I had a very disappointing experience with Viagogo. I paid €600 for tickets to The Weeknd concert in Warsaw. At the stadium we were refused entry.

I contacted Viagogo immediately by phone and email while we were still outside the stadium and the concert was ongoing. Instead of resolving the issue or providing replacement tickets, customer support refused to help.

Despite having evidence of the failed ticket access and refusal of entry, I have still not received a refund.

For a company that advertises a guarantee that tickets will be valid for entry, this experience has been extremely disappointing. I would not use Viagogo again.