I am astounded by the incompetence of this company. My vacuum cleaner stopped working in June of 2025. So after discussing this over the phone with a Dyson technician, he requested that I send the vacumn cleaner to their repair center. They charged me 125 euros on June 27, 2025 and received my vacuum cleaner into Dyson's center on July 2, 2025 at 14h16. I have called their call center many times and they told me that my vacuum cleaner could not be fixed and that they would reimburse me the 125 euros that they charged me. Since then, I have called numerous times and they have escalated my case many times but I have not received the reimbursement. It has been 7 months!!!!! Dyson, what is going on??? I'm trying to contact Monsieur Yann Galina (acting president of Dyson- France) to alert him to this but seems to be no way to contact someone that can help me. I used to buy a lot of Dyson products in the US and France. I am so disappointed in this company!!!