Stayed at Moxy Glasgow SEC
Everything was very positive until checkout...

The discount for parking wasn't applied by the receptionist, even though she confirmed it had been. As a result we were overcharged, so instead of £8, we had to pay £22 (we had to apply via paper form to the carpark directly to get the difference refunded).

My feedback to Moxy would be that if you are claiming to offer a discount to £8 when validating the car park ticket that you either correctly advertise it to customers as a 'possible' reduction to £8, and advise it's only possible if your validation of their ticket actually works. Or your staff advise customers when validating their tickets that if they find that the machine still shows £22 for any reason that they should press the help button. Clearly your team are very aware that this can happen and failing to advise customers is just very poor customer service.

£10 charge which is applied at checkin was never refunded on checkout and the 'possible' 3-5 working days became...13 WORKING days later, and 4 emails chasing up to the 'Crew Leader' (Laura), and one phone call all direct to the hotel. Not a single response to the emails from Moxy SEC - shameful customer service.

Emailed Marriot directly twice and received a response after a couple of days, and finally the refund of the £10 was made.

It's only £10, but 13 working days and a load of effort and time required on my part to get a refund that should have happened automatically is not the experience I was expecting, and might not be what other customers are expecting either, so worth bearing in mind if you plan to stay.