Whahiul the engineer that came out today was very pleasant, calm, polite & helpful manner. He explained what he was doing, did all the checks: checked the boiler, changed the meter to 2nd gen, got boi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Carlos arrived exactly on time to install my new meter, about which I had mixed feelings. He explained clearly why my old system wasn't working anymore and provided a power bank for me to use whilst e... Zobacz więcej
I would like to say a heartfelt thank you to Diya from Fuse Energy for her outstanding help in resolving my billing calculation issue. Diya was incredibly patient, kind, professional, and un... Zobacz więcej
My Fuse engineer Mark Smith messaged me with his eta, very helpful. He was here to replace both my smart meters with updated versions. He was very thorough with safety tests and explained what he was... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Save with the cheapest fixed tariffs amongst legacy suppliers in the UK. See your daily bills, real-time consumption of your home, and where you get your renewable energy from. And more!
Dane kontaktowe
One Bank Street, E14 4SG, London, Zjednoczone Królestwo
- support@fuseenergy.com
- fuseenergy.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 77% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
WONT PAY MUCH MORE!!!
They are really good and the cheapest in my area. I have just scheduled my tariff change with their AI assistant ( consider it all that’s going on in the world with oil and gas I won’t pay much more for the next 24 months! ) and I have to say it was very helpful and had all the answers to what I’ve asked. Strange new world we live in.
Also their app is very good. I’m not a tech guy.
TRULY RECOMMEND THEM. 👍👌
I was trying to switch it to Fuse
I was trying to switch it to Fuse, and being charge me 400 pounds upfront, I asked the chat online, most of the agent told it cannot be waived, I wonder why I need to pay 400 pounds upfront?? is this the way Fuse treats potential new customers?
Fuse is a new company setup not long ago, I am afraid if I pay then they suddenly wind down, what should I do?
Very quick customer support
I had an issue with my smart meter, and I was connected with Ram for support very quickly, who was able to offer a solution all before I’d finished putting my kids to bed!
Abdul gets a 5 star review for handling…
Abdul gets a 5 star review for handling my Smart meter problem in a fast and professional manner.
David the meter Engineer also gets 5 stars for knowing what was needed to get a smart connection with my gas supply.
Well done Fuse Energy from customer Brian Milne.
They have been very helpful from…
They have been very helpful from start,to finish, would recommend.
Fantastic to get through to an agent at…
Fantastic to get through to an agent at 18:30 on a Sunday evening, also to have Mohammed who accommodated my request to manually enter the meter readings as I was unable to submit photos.
So far so good Customer service looking good!
I had an issue with electricity not…
I had an issue with electricity not working and they sent an engineer out same day and sorted it.
Mohammed resolved my query quickly and…
Mohammed resolved my query quickly and has been quite helpful. Thank You Mohammed and the team who are always very helpful.
Friendly customer support
Friendly customer support from your agent Ram.
We received incredibly clear and prompt…
We received incredibly clear and prompt responses from Zaid Kasaji, with our problem being handled immediately. They have also said they will keep in touch to let us know when the updates required from our account have been completed, which is something we have struggled with when using previous suppliers
Mohammed was most helpful
Mohammed was most helpful. He understood what I needed, dealt with it promptly & professionally, and enabled me to get on with my day.
FUSE EV Charger Installation
The installation of Easee One EV charger by Fuse Energy was very efficient and seamless handling of the process by Granit and installed with minimum fuss by Saaim.
Just swopping and everything going…
Just swopping and everything going smoothly. Customer service fine so far.
Mohammed provided great speedy customer…
Mohammed provided great speedy customer service.
Yash was incredibly helpful and…
Yash was incredibly helpful and understanding, I have learning difficulties and he was so patient, I really appreciated it and would use them again
Pravina was very efficient and helpful.
Pravina was very efficient and helpful.
Also, thank you to Fuse for your great service.
They’ve been great at getting our new…
They’ve been great at getting our new smart metres fitted. Thanks to Abdul and the rest of the team for your help
Great service.
Great service.
Marc F replaced my faulty smart meters with no hassle.
Everything is now working as it should.
Thank-you.
Wonderful customer service!
Ashar was super helpful addressing our issue where we had no gas supply. We are very grateful!
Jack at Fuse Energy
Jack at Fuse Energy was excellent at sorting out my queries!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.