Japanese Taste Recenzje 

Alt for lang leveringstid og så med et momsgebyr oveni, der gjorde prisen alt for høj.

Not fulled order after 2 weeks. Outside shipping time and no real person to interact with. I would stay away.

You'll pay a bit more than at a competitor's store but in my experience what you get in return is reliability.

4/5 because it's reliable and fast deliveries to Sweden from Japan, not quite full score due to the high prices.

Did not order anything but they do not respect the choice of unsubscribing from their mailing list..... They keep on sending emails every days... Tiring they are

Do not order!!!

Very long story short: They didn't provide correct customs info, the package was returned to them, and they KEPT MY MONEY. After trying to resolve this with them over email for several weeks, I opened a chargeback with my credit card. They claimed they sent a new package to the credit card, and won the chargeback because they provided a tracking number. A month later, I got a package missing several items and everything else was damaged and/or expired. When I contacted them, they said they "might" be able to give me CREDIT (not a refund) and demanded extensive photos. I contacted FedEx and discovered they used my photos to get a refund on the package!!! So they got paid twice, from me AND money from FedEx for stuff they never sent or was garbage!!!

Complete scam site!!!! Avoid at all costs!!!!

You pay around €15 for shipping, and then, after delivery, FedEx sends you another bill of €20+ for customs/tax fees.

The worst part? There is no clear warning about these additional costs on the Japanese Taste website before you order. So the actual price of your order is significantly higher than what you expect.

This feels extremely misleading and makes the whole shopping experience unacceptable. I would strongly recommend NOT ordering from Japanese Taste unless you are prepared for unexpected extra FedEx charges.

Ich habe eine Butterdose und Buttermesser bestellt. Mir war zwar nicht klar, dass die Ware aus Japan geliefert wird, aber die Ware kam an und ich bin sehr happy mit der Qualität. Kann mich also nicht der bisherigen Bewertungen anschliessen.

I am so confused by all the negative reviews. I was almost too scared to order because of them. I ordered from
Switzerland on Tuesday evening (July 28) and my order just arrived (July 31). Order value including shipping was ~ 50 CHF, so no duty or taxes, no additional costs. Delivery through DHL. These products are so great and I can’t get them anywhere else (e.g Kewpie light mayo). So happy I ignored the negative reviews and will order again.

Ordered £67 worth of products, including £10 delivery charge. Waited for 2 weeks for delivery, only to be told by UPS to pay an additional £19 customs fee before they release the parcel, because it was sent to the UK via the USA. Why?
I re-read their T&C’s and they are very brief on potential customs charges. They certainly don’t mention them during the check out.
Never again.

Was initially concerned because of the reviews, but shipping was quick. Ordered 7/5/26, items arrived in 12 days to eastern Canada, with most of the time being spent on processing. Did have to pay duties, but that is expected from all international shipments, even when there is free shipping (not sure if other reviewers have never ordered internationally or what). Prices were not too far off from what I would pay in Japan.

I have to be honest, only after I made the order and did not hear for about a week anything, I read trust pilot reviews and I became very sceptical and sort of regretted for making the other. But! Week after making the order I received notification about postage and tracking. I was able to follow journey of my parcel which I received today! I did not have any issue with the customs fee and everything I ordered arrived well packed and in good condition. From the day of ordering untill I received it, it took just over two weeks and considering it came from Japan I think it is quite satisfactory.
I will order again from Japanese taste!

JapaneseTaste tried to charge me 3x more than what I originally paid, just to get my packaged food order through customs. I refused, so they said it's in their terms and conditions and I wouldn't receive my order, or get a refund.
I successfully claimed a charge-back with my bank. *The more people that do credit card charge-backs if they've been scammed by this company, the less they'll be able to continue doing this. Even a 1% chargeback will cause issues with their bank or payment processor.

Order took nearly a month to arrive--2 weeks + longer than it was estimated at checkout. Bad taste with the experience, had it returned immediately by the courier, and notified them.

That was already three weeks ago; still no response or refund.

This is below industry standard.

This company is a scam outfit! I ordered 2 products a month ago and still do not have them! The worst part part is they will not respond to your emails! I want a full refund and they completely ignore you! What a disgrace to the Japanese culture! This will not end the way they think!!

Ich habe bei JapaneseTaste bestellt und ein Produkt nie erhalten. Statt einer Lösung zu bieten, verlangten sie ein Foto der Verpackung – die ich natürlich schon entsorgt hatte. Trotz mehrfacher E-Mails und Anrufe: Keine Rückerstattung, keine Nachlieferung, nur Ausreden.
Das ist kein Kundenservice, das ist Abzocke. Ich fühle mich betrogen und warne jeden davor, hier zu bestellen. Null Sterne, null Empfehlung!

My goods arrived, well packaged but a bottle of oyster sauce ($31.92) was leaking through the packaging, my emails with photos are still not being answered. All I want is a replacement bottle but can’t even get a return email. Extremely poor customer service.

I ordered a few unprocess food to be import from Japan. The total value of goods is less than 135 GBP. This site use UPS, and when the shipment arrived I was charged 51 GBP more from UPS. There are no import tax charge on this as UPS specifically stated so, but all other charges applied. UPS included all value of things, Goods, Shipment Fee, Insurance to calculated the goods value. The website doesn't provide any choice of carrier when order the goods, and also does not cover any thing and leave everything for the customer to pay for it when product arrived. Beware every one. Bad experience.

I ordered a set of four cups, which were 50% more expensive than their stated price due to taxes and import duties. One arrived broken but they refused to replace it and insisted on refunding ONLY the price of the cup. They said I could just reorder it but of course then I'd be out the taxes and import duties again. I reported them to my credit card company.

Honestly, it’s very quick and prompt. I paid 4 euro extra to get priority shipping and my order came from Japan to Sweden in 4 days. They sent emails for updates of every single step. Those who got bad experience need to consider about outside factors such as customs of your countries and the bad delivery service of your couriers there. This company is totally legit and doing prompt business.

No stars. Should have checked reviews first. Bad service. I ordered before April 25th. It says on their website that they will ship out orders before that date. They tell me my order will be shipped out after May 7th. They also don’t pay for customs.