Great place.. Until you want to ask them anything!

I've sent 4 emails over the past two weeks with a simple question about return costs, because it's nowhere to be found on their website.

They aren't answering. I keep receiving emails asking how my experience with their customer service was, but there is none!

Then I tried calling them. The first three times they hung up right away,

Then I was actually (number 1) in their waiting queue, and after 10 minutes in the queue they just hung up again.

I called back, and was number 5 in the queue.
I wonder if I ever receive an answer regarding the return costs, until then, no way I will ship their item back or pay for it (I luckily chose an afterpay method so I have not paid for this item yet).

If you value customer service, don't buy here as there is none. transparency is also not to be found. What a joke.

Edit;
Finally managed to get in touch with the customer service and got the help I needed from a sweet lady, then I received a call from Emil to follow up on my review.
I guess I've just been unlucky with my experience, they claim they answers my emails but I haven't received anything besides from their auto-replies - not in my spam either.
Thanks for following up on the case.