I experienced an issue with updating a game with Ubisoft Connect, for which I logged a ticket with Tech Support. They couldn't help and asked me to log my issue on their Discord channel.

After fulfilling their trouble-shooting steps, they "locked" my thread so I can't follow-up or ask any more questions, citing "the issue is still under active investigation." No response for a few weeks now, and I've essentially lost my money I paid for this game. I'm less confident now of purchasing future games from Ubisoft. Shame, their games are good, but their Tech Support processes aren't!