Prodigi Recenzje 

Honestly, the worst UI experience I’ve ever had. I just wanted to print my own work and frame it for the wall... but I ended up giving up entirely! It was impossible to figure out how to do it. First, they insisted on storing my card details. Then, the file types weren’t supported—yet there was no clear indication of which formats actually are.I mean if png and tiff are not supported, then what is?! I’m not even sure if I was on the right page, but frankly, from so many options and confusion - I couldn’t care less now. I will be printing my artwork somewhere else. The only good thing about Prodigi is their sample box. That’s it!

Love this company, great customer service to help us get set up and guide us through the process. Really helpful, fast responses and fast shipping. Looking forward to partnering with them! We are in Denmark and are looking to supply customers in the UK, Europe and the USA - they offer the perfect solutions. Thanks Hannah & team Prodigi

This is not a serious company. Totally unreliable. They had an issue with my art file (100% caused by them) and didn't bother to tell me. They waited until I asked why my order is late before telling me my art file was wrong - but it wasn't. Then I have to wait until monday to get a response, I give them the same art file and they place the order again. Now an entire week later it still has not shipped, and for some reason it's being printed in the UK instead of Australia (order is to New Zealand). They have no answers. 12 days since my first email and 18 emails later, no closer to getting this order delivered because it's late AGAIN. They say production time is up to 4 business days and after 6 days it's considered lost. HOW CAN IT GET LOST IN PRODUCTION?!?! What a I supposed to tell my customer? This is how you get 1 star reviews, by working with suppliers like Prodigi. I only use prodigi as backup for rare orders, and I will try to not even do that any more. Absolutely do not trust your entire business to this unserious company.

I've ordered a mix of products over the last few months - invitations, aprons, photo tiles and postcards and they have all been high quality and delivered quickly. When I did have an issue with an order, it was dealt with quickly and professionally by the lovely support team.

The products I’ve received from Prodigi have generally been well printed and packaged. However, I’m increasingly finding the service unreliable.

Prodigi offers some framed canvas products that are listed as available for production and delivery within specific countries. I intentionally choose products that don’t require international shipping to avoid excessive delivery costs.

But suddenly, without notice, a product that was previously fulfilled locally is only available from the UK - with significantly higher shipping costs. This creates a real problem for my business, as I’m left absorbing the extra cost. That’s simply not sustainable.

I can’t keep rewriting my website and Etsy listings every time something changes, and I certainly can’t check the Prodigi catalogue every day to confirm regional availability. It’s unreasonable.

If a local printer becomes unavailable and the order has to be fulfilled elsewhere, fine - but the shipping cost should remain the same. As it stands, I'm trying to sell a product with pricing that can change dramatically overnight. That’s not a viable business model.

As others have also mentioned, the issue of items showing as "shipped" on the order, but ACTUALLY being shipped days later is also a huge problem.

It's disappointing because I do like the products I've received from them. But my printing partner is critical - I need to be able to rely on them 100%.

I’ve had repeated issues with shipping delays across multiple orders. It consistently takes them around two weeks just to ship, which is far too long. One order had a shipping label created, but the package didn’t actually ship for over a week and it took another five days to get the issue resolved. Communication is also frustratingly slow, with customer service taking days to respond. Disappointed in the lack of reliability and responsiveness.

The team at Prodigi are amazing!
I had a rush order needed to be delivered in 4 days time, the team were able to get the order printed and shipped within 2-3 days. I'm in awe. Anytime I have an issue, they are on hand to help. Their products are quality and are my go to printing place.
Thanks again team!

Prodigi is a company that should absolutely not be trusted.

On June 24, I placed an order and cancelled it within 2 hours. Despite this, they charged me twice on June 29 at 21:56 and 21:57 for the same cancelled order — without my knowledge.

I contacted live support and sent emails — not a single reply was given.
Instead, they manually changed the order status in their system to “Failed” in an attempt to close the issue.
Fortunately, I have full screenshots and official bank statements to prove everything!

Even after providing them with all these documents, they went completely silent.

This isn’t the first time — with a previous order, they also charged me twice, including double tax.
And rather than explaining or resolving the issue, they sent me a blank PDF with no order number, no signature, and no legal validity, falsely claiming “payment failed” and refused to refund me.

This is absolutely unacceptable.

As of today, no customer representative or finance staff member has reached out to me.
On the contrary, the company manipulated their system to alter payment history and attempted to cover up this misconduct.
I have screenshots of every step.

This is blatant abuse and fraud.

As of today, I have officially submitted a complaint to the tax authorities in their jurisdiction and have begun the legal process.

Avoid this company and all its affiliates at all costs.

Atelier Gouzo

It took two weeks just to ship the product, and tracking still shows that it hasn’t even been handed over to the local delivery company. If keeping your clients happy is a priority, I strongly recommend switching to a more reliable company

Slow. Inaccurate processing times. Inflated shipping costs. The three day lead time is more like 5 days. If you expect reliable shipping times I'd go with another company.

Great customer service experience!Quick response,collaborative,immediatly solved my problem.Very happy of the service!

[T-shirt and Print Store here - graphic designer]
First things first:

Print quality is VERY good. Pricing, too! The site works exactly like you expect it to and the process is streamlined. Oh, the mockups are also excellent and made by people who understand their line of work.

But what I wanna emphasize is that in times of extreme enshitification the customer service department is setting an example of what it means to be excellent. Fast response times and just a pleasant feeling of being valued and understood.

Can't recommend it enough, look no further if product quality and supporting companies who love their customers is important to you.

PS: Ruth, you're a certified G.

So far so good.
I'm looking for a reliable POD provider for selling my artwork in the future. Important to me is the product quality and the customer service.
Testing out a few and for my brand Prodigi looks great. I like the quality, having tried the sample packs - and service levels seem excellent - I made a mistake with a template edit and the team picked it up and gave me the chance to rectify.

Great prints, but very poor customer service from my experience. I had a print on demand site all set up to go, ordered some samples, as well as a few testers, all of which were fantastic, but when it came to a first order it all fell apart. The downloadable template, to aid in preparing artwork correctly, had entirely different trim and border guides to the guide on the upload, and in case you're wondering, they were definitely the same product. Contacted customer service, recieved a reply that they'd look into it but never heard back. Sent a few reminders over the next week, but never once received a reply. No confidence going forward. Had to uncouple the whole print on demand business, after hours of setup, to find someone else to pair with.

What a wonderful customer service team! Ruth helped me figure out an error I had made on a gold foil print, and gave me a free reprint. They kept me updated on the progress, double-checked the new order was correct before shipping, and followed up to make sure I was happy. Would highly recommend them to anyone!

I would rate this high. Prodigi has allowed our start up to deliver consistently great quality products on time. I have been trading for last 2 years and never had a problem apart from one time which they fixed promptly. My only ask is to improve availability of the range in the US as we end up paying high shipping cost for some orders. Great company to deal with.

Utter joke of a company i've had 5 orders not delivered to my customers, they were'nt even sent just label created in ups. My customers were furious and i lost credibility. I won't work with this company any more

If I would have written this review 3 or 4 years ago I would have given Prodigi 5 stars without a doubt, but not any more.

On the whole the service is relatively easy to use and items get dispatched mostly on time, which is great. The ordering system is one of the most straightforward I’ve used from print on demand companies. I really like their annual update from their CEO – very honest about how things are going, what any issues are they are dealing with and what they hope to achieve in the future. It’s nice to get that kind of open communication from a company.

Some products are better than others. There have been a couple of products where quality issues have occurred over time, so I had to stop selling those, which was really disappointing, because they just didn’t fix it. But other ones I sell are pretty good.

There are a few reasons why I can’t justify 5 stars for Prodigi any more. In the past year or two there’s been a steady decline in some features. Considering you rely on them to print and ship to your customers, it’s really important that all aspects of the service are reliable and accurate.

My biggest complaint is their customer support, as this has really gone downhill. Before, you’d get a great response from support and quickly, usually within a few hours or same day. Now it takes longer and the responses feel very ‘stock’, and the support staff don’t seem very knowledgeable, kind of like you get when companies outsource support.

This is a problem if there’s an issue placing an order, or if there’s a problem with an existing order. Having to wait a few days (I have an example of waiting over 4 days ) for a reply and resolution means your own customer’s order is held up, and this becomes very frustrating, especially when you don’t know when you will receive a reply or what the end outcome is going to be. You can lose orders because customers expected their order in a certain time and now it’s going to take longer. That doesn’t help your business or Prodigi’s business either. This never used to happen (in my experience) . Maybe their customer base has just grown too quickly for their support team to cope with, or the quality of operations has declined so they have more support requests. Either way I wish they’d do something about it.

It would be nice if they offered support later on Friday (rather than just till 4) or even on a Saturday, so you can contact someone if there’s a technical issue placing an order on their site. But they don’t, so you’re left waiting till the following week, and then a few days because their support is so slow now.

Another thing I wish they’d improve: they introduced a status feature which is supposed to show what status the order is in (printing, quality check etc.) at first I thought this was fantastic, but I’ve found out that this isn’t accurate at all, so there’s no point it being there. It will show being ready to ship on a certain date, but then it doesn’t ship, and the date’s updated the next day to say it will ship that day etc. and so on. Not reliable.

Also some of the shipping services have changed over time and aren’t always reliable, and the info about shipping time isn’t accurate.

They don’t have up-to-date phone case models for all the types of phone cases they sell – a bit disappointing when other companies can do it.

I do hope Prodigi address these issues, and things don’t get worse, as otherwise they’re a good print company compared to some others I’ve used.

*EDIT* If I could give this company a NEGATIVE rating I would. As per their response to this comment, Hannah did reach out to me to try and resolve the situation. However, I immediately told Hannah to NOT send the order out to my customer as I had sourced another supplier to fulfil this order and will no longer be doing business with Prodigi ever again. So what does Hannah do after I explicitly told her NOT to send out a replacement order. She sends out a replacement order, so now my customer will receive TWO sets of orders on separate days in different packaging via different couriers.

If you care about the reputation of your business. NEVER use Prodigi or any associated companies.

Thank you Prodigi for making an already appalling situation even worse.
*END OF EDIT*

*ORIGINAL REVIEW*
Absolutely useless. Every order with them is a gamble—prints messed up, shipments delayed, or just straight-up lost. But the final straw? They blamed me for their mistake when they incorrectly cut my postcards, despite me using their own template correctly. No urgency to fix it, no care that my order was delayed, just a ridiculous suggestion in the initial email asking if I'm happy for the postcards to be sent out with the text half cut off.

Even worse, they shipped another postcard order with the exact same design on the same day with no issues—yet somehow, it was my fault this time? The only saving grace was that I eventually got a refund after complaining enough.

Never using this supplier again. Avoid them unless you enjoy headaches.

I ordered a sample pack of cards and papers on 27th November 2024 with the idea of using Prodigi to fulfill illustration prints and greetings cards orders through my website. It's now the 18th February. Three packs have been sent out to me and of those two have been returned to sender due to insufficient customs information on them. The third one was sent on 4th feb but according to tracking it hasn't been sent. I did suggest they send it to a UK address as a friend was coming to visit me but they apparently missed that suggestion. I've asked for a refund as I have no confidence in them fulfilling a customer order.

19 Feb update. The team have been in touch and issued a refund and assure me that the new pack is on its way. I have to say that the speediness of response is great and I'm sure that my experience is a blip - especially as I live somewhere a little more remote - although I am in the EU so shouldn't be an issue. Upgraded to three stars for now.

27 Feb 2025 update. Got the refund, finally got my sample pack AND an extra one that I had sent to a UK address for a friend to bring over. After the initial blip the Prodigi team more than made up for it with helping to sort the issue out. Also the quality of the papers in the pack is top notch so I am itching to get started. All the way up to five stars now.