Nigdy nie przychodzi paczka do domu i…
Nigdy nie przychodzi paczka do domu i musze z tej tylko firmy latać po mieście. Nie po to zamawiam do domu aby za paczka latać. Hermes /DHL zawsze dostarczają paczki do domu i nie mają problemu. Nawet na osiedle nie wjedzie kurier.
Odpowiedź od GLS Germany
Dear parcel lover 📦,
We deeply regret that we could not meet your expectations. Your feedback is extremely valuable to us as it helps us to improve our services.
Simply send us an email at service-trustpilot@gls-germany.com. Please include your account name, your parcel number and of course your delivery address.
We will tackle your request with full power and process it immediately. As soon as we have received your information by e-mail, we will contact you within 36 hours. Only on weekends and public holidays do we take a short break.
We hope that you will give us the opportunity to apologize to you personally and to restore your trust in our service.
Kind regards 💙