This company should be shut down!!!! They are a complete scam outfit!!! Why Paypal deal with them amazes me. I thought I put two of these 'AC' in my basket, after being hit with their very misleading advert on facebook, this was during the middle of a heatwave. Then went to look at reviews, saw how bad they were, so there was no way I was going ahead with a purchase.
I was then notified by email, my purchase had gone through £241.96 taken from my account, and I should expect delivery in 3 or 4 days. Within 29 minutes of me thinking I had put the items in my basket (accidentally used one touch paypal checkout) I notified them to cancel the order as it was made in error. From this point on any communication with Epicooler I was lied to. They stated they could not cancel the order as it had already been dispatched!!! Within 29 minutes! Lie! The next day I received an email trying to con more money out of me, stated it was my last chance to increase my order before they seal the box and ship it!!! Proving they lied about it being shipped already and that they couldn't cancel and refund! Again, I asked them to cancel the order and refund. This was ignored.
At this point I thought I would wait the 3-4 days and return for a refund 4 weeks later still nothing. I opened a dispute with paypal, providing proof of the requests to cancel and their numerous lies, I also stated that I never received the item. Low and behold within an hour I received an email asking me to confirm my address so they could deliver the 'AC units'. Again I refused to confirm the address and asked them to cancel the order and refund. This was ignored.
I received an update from paypal stating the item was on the way with the tracking number.
2 days later what can only be described a cheap chinese shit! Two extremely poor excuses for AC cooler/heaters turned up. My god they are so bad! I honestly cannot believe how bad they are! Each unit weighed 2kg cheap thin plastic casing they are literally pathetic!! The photos display cool air flowing from the unit! Complete lies! You'd get more cool air opening your fridge! Honestly pathetic
I sent them back making sure they were tracked and signed for at the other end when received.
I sent an email requesting my refund 3 days after they received them. Their reply was that because I was outside their 30 day return window, they were refusing to give my money back!!! This has to be one of the worst companies I have even had the misfortune of dealing with!
Paypal obviously settled the case in my favour and today I finally have my money back. This all starting on the 24th June its now 4th September.
Please steer well clear of Epicooler they are scam artists and should be closed down