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Less than one hour before delivery DPD advised me that I must pay them an extra £92.12 for import duties.

THIS WAS IN ADDITION TO THE £430.40 for the artwork, so it was sent back !

Not at all happy !

Large range of variety, cheap prices and good quality.

Hola Soy Adriana, acabo de comprar un cuadro con Orden #NB66884. De 100x50.
La obra se llama La Cola de la Tierra
La compra fue rápida y con un descuento.
En el total me pone Descuento image SALES20

-€39,98
Total parcial

€159,92
Envío

€0,00
Impuestos

€27,75
Total

€159,92 EUR
Lo que no entiendo son los 27,75🤷‍♂️.
Solo puedo decir de momento que la obra es muy bonita.
Espero que así sea.
Ya os contaré y os daré todos los detalles del pedido cuando lo reciba.
Graciassss a todos por las reseñas, la verdad que estoy un poco acojonada porque lo compre y después vi las reseñas.
🙄🙄🙄

We ordered a painting - quick delivery from Italy to UK but it did not looks as great as on the picture.

We also had a baby so took us quite a while to reach out but they were still offering a free exchange after quite a while. The painting we have exchanged is amazing, we love how it looks.

Was painful to return from UK to Italy due to customs - make sure to use UPS as they offer exchange back to the continent.

Special thanks to Martina, Viola and Asia.

Achtung!
Falsche Waren geliefert, total falsche Farben und weigern sich zur Erstattung / Ersatz!

Verweigern gesetzliche Gewährleistung nach 27 Emails mit dem „Kundendienst“.

Bestellwert war über 500€!

Auf keinen Fall hier bestellen.

catastrophique ! ne comptez pas retourner un tableau qui ne vous convient pas ou qui est abîmé, rien ne se passera comme convenu sur leur site et vous ne retrouverez pas votre argent.

Please do not order from this company buy locally they take your money and you receive nothing but advice to wait longer and be patient paid £200 on 2nd Aug and I have received nothing and they've been paid so they do not care nor resond to queries. Their tracking numbers do not work on dpd I fear ive been scammed. They have a massive pr campaign running in UK do not fall for it.

This company is an absolute disgrace. Please avoid. They have the prints I returned and my money and are refusing to give me a refund without a picture of me holding the prints....

Très déçu du résultat, produit pas a la hauteur du prix relativement élevé, une qualite d'image qui laisse franchement à désirer malgré l'option 3d qui présente des reliefs grossiers et des couleurs différentes de la couleur de fond. J'avais selectionné une quinzaine de tableaux, heureusement que je n'en ai commandé qu'un seul pour essayer... de plus inatteignabes et ne répondent pas aux emails... A éviter.

The customer service was excellent. They were always quick to respond and helpful. We wanted the painting sent to Jersey and they helped us with the shipping costs via email. They also urged the courier when the painting was delayed in transit.
The painting is good quality and we are pleased with the final product.

The customer service was excellent. They helped us with the shipping to Jersey and kept in constant contact throughout the transit. They even helped when the delivery was running late(not due to them). The quality of the product is excellent and we are really pleased with the final product.

Very slow customer service. They do not answer requests but just with one liners. they turn every situation on their favour. It is not conincidence that they are so poorly reviewed. The quality of the painting was not good. Similar experience with other users.

Samstags ein Bild bestellt.
Anschließend bemerkt, dass falsch bestellt war.
Änderung oder Storno nicht möglich. Sofort Lieferant angeschrieben mit Bitte um Änderung der Bestellung.
Montags Antwort bekommen, dass Änderung nicht mehr möglich ist da das Bild bereits produziert wurde.
Nach Lieferung wurde ein Umtausch abgelehnt, da das Bild zusätzlich gerahmt ist.
Kein Entgegenkommen des Lieferanten erkennbar.

Mi experiencia con Neibac ha sido pésima. Por más de 200 € esperaba un cuadro de una calidad acorde al precio, pero lo recibido es, en mi opinión, simplemente una lámina impresa de muy baja calidad.

Antes de que me enviaran el pedido solicité expresamente su cancelación, pero no aceptaron cancelarlo. Una vez recibido, solicité la devolución porque el producto no era lo que esperaba y, desde entonces, todo han sido vueltas y excusas para no aceptar la devolución. Se escudan en que, al llevar marco, se considera un producto personalizado y no admiten devoluciones.

Me parece especialmente frustrante que no faciliten la cancelación antes del envío y que, una vez recibido un producto cuya calidad considero muy inferior a lo que corresponde a su precio, tampoco den una solución satisfactoria.

Más de 200 € por una lámina impresa de esta calidad me parece un precio totalmente desproporcionado.

Nunca volvería a comprar en esta web ni se la recomendaría a nadie. Pésima relación calidad-precio y una atención al cliente decepcionante.

Tres decevant pour le prix ne vous faites avoir et surtout ne demandez pas les retouches c’est du barboullage j aurais pu faire mieux et le fait que cela soit considéré comme “personnalisé” vous empêche de demander le remboursement
Je precise qu en tant que profane je n’ai pas donné d’instructions particulières hormis le fait d’accepter le rajout peinture pour donner du relief et je faisais confiance a des professionnels pour que cela soit réalisé de maniere qualitative je souhaite donc alerter sur le fait que malheureusement les photos ne rendent pas sur un ecran je persiste et signe mon avis initial et je deconseille cet achat (je passe par trustpilot que j aurais du consulter car il n est pas possible de mettre des commentaires sur instagram! )

Metto una stella perchè zero non è possibile. La mia pessima esperienza mi fa concludere che questa ditta non ha il minimo rispetto per il cliente. Basti dire che dopo un mese che il mio ordine non veniva consegnato mi hanno detto di andare a ritirarmelo dal corriere (dopo un mese e dopo che avevo pagato la spedizione). State alla larga da questa gente. Ricordo alla ditta mittente che è responsabile di contattare il corriere e non deve farlo il cliente. Poi per le solite risposte che danno: scrivere o telefonare non serve a niente, vista la vostra inefficienza.

Service client décevant.
Après une commande de 1300€ ( 2 triptyques) et une réception avec un cadre doré ( option en plus coûteuse ) endommagé par manque de protection sur un angle,on me propose 45€ d’indemnisation ou de renvoyer le tableau déjà offert. J’avais pourtant pri l’option « garantie livraison » en plus.
Manque de souplesse, de professionnalisme dans les réponses et au final d’arrangement malgré cette grosse commande! Le commentaire ne sera pas une surprise car déjà prévenu qu’il ne serait pas positif et que nous ne recommanderons plus sur ce site!

I am sharing my experience with NEIBAC so that other consumers can make an informed decision.

I ordered “The point where the silence begins” (75 x 150 cm) with a wooden frame. What I received differed materially from the website presentation, and I was also disappointed with the quality and appearance of the printed canvas.

The neutral beige/cream background shown online appeared prominently pink/salmon on the delivered artwork; the blue/turquoise foliage was considerably more saturated; the floral details differed; and the white border and wooden frame also appeared noticeably different from the website images.

Importantly, this was not simply a matter of my subjective colour perception. After I sent photographs and explained the discrepancies, NEIBAC checked its own print file and acknowledged a colour reproduction issue, stating that the right side appeared darker. It proposed collecting the artwork and reprinting it using a different method “that will not alter the colors at all”, adding that it wanted me to receive the correct colours “just as they appear on the site”.

Given the extent of the discrepancies and my concerns about the canvas quality, I declined another print and repeatedly requested a return and refund.

Only after several days of correspondence was I told for the first time:

“We cannot process a return because it is a framed painting.”

I find that position difficult to reconcile with what preceded it. The frame was part of my order from the outset. I did not provide bespoke dimensions, choose a unique colour, request an inscription or provide any individual specifications. I selected the size and framed configuration from NEIBAC’s predetermined options.

Moreover, NEIBAC had itself proposed collecting the artwork and reprinting the canvas because of the colour problem. Under that proposed solution, the incorrect canvas would necessarily have been replaced. This makes it difficult for me to understand why the existing frame should subsequently prevent the return of the entire product. Nor is it clear to me why selecting a frame from standard options should make it “personalised”. In my view, a standard-size frame containing an incorrect print does not appear inherently specific to one customer and could potentially be reused for another artwork of the same dimensions.

There was also a separate shipping issue. €70 for “Express Shipping (3-4 Days)” was the only delivery option presented to me for Greece, despite the website advertising “Free shipping on all orders throughout Europe.” The shipment was recorded as dispatched on 5 August and delivered on 12 August. When I questioned the charge, NEIBAC explained that a different courier was required for Greece.

Charging €70 for “Express Shipping (3-4 Days)” creates a reasonable expectation of a premium express service. Paying such a substantial shipping fee only to receive the order seven days after dispatch was, in my experience, unacceptable — particularly when NEIBAC simultaneously advertised “Free shipping on all orders throughout Europe.”

Overall, I found NEIBAC’s handling of the transaction and complaint inconsistent and lacking in transparency: an artwork materially different from its online presentation; concerns about canvas quality; NEIBAC’s own written acknowledgement of a colour reproduction issue; followed by refusal of a return because the artwork was framed, even though the frame had been part of the order from the beginning.

Based on my experience, I would advise others not to purchase from NEIBAC. I certainly would not purchase from this company again. I wish I could post pictures of the product I received...

I had a great experience. I needed a large canvas in a short period of time. The communication with the company was fast and effective. They made everything possible for me to get the print very fast. The quality is good, the frame as well. I regret not having added the hand painting on top, but next time.

Ho contattato direttamente l'azienda per farmi consigliare prima di effettuare l'ordine. Ho trovato competenza, gentilezza ed efficienza, ci siamo confrontate su cosa sarebbe stato bene nella stanza e ho trovato massima disponibilità e pazienza. Oggi è arrivato il quadro, a cui sono state fatte delle personalizzazioni a mano e lo trovo veramente bello e perfetto per le mie esigenze. Ottima qualità, rapidissimi nella preparazione e spedizione velocissima nonostante sia agosto... grazie!