Jwily

My mother is 81 and very vulnerable - she pays a monthly subscription to 247 in case of issues with her heating/ hot water/ boiler - not the cheapest but they imply they cover all week round. Well not if you're in an area that they don't cover and they sub contract to... they don't do weekends. Appalling. Also they don't tell you this when you take the cover out. And you have to pay the up front £45 callout charge before they then tell you noone available until Monday .... and they still don't confirm a callout! We made a claim at 8.30am on a Saturday morning. After paying the £45 excess they offer Monday. I ask for a refund .. then I'm told they will try their hardest to get a callout before then (elderly lady living on her own with no hot water nor heating) ... so I think ok I'll give them a chance. Then called back late on sat afternoon saying nothing till Monday. Unhelpful customer service from an Indian call centre. They like to take your money then not deliver a service. Would not recommend.

A few months back OFTM messed us around beyond belief. All stemmed from them entering an incorrect meter reading. As a result we had one month with huge usage showing ... after much toing and froing and making official complaints they rectified the error and we got refund (and a half baked apology). Not long after they tried to double our direct debit ... had to contact them again and get it changed proving what our annual usage actually was.
Gobsmacked today when they emailed me saying they were going to treble (!!!) our direct debit. I'm pretty sure what has happened is that their error of putting in the wrong reading historically has skewed their automated calculations. They know they made an error but have left it on our account!!! Left to me to spend time to sort out and complain again. Also super helpful that they send the email notifying of the increase at 16:58 and their phone lines close at 5pm!!! If you then email says response will be 10 days....
Getting so fed up with them....

Wish I'd read these reviews before booking. Booked a cottage in Aberporth (not cheap) only to be told the next day that it had been double booked and they'd cancelled my booking. They took the money straight away and I had to ask for them to refund it (surely they should process the refund immediately?!) ... but refund is now showing as 'pending' and not in my account. I am now unable to book an alternative as have insufficient funds. Of course they just blame the owner and the banks... very poor customer service.

Still waiting for the refund promised. My money!!!!

Appalling customer service

Edit - response to reply:
What a pathetic auto response - I have been in contact with you but you don't reply - only when you get a bad review do you comment.

Edit - update ...
17 March STILL not had refund.
At one point OFTM told me I owed them £1334.10!!! They never apologise or take any accountability for getting things wrong and treating people like dirt. Constantly contradicting themselves. Took 4 (four!!!) requests for info on their complaints policies to be sent to me.

Review as requested by Abdurrahman.

Checked my account yesterday and was gobsmacked to see we have credit of over £700! Asked for refund ... email from Abdurrahman says have to wait 2 days for confirmation then 10 days to receive our money back. And we will only be getting it back because I asked for it - substantial credit on customers accounts should be refunded automatically imo not having to wait 2 weeks after requesting it!!!

1 star for relatively quick response to message, otherwise would want to give 0.

Added 28/2 - so 17 days on and still no sign of my money being returned to me. Awful customer service - they really don't care. I will be switching providers very soon!

Poor communication, incorrect info on delivery text messages, live online chat not working. Package arrived 4 hours later than originally told. Thankfully was just before I had an appointment. The 2 man team were pleasant enough but I wouldn't choose to use this company.

Very VERY poor customer service and abysmal tracking...
2 pairs glasses ordered almost 2 weeks ago. Keep checking the tracking and no updates - within 24 hours of the initial order the status said the frames had arrived and the lenses were in transit then nothing...
As the timescales say 5-7 days for production I called Selectspecs.
Suman then tells me that they are waiting for the frames as they are designer frames... "but you have frames acc to the tracking..?"
"No, we have the lenses. Because you have ordered designer frames they take longer. It must be a glitch on the system".
(What???!l)
"Where does it say they are designer frames on your website?" ***spoiler- it doesn't***
"Only the £6/£8 frames aren't designer"

What a load of misleading rubbish.

I'm waiting to be emailed an update but if it had been clear the glasses would take this long and that the tracking system on the website is a load of rubbish I would have ordered elsewhere.

UPDATE AFTER READING SELECTSPECS REPLY:
You have completely ignored my comments and posted a standard response ... why does the customer tracking on my account show the frames are delivered? Where on the owlet frames does it say they are designer frames and therfore Subject to 28 days?
Your website is misleading and obfuscating.

Appalling app. Appalling customer service. Not surprised to see such low scores here. Needed more pods so went on app to order using my credit... saw an offer saying order 120 get 2 sleeves off toccanto free. Thought i might as well as their prices have gone up so much recently. Searched to see if I needed to add a code or anything - no info anywhere, implied it would be automatic.
Surprise, surprise the order went though and the free products were not on the order.
I immediatly phoned customer service number (it was answered quickly so at least that was good) - spoke to someone who said it should be automatic to get the offer and must have been a 'glitch' that it didn't go through. Yeah right. A good old glitch. Not that your app is a load of cr*p and that it never goes smoothly - no, a 'glitch'.
He told me it was now added on.
Half an hour later I get an email telling me my order is being processed for despatch and the free product was still not showing. FfS nespresso sort out your systems and your customer service and stop treating your loyal customers like dirt.

Great opportunity to see something I wouldn't usually choose to see. Easy booking process and just have name to box office when arrived.

Pretty rubbish. Keen to take your money, lessons frequently cancelled and when they owe you money not easy to get it refunded.
My son hated the sessions.

Difficult to speak to anyone. Online chat never available. 10 minutes to get through stupid automated phone system and then you have to repeat it all to the representative when they do answer. All to stop the auto renewal on my policy.
Super pricey renewal quote.
Bye bye esure.

Ordered, and paid for, £3000 worth of furniture 2/6 ... delivery date booked for 12/8. Email on 5/8 saying some furniture delayed (covid...blah blah blah). Earliest date could rebook for was 24/9.
No way of getting in to online order system as no account created. Can't get through on phone. Elderly mother waited in all day expecting at least part of the order to arrive today. Nothing did. No phone call. No further communication.
Oak furniture land happy to take your money but couldn't care less about customer service. 3 and a half months is not an acceptable wait.

Only used parcel force as myhermes wouldn't let me send anything liquid. Quite expensive and relies on printing out label yourself - our ink printer quality wasn't good enough for the scanner apparently so had to make extra journey to print from other printer. Then dropping it off at post office had to wait 20 minutes in queue for it to be scanned which took 5 seconds!!!! Defeated point of prepaying imo.
Won't be using again in a hurry.

Impossible to contact other than to cancel order via an online form. Money taken for 3 packs of seeds over a week ago - status is 'waiting to be fulfilled'. Shocking service. Do not recommend. I just want to know when I'll receive them.

Ordered a washer dryer and liked that could select day of delivery - my husband booked day off. Could have spent a few quid less elsewhere but thought would give them a go.
Informed on morning delivery scheduled for 3.30-6.30 .... window kept getting shifted later and later as the night went on. Item eventually delivered just before 10pm!!! AO very dismissive and just said would be looked in to internally and blamed the driver. Taking no responsibility for giving them unrealistic slots.
Also the tired and fed up driver couldn't care less by the time he got to us and badly marked our hallway carpet with muddy feet and moving the washing machine. Only by tweeting did I get a response and offer of money towards carpet cleaning.
Actual washing machine is fine but very doubtful if I'd ever order from them again.

Delivered on time but dumped the 8 foot tall posts literally across our front door - crushing established plants in the process and meaning only way to get into house was to climb over them. Not easy when carrying shopping, pulling a wheeled suitcase and trying to keep children safe. Far too heavy and long for me to move on my own so have had to leave them there for time being.
Really very unimpressed.

Quick turnaround but quality not as good as hoped

Absolute shambles of a delivery company. They lie. Send random text messages and don't honour next day deliveries. Takes on average 30 minutes for someone to answer their phone. Some staff more pleasant than others but none of them do what they say they will.
do not use this company if you have a choice. Unfortunately mattressesonline use them and this is why I have nothing to sleep on now.

Honestly the best customer service experience I have had in YEARS!
Quick delivery (3 days ahead of expected time frame), 1 faulty product... phoned to report it... phone answered v quickly... friendly and helpful employee... replacement item arrived within 48 hours. Love their range of products and would totally recommend.

Fantastic products, quick delivery and outstanding customer service.
Ordered some items on Mon .... standard delivery said 3-5 days... they arrived on weds morning :)
One item faulty, quick phone call and replacement being sent out.
I love their range of products - lots of choice for my maths and pattern obsessed son.
Wish all companies had such good customer service.