i would put zero
if i could, i would put zero.
Ive placed review, but perfumdreams deleted my review
by giving fake information that i bought nothing.
but i will txt again
when i retur my 2 items: powder and Abh palette of eyeshadows, they started refund process only for palette, but " forgotten" about powder !
and doesnt matter that ive sent them email about my return
later, ive sent them more than 3 emails with request to make full refund, but they replay by prepared txt without any sense.
when i again sent them email about they not legal actions, they just sent me new factura only with 1 abh palette, like i never even bought powder!
but i have screen copy of all my orders, payments, doc from bank etc
at the end they did refund but only after e mail from official service
what i can say? if plan to buy something at that shop, think million times. Cuz they will try to cheat u with return like in my case
To merchant: be brave to accept yr not correct actions and apologize instead on to go on to lie
Reply from parfumdreams
thank you for your detailed feedback. We are very sorry to hear about your experience and the difficulties you encountered with your return and refund.
We understand how frustrating this situation must have been, especially regarding the incomplete refund and the communication you received. Please accept our sincere apologies for the inconvenience caused.
This does not reflect the level of service we aim to provide. We take your feedback seriously and will review the matter internally to improve our processes and avoid similar situations in the future.
We are glad to hear that the refund has now been completed. Should you have any further questions or concerns, please do not hesitate to contact our customer service.
Thank you for bringing this to our attention.
Kind regards,
parfumdreams