A stressful and unacceptable booking experience

eDreams made serious mistakes with my return flight booking and failed to resolve them despite repeated contact.

My itinerary was changed, one of the connections became invalid, and I then received messages claiming that my name needed to be corrected even though my name was never the problem. Different agents gave me vague and inconsistent answers, while repeatedly asking me to wait another 24–48 or 48–72 hours.

My departure date was getting closer, but eDreams still could not provide a clear, complete, confirmed itinerary. I had to contact the airline myself to find out which flights were actually confirmed. Meanwhile, eDreams continued to delay instead of giving me a practical solution.

This situation caused enormous stress because I was abroad, had limited funds, and needed certainty that I could get home. A travel company should not leave a customer in this position because of its own booking errors.

I strongly criticize eDreams for poor communication, repeated delays, confusing information, and failing to take responsibility for fixing the mistakes quickly. I would not trust them with an important international booking again.