The customer service was great, quick replies... plants were very good, packing was also very secure... the only reason I am giving 4*s and not 5 is because of the delivery service used 'DPD'... I placed a large order with several boxes of Bamboos... somehow a couple of boxes were delivered on Thursday and the others didn't arrive until Monday or Tuesday, looking not as lovely as those delivered earlier... I don't know why they were separated as it was one large order, but i would recommend using a different delivery service, so the beautiful plants will arrive faster and in a better condition... but thanks again for all your help and for the great service! 🤗