I was having problems trying to log into my GB Bank account. I contacted GB Bank and spoke to Claire who was able to pinpoint where I was going wrong. Within a few seconds following Claire's advice,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to open the account and offering a good rate on a Fixed Bond. Rang to make an enquiry and could not believe I was through in moments - no piped music for minutes on end. The staff member who answ... See more
Company replied
Good competitive interest rates. Very accessible by phone and answer without delay. Speak to a real person. Staff all speak English and so no issues in communication. All staff always very helpfu... See more
Company replied
I have never used GB Bank before but from start to finish the whole process of opening a Fixed Rate Bond was seamless. Mark dealt with us when we first opened the account and also dealt with any queri... See more
Company replied
Company details
Written by the company
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Contact info
United Kingdom
- gbbank.co.uk
4.7
Excellent
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent customer service from start…
Excellent customer service from start to finish!
Supberb, many thanks.
22 July 2026
Unprompted review
Very efficient customer service and fund transfer
Very efficient customer service. A quick response time via telephone contact. Extremely efficient faster payment transfers. Received my funds in a matter of minutes. I would normally expect transfers to complete at the end of the next working day when dealing with other financial institutions
22 July 2026
Unprompted review
Reply from GB Bank
Hi Paul
Thank you for your great 5-star review!
We are delighted to hear that you found both our customer service and payment processes extremely efficient.
Providing prompt support when our customers need it is incredibly important to us so it's great to hear you received a quick response when contacting our Customer Service team.
Thank you for your feedback about your faster payment transfer, it's great to hear that our service exceeded your expectations.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Prompt customer service
The bank representative was knowlegable, couteous and polite.
21 July 2026
Unprompted review
Reply from GB Bank
Hi Nick
We are delighted to hear you found our Customer Service team, knowledgeable, courteous and polite.
Thank you for taking the time to share your experience and leave your review, we really appreciate it.
Kind regards
The GB Bank Savings Team
Excellent Customer Service
This review is especially in relation to the excellent help I received from Claire, who quickly responded to my telephone call to GB Bank today and resolved my small issue quickly and painlessly. I thank Claire for her invaluable assistance, and am also grateful to GB Bank for not having put my call on hold, or have me converse with an AI chat bot at any time.
21 July 2026
Unprompted review
Reply from GB Bank
Hi Claire
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Claire was able to assist you quickly and resolve your issue smoothly. Providing friendly, efficient, and personal service is something we take great pride in at GB Bank, so it's especially rewarding to know that your experience reflected this.
We are also really pleased that you appreciated being able to speak directly with a member of our team without lengthy hold times or automated chatbots. We believe that great customer service starts with real conversations and genuine support when needed.
We will ensure your kind feedback is passed on to Claire, who will be thrilled to know she made such a positive impression.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Helpful staff and minimum wait time
I was given clear advice about maturity options for fixed rate bond and how to go about it
20 July 2026
Unprompted review
Reply from GB Bank
Hi Helen
Thank you for your great 5-star review!
We are delighted to hear our Customer Service team were helpful with your fixed rate bond maturity options.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Very helpful and patient customer care…
Very helpful and patient customer care !
Plus great rates too
20 July 2026
Unprompted review
Reply from GB Bank
Hi Jill
Thank you for your great 5-star review!
We are delighted to hear that our Customer Service team have been very helpful and patient. It's good to know you think our interest rates are great too!
Thank you for taking the time to share your experience, we really appreciate it!
Kind regards
The GB Bank Savings Team
Good customer service
Essy to set up account.
Prompt and successful response to enquiry
17 July 2026
Unprompted review
Reply from GB Bank
Hi Busybee
Thank you for your great 5-star review!
We are delighted to hear that you found setting up your account easy and that your enquiry was dealt with promptly and successfully.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
EXCELLENT SUPPORT FROM AN AGENT (I AM…
EXCELLENT SUPPORT FROM AN AGENT (I AM UNABLE TO GIVE HIS NAME , BUT IT WILL BE IN YOUR RECORDS, GAVE US ITEM BY ITEM SUPPORT TO HELP US TO RESOLVE OUR PROBLEM. MANY THANKS TO HIM FOR GREAT ASSISTANCE. AS FOR THE GB BANK, YES I WOULD RECOMMEND IT. A GOOD CHOICE.
15 July 2026
Unprompted review
Reply from GB Bank
Hi
Thank you for your fantastic 5-star review!
We are delighted to hear that the support your received from our Customer Service team was excellent and your felt like you had great assistance.
We are thrilled to hear that you would recommend GB Bank and you feel like we are a good choice for your Savings.
Thank you so much for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Concise and professional.
16 July 2026
Unprompted review
Reply from GB Bank
Hi Thomas
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience and that it was concise and professional.
Kind regards
The GB Bank Savings Team
Excellence Customer Service
I had a great experience with Abbie. She was friendly, professional, and took the time to understand my situation. She explained everything clearly, answered all of my questions patiently, and made the whole process smooth and stress-free. Her excellent customer service, knowledge, and willingness to help were truly appreciated. Thank you, Abbie, for providing such outstanding support!
16 July 2026
Unprompted review
Reply from GB Bank
Hi Mala
Thank you for your brilliant 5-star review!
We are delighted to hear that Abbie provided friendly, professional, and helpful support, which you felt was outstanding. It's great to hear that Abbie made the process smooth and stress-free for you. We’ll be sure to pass your kind comments on to her.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Polite, patient and genuinely caring.
Polite, patient and warm customer service.
My fixed rate savings account was maturing soon and I tried to log in to my account to choose my options. I couldn't remember my "memorable object ". I called up and was almost instantly put through to a person called Emma.
I explained the issue and found her to be extremely patient and helpful. She took me through the process of changing some pertinent details. It was so refreshing to talk to an actual human being who both spoke clear English and sounded genuinely concerned. So different to my other recent experiences with other banks and large companies. GB Bank are to be commended on their selection of customer facing staff!
Fabulous customer service!
16 July 2026
Unprompted review
Reply from GB Bank
Hi Lester
Thank you so much for your brilliant 5-star review!
We are delighted to hear that Emma was able to support you so patiently and clearly with your fixed rate savings account options.
Providing warm, helpful service from real people is something we’re very proud of. We understand that being able to speak to someone quickly who is genuinely interested in helping is important to our customers, so it’s wonderful to know this made a difference to your experience. We’ll be sure to pass your kind comments on to Emma and the team who will be thrilled with your feedback.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
I had a password problem and none of…
I had a password problem and none of the FAQs were helpful so I phoned the helpline.( the number which was easily visible and I didn’t have to search pages of info to find it)
There was the usual automated message but once that was done the phone was answered in 2 rings by a very helpful human!
It was so refreshing to get straight to someone who could deal with my problem.
Sorry I don’t remember who I spoke with but she was so helpful and soon the problem was resolved.
13 July 2026
Unprompted review
Reply from GB Bank
Hi Carol
Thank you so much for your wonderful 5-star review.
We're delighted to hear that, despite experiencing a password issue, you were able to reach our Customer Service team quickly and get the support you needed. It's great to know that our helpline was easy to find and that one of our colleagues was able to resolve the problem promptly and efficiently.
We understand how frustrating it can be when online help doesn't provide the answers you're looking for, so thank you for raising this. We’ll take a look at our FAQs around password problems to see how we can improve them.
Thank you for taking the time to share your experience, we really appreciate it.
Kind regards
The GB Bank Savings Team
Such a good customer experience, so rare these days!
Dave was our advisor, so helpful , had great patience, talked us through our issues, will definitely use for investment again, highly recommend
15 July 2026
Unprompted review
Reply from GB Bank
Hi Laura
Thanks so much for your great 5-star review!
We are delighted to hear that Dave was so helpful and patient while talking you through your queries.
It’s wonderful to know he was able to guide you through everything clearly and make the experience a positive one.
We really appreciate your recommendation and are so pleased to hear you would consider saving with us again in the future.
We’ll be sure to pass your kind feedback on to Dave, who will be thrilled to hear your lovely comments.
Kind regards
The GB Bank Savings Team
Disappointed with the ap as it's not…
Disappointed with the ap as it's not working to it's full potential but spoke to Mark, a real person, who guided me through my questions and helped me with great patience and professionalism
15 July 2026
Unprompted review
Reply from GB Bank
Hi Judith
Thank you for taking the time to share your feedback.
We’re sorry to hear you were disappointed with the app and that it wasn’t working to its full potential for you. We understand how frustrating that must have been.
We’re really pleased, however, that Mark was able to speak with you directly and guide you through your questions with patience and professionalism and we trust the app is now working to it's full potential.
We really appreciate you taking the time to share your experience and we will ensure we will investigate the issue you raised regarding the app.
Kind regards
The GB Bank Savings Team
Excellent customer service
Straight through to helpline , no waiting, excellent customer services. Explained in clear easy to understand advise . Highly recommend GB bank
14 July 2026
Unprompted review
Reply from GB Bank
Hi Brenda
Thanks very much for your brilliant 5-star review! We are delighted to hear you got straight through to our helpline, and you received excellent customer service.
We really appreciate you taking the time to share your experience and we are thrilled to see you would highly recommend GB Bank.
Kind regards
The GB Bank Savings Team
I had reasons to contact GB Bank and I…
I had reasons to contact GB Bank and I was fortunate enough to be able to speak with Claire (who was in the UK and not the Bahamas, as I was hoping her to be).
Claire, in my humble opinion, was very helpful, patient and understanding.
14 July 2026
Unprompted review
Reply from GB Bank
Hi Bipin
Thank you for your great 5-star review!
We are delighted to hear Claire was very helpful, patient and understanding. We will ensure we pass on your kind feedback.
We really appreciate you taking the time to share your experience.
Kind regards
The GB Bank Savings Team
Easy telephone access to knowledgeable operator
clear instructions given on how to fund account and also operator very helpful and patient.
14 July 2026
Unprompted review
Reply from GB Bank
Hi RHR
Thank you for taking the time to leave your great 5-star review.
We really appreciate you taking the time to share your experience and we are delighted to hear that our Customer Service team were very helpful and patient.
Kind regards
The GB Bank Savings Team
A Great Choice
Easy to open the account and offering a good rate on a Fixed Bond. Rang to make an enquiry and could not believe I was through in moments - no piped music for minutes on end. The staff member who answered was polite, helpful, efficient and spoke CLEARLY. Outcome achieved in no time at all.
13 July 2026
Unprompted review
Reply from GB Bank
Hi Helen
Welcome to GB Bank!
Thank you for your brilliant 5-star review - we are delighted you feel you have made a great choice saving with us and you found the account easy to open with good rates.
We really appreciate you taking the time to share your experience of our Customer Service team and that they were polite, helpful and efficient.
Kind regards
The GB Bank Savings Team
A pleasant person to speak to
A pleasant person to speak to. Easy to do business with.
13 July 2026
Unprompted review
Reply from GB Bank
Hi Mary
Thank you for taking the time to leave your 5-star review! We really appreciate your feedback and are delighted to hear you have found GB Bank easy to do business with.
Kind regards
The GB Bank Savings Team
Short wait time to have my call…
Short wait time to have my call answered. Advisor was well informed and able to answer my question quickly and politely. Thank you
13 July 2026
Unprompted review
Reply from GB Bank
Hi Guy
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience and we are pleased to hear our Customer Service team were well informed and answered your question quickly and politely.
Kind regards
The GB Bank Savings Team
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