Dyson France Reviews 

It's been a month since I ordered the fan, which I still haven't received, and I haven't heard anything from customer service.

Worst customer service ever.
The product we received, which was supposed to be brand new, was dirty and defective.
We sent it back five weeks ago, and we still haven’t received a new one or an email saying that a replacement is on its way. The people on the phone just keep defending themselves instead of taking action.
We should receive compensation for all the inconvenience this has caused us.

I am extremely disappointed with my experience with Dyson France.

I placed an order on March 22 (order no. 1735****55) with an advertised delivery time of 24–72 hours. Today is April 3, and I still have no shipping confirmation, no tracking number, and no clear information.

I have contacted customer service multiple times. Each time, I receive vague and repetitive responses such as “your case is being handled” or “you will receive your order soon,” without any concrete timeline. I was even told that the product is in stock, which makes the situation even more frustrating.

This lack of transparency and accountability is unacceptable for a company like Dyson. I expected a reliable service, but instead I am left without answers after more than 10 days.

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Je suis extrêmement déçue par mon expérience avec Dyson France.

J’ai passé une commande le 22 mars (n° 1735****55) avec un délai de livraison annoncé de 24 à 72 heures. Nous sommes aujourd’hui le 3 avril et je n’ai toujours aucune confirmation d’expédition, aucun numéro de suivi, ni information claire.

J’ai contacté le service client à plusieurs reprises. À chaque fois, je reçois des réponses vagues et répétitives comme “votre dossier est en cours de traitement” ou “vous recevrez votre commande prochainement”, sans aucun délai concret. On m’a même confirmé que le produit est en stock, ce qui rend la situation encore plus incompréhensible.

Ce manque de transparence et de suivi est inacceptable pour une entreprise comme Dyson. Je m’attendais à un service fiable, mais je me retrouve sans réponse après plus de 10 jours.

Nearly 600 euros spent and it worked for half a hour. Now all the time spent on trying to get the thing returned. And Dyson.com doesn't recognise the serial number. The one on the box and the electrical cable. Seriously!!!!

I am astounded by the incompetence of this company. My vacuum cleaner stopped working in June of 2025. So after discussing this over the phone with a Dyson technician, he requested that I send the vacumn cleaner to their repair center. They charged me 125 euros on June 27, 2025 and received my vacuum cleaner into Dyson's center on July 2, 2025 at 14h16. I have called their call center many times and they told me that my vacuum cleaner could not be fixed and that they would reimburse me the 125 euros that they charged me. Since then, I have called numerous times and they have escalated my case many times but I have not received the reimbursement. It has been 7 months!!!!! Dyson, what is going on??? I'm trying to contact Monsieur Yann Galina (acting president of Dyson- France) to alert him to this but seems to be no way to contact someone that can help me. I used to buy a lot of Dyson products in the US and France. I am so disappointed in this company!!!

I bought a Dyson Gen5detect (SV23) expecting high quality and full accessory support. I was not warned that the genuine low-reach adapter (part 970790-02) would be out of stock indefinitely, and Dyson France support has no ETA or alternative solution. It’s extremely frustrating for a premium product to be sold without essential accessories and no clear communication or compensation. Please restock this accessory and improve customer communication.

Dyson , the most unreliable company , with one aim : earning more money by all means ! They do not care about clients : I bought hot cool air 3 years and I use it twice a year , a week max . I lost the remote , ordered one : They had only one available . Except that it was not working . Since May 2025 , I am struggling to get a refund , NO WAY : it's out of stock and I have to wait eternally till I get fed up and buy a new machine ! NEVER EVER AGAIN

BEFORE BUYING FROM DYSON… DID YOU KNOW THAT:

I am giving one star only because zero is not an option. My experience with Dyson has been a bureaucratic nightmare lasting nearly three months.

THE FACTS:
On 14/11/25, I purchased a V15 Detect (€521.55). Following the instructions from their CALL CENTER, I refused the package upon delivery on 19/11, returning the product via DHL.

From that moment on: total silence.

THE ASSISTANCE ORDEAL:
• 84 days of total waiting time.
• 6 open support cases with reference numbers, none of which were ever resolved.
• Dozens of standard emails and surreal responses: they even emailed me to ask what my email address was (absurd!).
• Contradictory communications: on the same day, they wrote to tell me the refund was being processed and then, 4 minutes later, that I had to wait for "warehouse verifications."
• Two formal legal notices (PEC) and a formal notice of default pursuant to Art. 1219 of the Italian Civil Code.
• Over 30 calls to the call center and dozens of messages on Messenger and WhatsApp.
• Credit note still missing

Despite the goods having returned to their warehouse months ago, Dyson unduly withheld my money.

THE EPILOGUE: I only received the refund yesterday, 06/02/2026, and ONLY thanks to PayPal's intervention after escalating the dispute to a PAYPAL CLAIM (be warned: this process is not quick either).

Had I paid by bank transfer or credit card, I would likely still be in the hands of lawyers today.

CONCLUSION: Embarrassing customer service, inefficient administrative management, and a TOTAL LACK OF RESPECT for the customer. If you buy, make sure to use PayPal, because Dyson support will not help you.

P.S. They only feigned interest "for appearances" after I posted comments under their Facebook and Instagram social channels.

A question for the Dyson "marketing geniuses": does it make sense to position yourselves as a luxury brand with inflated prices, focusing on aggressive marketing and massive sales, if you do so at the expense of reliability and customer loyalty? Remember: a betrayed customer is a blow to your image that no advertising campaign can ever repair. You have failed across the board.

NEVER AGAIN.

I bought a brand new Dyson Airwrap i.d. on 02/11/2025. When I received it, I immediately noticed scratches on the body, which is unacceptable for a “brand new” product.

I contacted Dyson to request an exchange on 05/11/2025, and I sent my device back as instructed. Since then, I have been waiting with no clear update. By 06/12/2025, I still had not received any information, so I contacted customer service. I was told my case would be handled “with priority.”

Unfortunately, nothing changed. Since then, I have contacted Dyson every week, and I keep receiving the same response: “we will resolve your problem with top priority.” There has been no concrete progress, no timeline, and no meaningful follow-up.

I’m extremely disappointed. Dyson is a premium brand, and I expected premium customer service—especially for a straightforward exchange of a new product that arrived damaged. At this point, I feel exhausted from waiting and chasing updates. I feel disappointed and scammed by Dyson.

Ordered the airwrap from the official wedsite on Tuesday, for next day delivery. Still not even email confirmation ans the payment is still pending. Nothing to do with my bank
Dyson Customer service is awful and can't help. It's Friday so 3 day later!!

I bought a Dyson Gen 5 cordless vacuums directly from Dyson assuming that there service would be superior to other outlets. I selected to spread the cost over 4 payments with PayPal when the order was completed PayPal took all 4 payments. I tried again to make sure that the process was followed correctly and I another Gen 5 was purchased at full again. Despite calling within 30 minutes of them opening to request the order cancellation they said they couldn't cancel it and I needed to reject one of the orders on delivery which I did. On 11 October I received an email saying it has been returned and a refund would be paid. On 7 November I am still waiting. The customer service has been appalling. The number they have is not the correct department, generally the staff are rude and despite having a formal complaint and complaint reference no one will call me back. I have spent hours on the phone trying to resolve this so far and as of now this is still not resolved. AVOID!!!!

I bought a Dyson Airwrap, and after just 2 weeks, it stopped working. I sent it back for a replacement, but it’s now been 3 weeks and I still haven’t received anything.

For the past week, I’ve spent an hour every night on the phone with customer service, and no one can give me an update or a clear answer on what’s happening. I haven’t received a single follow-up email or confirmation — just apologies with no action.

For such a high-priced product, this level of service is completely unacceptable. It’s been weeks with no solution, no replacement, and no communication. Very disappointing experience. Still have no answer ....

Dyson fr website states 24-48 hr delivery if an order is made before 1400 hrs. This is not the case. I made an order on a Saturday & expected to receive the unit at the latest on the following Wednesday. After numerous WhatsApp chats I was told I would receive the unit on the Friday. It didn’t turn up so I instructed them to cancel the €799 order. Was told it couldn’t be cancelled & it arrived at my house the following Tuesday. I no longer require it as I needed to have a cleaner urgently so purchased from a store. I now have to spend money to take it to a chronopost place so it can be shipped back & then no doubt wait for a long time to get my money back. I would advise anyone to buy from a shop not from Dyson direct. The people in the chat make false promises & basically just tell you what you want to hear, then nothing happens. Very poor service!

DYSON CZECH REPUBLIC - BUT I CAN SEE ITS A GLOBAL ISSUE .The worst experience I ever had with any warranty claim . Customer service is outsourced and for 6 months now they are telling me that they ordering system is not working . All I need is my brush to be replaced. I end up being on probably 10+ chats with them in last 6 months. They are either lying that part will be shipped within 48h or faking that they system just stopped working. NEVER BUYING dyson AGAIN . @Dyson case 37924168 or 38200089 //

They sold me an incomplete order and refused to refund. I paid full price (399€) and received the airwrap with a missing diffuser attachment. I’ve contacted customer service multiple times and they won’t refund my money. This is theft! Shame on Dyson!

After getting the confirmation of the buy I got an email saying that the product is out of stock , at the end the delivery of the product took almost 1 week days instead of the 24/48 promised in the website. Moreover they didn't bother to send at least an email to explain the situation ( left in unknown situation : didn't know if I will still get thr product or reimbursement).

They lose packages and do not answer. Customer service is terrible. They do not want to solve any problem. I lost 500 euro because of them. I heavily unrecommend ordering anything in France.

Appalling after sales service. I tried to return an item the day it was delivered. Their online returns service was not available for my item. Tried to telephone but after one hour of waiting, gave up. No email address for response, only WhatsApp messaging possible. This was answered by AI agent, which kept telling me to use the online returns service. After 75 minutes spent messaging on WhatsApp they finally sent an email with a returns number and said that they would send a second email with the returns label. They never sent it and the original email was marked 'no reply '. The only way to remind them was by WhatsApp again. They have no regard for customers and once they get their money they just leave them without any viable means of after sales support. I shall never again buy anything direct from Dyson.

I bought a Dyson Supersonic in France two years ago. After relocating to Canada, I discovered that the device is completely unusable here due to voltage incompatibility (220V vs 110V). Dyson explicitly advises against using a converter, which means I’m left with a product that simply doesn’t work. I contacted customer service expecting a solution — an exchange, a discount on a Canadian model, or at least a helpful alternative — and got nothing. Just a standard “not possible” response. No gesture, no support. What’s worse is that this voltage limitation was never clearly stated at purchase. For a product that costs over €400 and is marketed as premium and innovative, this is extremely disappointing. Other brands like Apple offer global voltage compatibility — why not Dyson? I’m sharing this so others don’t fall into the same trap. @Dyson, you can do better. Your devices are powerful, but your international customer service needs serious improvement.