I was a customer for over a decade. In st Catharine’s I had no issues but moving to Welland the speed got slower and after a few outages that took days to sort, and always would up being an issue on Bells end, I made a switch. Up until then, I was reasonably happy.

Following the switch I was promised a shipping label to return their modem. It never came, instead I received a letter threatening to take me to collections for the value of the modem. I contacted customer service and found they had mistakenly changed my email address and sent the label to some unknown email. Shipped the modem and then received an email (to my correct email address) saying I owed them 29 dollars for not shipping their modem fast enough. In the end I managed to get the charge dropped, but a threatening letter and email because of a mistake on their end following outages due to issues on their end leaves a bad taste in my mouth. Wouldn’t do business with them again.