They can deceive with different prices
I do not consider this website trustworthy based on my experience.
The pricing appears inconsistent and misleading. Initially, one price is shown, but by the time you reach checkout, the amount changes. This creates the impression of a bait-and-switch pricing tactic, and users need to be extremely careful to avoid unexpected charges.
Customer support was also very disappointing. During a support chat that lasted over an hour, the representatives were unhelpful and at times dismissive. Instead of acknowledging the issue directly, they repeatedly referred to terms and conditions, even while admitting there was a mistake.
Rather than addressing the pricing concern properly, they attempted to deflect the issue by offering multiple coupons, which felt like an attempt to compensate without resolving the underlying problem. This did not restore confidence in the platform.
Eventually, after a prolonged and frustrating interaction, I was able to cancel my order. I am relieved I did not accept any compensation that could be used to justify or excuse this kind of experience.
Overall, my experience raises serious concerns about pricing transparency and customer support integrity. I will not be using this platform again.
Reply from Joybuy