I have been a paying customer on a personal account for the past few months, relying on this platform for precise, high-level work. Regrettably, recent updates have drastically reduced the quality of high-level thinking which I require.

Lower-tier models frequently make errors and prove inadequate for precise work, so I am forced to depend on the advanced model. However, its reasoning depth and intelligence have fallen sharply, making complex, detailed tasks far harder than before.

Furthermore, the usage limits are now frustratingly restrictive. My weekly allowance restarted at 6:00 am today. I started working on an ongoing project using files that were already uploaded and reviewed previously. After just six hours of work—despite minimal usage prior to this—I have already used up 10% of my entire weekly allowance, leaving me with 90% remaining. Consuming a tenth of an entire weekly quota in just six hours of active use is far too high. I am fully aware that usage limits are based on the volume of data processed rather than time spent, but as I closely monitor my metrics, I have distinctly noticed this negative shift.

To make matters worse, I submitted an official complaint on 03 June 2026 related to loss of data. It has now been over a month and a half, and I still have not received a reply—not even a basic message saying, "We are sorry for the inconvenience, but we cannot help." This is completely insane. I am paying £18 every month for this service and would expect at least a tiny fraction of real, non-AI customer support.

This is a tremendous shame and completely unacceptable for a paid service. Given the decline in reasoning quality, the appalling customer care, and the severe usage caps, I am now definitely looking to switch to a different service provider.