Review of Joybuy


Rated 1 out of 5 stars

They can deceive with different prices

I do not consider this website trustworthy based on my experience.

The pricing appears inconsistent and misleading. Initially, one price is shown, but by the time you reach checkout, the amount changes. This creates the impression of a bait-and-switch pricing tactic, and users need to be extremely careful to avoid unexpected charges.

Customer support was also very disappointing. During a support chat that lasted over an hour, the representatives were unhelpful and at times dismissive. Instead of acknowledging the issue directly, they repeatedly referred to terms and conditions, even while admitting there was a mistake.

Rather than addressing the pricing concern properly, they attempted to deflect the issue by offering multiple coupons, which felt like an attempt to compensate without resolving the underlying problem. This did not restore confidence in the platform.

Eventually, after a prolonged and frustrating interaction, I was able to cancel my order. I am relieved I did not accept any compensation that could be used to justify or excuse this kind of experience.

Overall, my experience raises serious concerns about pricing transparency and customer support integrity. I will not be using this platform again.

19 June 2026
Unprompted review

Reply from Joybuy

Hi there,

Thanks for letting us know about your order. We totally get why the first order deal might have seemed unclear — we're sorry for any confusion it caused.

The promotion refers to one item in the first order that is eligible for the new customer discounted price. Along with your refund, we've also added a coupon to your account as a gesture to make things right.

If you have any questions or need further help, just reach out to us at support@joybuy.com.

Thanks again for your patience. We're always working to make things better for you.

Warm regards,
Claire
Joybuy Support Team 🌟