Missing payout
TicketSwap marked my payout as received, but I never received the money.
I sold an Awakenings Festival 2026 ticket through TicketSwap for R$1,398.07.
Ticket/listing reference: VB2QPBR7DX51KQBH
The first payout failed because TicketSwap said the bank details were incorrect. I updated my Banco do Brasil payout details, and TicketSwap then marked the payout as “received” on July 1.
However, the money never arrived in my Banco do Brasil account. I checked my balance and bank statement, and there is no incoming payment for R$1,398.07.
I contacted TicketSwap support. They said the case would be passed to a teammate to trace the transfer and confirm which bank account it was sent to. They said I would receive a reply within 2 working days, but that deadline passed and I still have no transaction ID, payment provider reference, proof of transfer, or confirmation of the exact bank account used.
At this point, TicketSwap is showing the payout as received while I have not received my money, and support is not resolving the case. I need TicketSwap to provide proof of transfer or resend the payout to the correct Banco do Brasil account.
Reply from TicketSwap
Hi Henrique,
Thank you for sharing your experience. We are very sorry for the concern and frustration this situation has caused.
We have reviewed your case and can confirm that one of our support agents has now replied to your support chat. Your payout is currently being investigated so that we can trace what happened and verify the payment details.
We sincerely apologize that this investigation has taken longer than expected. We understand how worrying it is to see a payout marked as completed when the funds have not yet appeared in your account.
Please rest assured that your case is being handled, and our team will continue to keep you updated through your existing support conversation as soon as more information is available.
We appreciate your patience and apologize again for the delay.
Kind regards,
Team TicketSwap