone about accessibility at Woking nova cinema!
The accessibility number takes you through to the theatre booking team (who were super lovely and the 1* not for them) but they had no way of getting the info needed either. All you can do is email a generic email which then gives an auto reply saying they'll respond in 10 days! Poor. Very poor.

Omg. What a hideous shopping experience. TWICE I put in the delivery address and confirmed before I processed it. Different billing address but then the confirmation has delivery to the billing address. So now they are being delivered to the wrong address and they are not cheap. I have enough to manage without terrible companies.

Once I got through to correct dept customer service were great acknowledging issue with my 2.5 year old bin which had a 5 Yr manufacturer guarantee. They couldn't repair so gave said will give full refund. I will purchase another of their bins instead as good to know how easy to instigate the 5yr guarantee should I need to again. One star off as saying refund will take 10 days to reach my account. Good experience.

Turned up unannounced saying here to fit device on water meter. Had had no prior information and kept talking at me. I ended up letting him in and he did something to my taps. I was trying to wfh at the time and felt completely derailed. I told him that I needed to think about things and he gave me a qr code to scan.
Not surprised to see such a low trust pilot score.
I'm actually fuming now as we have a trading standards sticker on the door saying no cold callers which he completely ignored. Having a name badge does not exempt you from being a cold caller if you don't have an appointment. Even if they saved me £1000 on my bill I don't want this company anywhere near me.

Too many emails and marketing

Convenient and easy WHEN there is availability. Took almost a week before I was able to access a large locker which I needed to return a coat. Wasn't able to drive around to other sites. At least can check on the app to see when availability unfortunately it took ages

So much for 3-5 days delivery - took over a week. Also wanted to buy 2 but the "offer" for a double comfort bundle (ie 2 pillows plus free gift) was "sold out" but you were able to buy 2 pillows.... why not just include a free gift? Bit of a con. The pillows themselves are rather disappointing too and I think I may have been sucked in by the excessive marketing. Not impressed by first attempt at trying them out - will give it another go but reckon I'll be returning them as expensive and don't seem particularly comfortable.

Edit: the delay in the delivery was due to it being sent to rugby first which added 3 days! And THEN not leaving on step or with neighbour as requested.
I also find response about fulfilment issues unsatisfactory. V poor customer service.

Wanted to switch to iq dr... filled in all the info and went to pay. Clicked on Google pay and then was told my order was declined. NOT payment refused or anything, but order declined. Emailed immediately to ask why. Then I proceeded to use a different provider which went through fine. A few hours later had a call saying I had been charged and they were confused why I said was declined. DURR! The person who called was so rude and basically said it was an issue with Google pay always giving that error. Rather misleading i would say, and how is an end user meant to know that?! I then tried to explain that even if I had received an email confirming it had homegrown through it was buried in the multiple auto emails received when setting up the account and auto responses to my enquiry. She just ended the call. So rude!!! Maybe this individual isn't typical of their customer service but I was rather taken aback at her abruptness and rudeness!!!

Omg! Don't even begin to fill their enquiry form!!! I started completing it then realised they were trying to get SO MUCH private data i didn't follow through. So even though I hadn't submitted the form i started getting unsolicited and unwelcome calls from them from the rudest man ever.
I have requested an immediate request to remove all my data and intend to report to the ICO. This sort of behaviour is abhorrent, especially when people enquiring may be extremely vulnerable.

Gone into liquidation and owe me a refund

Still waiting for it 3 days after paying for next day delivery! Messages don't get replied to. And in the meantime my poor mum can't independently carry her cup of tea whilst waiting!
If I could give 0 I would

Bought switch 2. The box had already been opened - the sellotape seal was broken. The contents seemed to be all there and unused but it was very disappointing and worrying. Due to low stock everywhere and a child that had worked hard for it didn't see point in returning and doubted I'd be believed. Unlikely to buy something so expensive from hmv again.

Quick delivery but installation wasnt easy and instructions not clear.

Regular customer of Uniqlo but never again - which is a shame as I like their clothes.

Ordered a bundle of clothes - received tracking information saying it was out for delivery. Then late morning had an email saying that the delivery was unsuccessful and was being returned and i would get a refund. NO DELIVERY WAS ATTEMPTED (I was at home all the time). Called Uniqlo customer services to be told there was an issue with the courier which is why it was 'returned'. Couldn't tell me what the issue was. Couldn't send me out the goods via a different courier. They still have my money - god knows how long the refund will take. Their 'solution' was that once I have my refund I can place the order again. How is that a 'solution'???!!! Who's to say it won't happen again.
Their rude and unhelpful customer service associate was one of the worst I've spoken to. I will never buy from them again and would advise others to do the same. They ddin't seem to think anything was their problem. I paid THEM my money.

I had such an awful experience in lockdown with ocado when they took my money for delivery saver but I could never get a slot.... swore I would never use them again.
However received a 30% off code and free delivery so thought I'd give them another go ... it has been 4 years.
The website/app is so hard to navigate. The sort by filter didn't appear to work. Half the stuff I fancied was out of stock. Omg so expensive too! Very little choice as well. They also charge you for bags which I didn't want.
Am used to using tesco online and deliveries and have to say they are so much better - they don't always get it right but their customer service is pretty good and the website is easy to use.
Only giving 1 star for the c decent discount I got and another star for the driver as he was nice.
Maybe I'll try them again in 4 years ....

Customer service just gets worse.... how can a company that let's you order online via website and app not have an easy way of getting in contact, ie email or webchat? They have a phone number and you can post a letter to them! How is that inclusive and accessible?

Customer service is a joke. Months of me having to tell them about their mistakes, which they eventually owned (overcharging me in excess of £1000!) and I am offered a £30 'goodwill gesture' - and that's only because I was so dissatisfied with them.
Caroline wanted me to mention her name... not sure why... she is no better than any of the others. A very low bar.

Website very poor. Went to pay for an item and had no idea if went through or not.
Would not recommend