Refund scammers
My booking was cancelled on the 4th June due to flight cancellations. Gotogate had told us that we would receive my money back within 15 working days. It has almost been 2 months and i have had no update on the refund process. They have been unwilling and rude whilst i have continuously asked them when i would receive my money back and have refused to give me a date and time. I have several emails proving that they are nothing but liars. Do not book through them or Booking.com since they are in partnership with each other. They will not give your money back.
Reply from Gotogate
Hello MO MEMES,
Thank you for your feedback. Please allow us to make a small clarification.
The changes in your itinerary are the result of schedule changes performed by the airline company. Due to various reasons, sometimes the airlines are forced to change the departure/arrival time and as an agency, we are in the unhappy position to inform our customers about these changes. When the changes are substantial, the customers may request a full refund, depending on the airline and agency terms.
We appreciate your understanding.
Best Regards,
Gotogate.com