I'm extremely frustrated with this co.
I'm extremely frustrated with this company. I've requested repeatedly they cancel my subscription which they say they don't show any that are active. Then I get another charge on my credit card. I have given them the only two emails I have and they ask if I have another one it could be on.
Be extremely careful when purchasing product from this company that you don't sign up for a subscription by mistake, as I did because they will not cancel it!
Odpowiedź od KilgourMD
We’re sorry for the frustration and can understand why receiving another charge after trying to cancel would be concerning. If our team hasn’t been able to locate an active subscription under either of the email addresses you provided, is it possible the order was placed under a different name? If you have an order number from any of your previous shipments, that would also help us locate the account and subscription. Please reach back out to our Customer Experience team with either of those details and we’ll be happy to help get to the bottom of this.