Rita

I have an under counter fridge and I have discovered that whilst it has a drainage hole as normal, where the moisture is collected in the tray at the back of the fridge is completely inaccessible which makes the tray impossible to clean (to get rid of an odour) and consequently the fridge is unusable. To add to this when I rang Liebherr to get some help I was answered by Hazel, one of the most abrasive, unhelpful and unprofessional women I have encountered in a long time. I will never buy anything from this company again.

I now buy all my supplements from British Supplements as they are excellent quality and the customer service is equally excellent. Highly recommend them.

A few weeks ago I had a bad experience staying at the Ramada Hotel in Bristol and the hotel agreed to refund me 50% of the cost that I had paid. It turns out I had paid Expedia , not Ramada and it was a complete nightmare getting Expedia to do the refund. I had umpteen emails before I finally emailed their CEO and that prompted the refund to be finally processed. I will never, as long as I live, ever knowingly book anything through Expedia again, an absolute nightmare organisation to deal with.

Extremely disappointed and alarmed by Lumons failure to transfer my money (they say they have a problem with Barclays bank) or to warn me there was a problem with the transfer. Apparently there are a lot of transfers that have not gone through and this is very worrying. I have now logged a formal complaint and intend to take this to the Regulator as it is shocking that a Co like Lumon, who is entrusted with money transfers, can have such a serious failure and then not warn their customers about this. I follow up this review with an update as I’m relieved that my transfer went through and again Harry was very helpful in reaching out to me which I really appreciate.

Couldn’t extend my car rental online so had to call to speak to the staff who gave me wrong information and kept me holding on the line for 20 minutes and when I eventually rang back and found somebody else, they were based in Leicester and could barely speak in discernible English. What an absolute farce of ‘customer service ‘. Avoid.

Great team , can highly recommend them.

They make it so difficult to contact them that I have moved away; insurance companies really do need to get the balance right between online efficiency and making it almost impossible for customers to get in contact easily!

Staff very nice but Aldi tried to refuse a refund for a faulty Crane Reformer. I had contacted Aldi Customer services who did not tell me a fault was emerging with the Crane reformer which was only purchased a few weeks ago, I only found out about this when I took it back to Aldi Castlebar. Staff had been notified of the fault but they had been instructed to tell customers that Aldi would not refund and in time would replace. It took some effort from me to explain to the manger what Aldi’s legal obligations were and I finally got my refund. I will never buy anything significant from Aldi again, it’s not worth it.

Having a nightmare with trading 212, it’s the start of the Isa 25/26 year and they seem to be in utter chaos with their system truelayer not working (for me anyway) so preventing additions to isa. Even their chat function is cumbersome and on occasion not working What a frustrating fiasco.

I continue to get great service from Lumon - thanks guys.

More problems with the Nat West banking app this morning, their virtual assistant ‘Cora’ is useless and the customer service is appalling. I have been a Nat West customer for decades but now seriously contemplating leaving as the service is so poor and the technology way behind other banks.

Sone weeks ago, I initiated a transfer to Trading212 and I have repeatedly asked for information and progress chased and got nowhere. My experience of the company is appalling and I am now trying to close my account. Based on my experience, avoid.

Great service from AA, really appreciated it.

Took too long to reply to requests for information

Found their customer service slow and the staff clearly didn’t read the thread so my husband and I had to repeatedly explain the same issue. Our issue was only resolved when we raised a formal complaint. Very disappointing experience.

Very good service and at very good prices. Highly recommend.

It would really help if by parking in advance it was made clear how the ticket system works, the lack of clarity in the communication leads me to deduct a star.

Great exchange service from Harry, much appreciated. Can highly recommend Lumon to help with foreign exchange.

Ordered magnesium tablets and when they were delivered, the tablets were not in the container (the lid was unscrewed and the container was not sealed) but all over the box which meant they are not safe to ingest. The subsequent conversation with Eliot was very unsatisfactory. I have asked for a refund and will avoid Bulk in the future as clearly how their product is packed is insecure and therefore is unsafe.

Dell is a nightmare to deal with, bought a lap top from them just a few months ago and it has already stopped working. Service vists arranged and cancelled in a matter of a few hours, no join up between call centre in India (very hard to understand some staff there) and the service team. The whole experience is a nightmare. I will never buy a product from them again and at this stage I want my money back and I will go elsewhere.