Disappointed with the ap as it's not…
Disappointed with the ap as it's not working to it's full potential but spoke to Mark, a real person, who guided me through my questions and helped me with great patience and professionalism
Reply from GB Bank
Hi Judith
Thank you for taking the time to share your feedback.
We’re sorry to hear you were disappointed with the app and that it wasn’t working to its full potential for you. We understand how frustrating that must have been.
We’re really pleased, however, that Mark was able to speak with you directly and guide you through your questions with patience and professionalism and we trust the app is now working to it's full potential.
We really appreciate you taking the time to share your experience and we will ensure we will investigate the issue you raised regarding the app.
Kind regards
The GB Bank Savings Team