Not capable of delivering a working machine
We have been without a properly functioning machine for over two months. TWO MONTHS.
Skousen put us through multiple repair attempts on a new unit purchased in Feb '25 before finally agreeing to replace the unit. Unfortunately, the replacement process has been just as disappointing - two separate occasions for deliveries that never arrived.
We’ve made dozens of calls and sent dozens of emails trying to get a working machine delivered. After all this time and effort, we still don’t have a functional appliance to show for it. They continuously offer to "arrange another delivery" - we don't need another delivery "arranged", we need a machine to actually be delivered!
At this point, I genuinely don’t know who has the time or patience to deal with a company that makes something so simple this exhausting and impossible.
We would have had better luck sending a man to the moon at this point.
Reply from Skousen
Dear Laurel,
Thank you for taking the time to share your experience. We are truly sorry to hear about the very frustrating situation you describe — this is certainly not the level of service we aim to provide.
Unfortunately, as there is no reference number included in your review, I am unable to look into your order and see what has happened in your specific case. Without this information, I can’t access the details of the repairs or the replacement process.
If the matter has not yet been fully resolved, you are very welcome to contact us directly by phone 70 111 000 or email kontakt@skousen.dk with your reference number, so we can review the case properly and assist you further.
Kind regards,
Mads
Skousen