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KilgourMD Recenzje 

641
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I used the product for 3 months and it appears to may be working. But I just can’t afford it so I notified them I was canceling my subscription. They responded immediately and were VERY nice and helpf... Zobacz więcej

Oceniono na 5 z 5

I have been using the serum products for 2 months now and I'm happy to say that my scalp and hair has definitely seen improvement. It has more bounce and looks healthier for certain. I am hopeful th... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

You responded within 24 hours with understanding and did not try to sell me anything. This is great customer service. The product has been easy to use and I had noticeable results within a month. I've... Zobacz więcej

Oceniono na 1 z 5

I'm extremely frustrated with this company. I've requested repeatedly they cancel my subscription which they say they don't show any that are active. Then I get another charge on my credit card. I ha... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami do włosów
  2. Kosmetyki
  3. Drogeria
  4. Producent kosmetyków
  5. Sklep z kosmetykami

Napisane przez firmę

KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

641 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(641)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 623

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great response time!

You responded within 24 hours with understanding and did not try to sell me anything. This is great customer service. The product has been easy to use and I had noticeable results within a month. I've recommended you several times!

2 września 2026
Oceniono na 5 z 5

Product shipment

I emailed my problem to the company. The response was quick and very helpful. The company appears to be very attentive to their customers needs .

1 września 2026
Opinia niezależna
Oceniono na 5 z 5

I used the product for 3 months. Great Customer Service

I used the product for 3 months and it appears to may be working. But I just can’t afford it so I notified them I was canceling my subscription. They responded immediately and were VERY nice and helpful. I really appreciated their great response. Good Company!! Will use again when I have funds!

26 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Good customer service

The shampoo yellowed my silver after a couple weeks of use. Though the written return policy for the shampoo/conditioner is no refunds, I emailed and asked for a refund and they did quickly refund my purchase.

1 września 2026
Opinia niezależna
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you for sharing your experience. We’re sorry to hear you noticed yellowing in your silver hair while using the shampoo. This is unusual, as there isn’t anything in our shampoo that we would expect to cause yellowing or discoloration. If you’re using any other hair or scalp products containing Vitamin C, it may be worth checking those, as Vitamin C can sometimes cause a yellow or warm tint when it comes into contact with silver, white, or very light hair. We’re glad our Customer Experience team was able to respond quickly and take care of your refund, and we appreciate you bringing this to our attention.

Oceniono na 5 z 5

The serums are working!

I have been using the serum products for 2 months now and I'm happy to say that my scalp and hair has definitely seen improvement. It has more bounce and looks healthier for certain. I am hopeful that I will grow new hair resulting in more volume; it appears that I will based on this early review. I held off on buying for months because I was afraid of the product being a scam and then having difficulty to get out of autopay. I'm so glad I took a chance.

2 września 2026
Opinia niezależna
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you so much for sharing this! We’re thrilled to hear that after two months you’re already noticing healthier-looking hair, more bounce, and improvement in your scalp. Hair growth takes time, so these early changes are encouraging, and consistency is key as you continue toward the 90–120 day mark and beyond. We also really appreciate that you took a chance on KilgourMD despite your initial hesitation, and we’re so glad your experience has given you confidence in both our products and our company!

Oceniono na 5 z 5

Incredible team at Kilgour!

Incredible team at Kilgour! Not only did they answer my email promptly, but were so professional, nowadays is hard to find authentic customer service, everything is a hassle. But I am so so happy, it makes me trust this company and their products even more. Thank you so much:)

31 sierpnia 2026
Opinia niezależna
Logo KilgourMD

Odpowiedź od KilgourMD

Hi Isad, thank you so much for these kind words! We love to hear our customer service team could help promptly and make you feel confident in choosing Kilgour. We truly appreciate you taking the time to share this, and we're grateful to have you as part of our community. Thank you again!

Oceniono na 5 z 5

Email to Cust Srv

Sent email to Cust Srv & Christine quickly responded! It was not an automated response, but an actual person (I think) that replied and very professional and personable. What difference that little step of human interaction made! The shampoo is excellent and I wished to express my thoughts and appreciation to them. And once again, tremendous appreciation to Team Kilgour MS, for service.

31 sierpnia 2026
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you so much for sharing this! Christine is absolutely a real member of our Customer Experience team, and we’re so glad her quick, personal response made a difference. It’s also wonderful to hear how much you’re enjoying the shampoo. We’ll be sure to pass your kind words along to Christine and the rest of the team!

Oceniono na 3 z 5

It was hard to unsubscribe then you…

It was hard to unsubscribe then you have to watch a video where they offer you more of a discount, I get it they don’t want to lose money, but I was very frustrated with the process,it’s very expensive,, who ever was contacting me was very nice. But frustrating.

29 sierpnia 2026
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you for sharing this feedback. We’re sorry the cancellation process felt more complicated and frustrating than it should have. While we may offer options to save or adjust a subscription during the cancellation process, we understand that when you’ve decided to cancel, you want the process to be straightforward. We’re glad our team was kind and helpful when you reached out, and we appreciate your candid feedback about both the cancellation experience and the cost.

Oceniono na 3 z 5

I was using your serum since April…

I was using your serum since April consistent and had no luck with my thin hair. When I noted it your staff they offered no advice and just canceled my order. It seemed they didn’t care or offer any assistance.

29 sierpnia 2026
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you for sharing this. We’re sorry to hear you didn’t see the results you were hoping for after consistently using the serum since April, and we appreciate the feedback about your experience with our team. While we’re always happy to provide guidance on our products and how to use them, our Customer Experience team cannot provide medical consultations or diagnose the underlying cause of hair thinning. If you’re looking for a diagnosis or individualized medical guidance, we recommend speaking with a dermatologist who can evaluate your specific situation. We appreciate you giving KilgourMD a try.

Oceniono na 5 z 5

Fantastic customer support

The product did not really work for me but the customer service was fantastic!! I heard back from them immediately, they responded to my request without trying to talk me into staying (which I really appreciate) and I would recommend this product just because of Kilgour’s genuine response of wanting what is best for their customers - thank you!

25 sierpnia 2026
Logo KilgourMD

Odpowiedź od KilgourMD

Thank you so much for sharing this. While we’re sorry the product wasn’t the right fit for you, we’re glad our Customer Experience team responded quickly, respected your decision, and made the process easy. Wanting what’s best for our customers is incredibly important to us, so your kind words about the way our team handled your request mean a lot. Thank you for giving KilgourMD a try!

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