Ordered 4 winter tyres. Put my winter wheels on to drive down. Get told the tyres I’ve ordered weren’t available so they’ve ordered 150e more expensive ones… and I had already had 650e worth! No ability to take time off work so I had to go ahead… get a call and they have rounded my wheel nuts with the wrong socket in the windy gun. A known issue with ford wheel nuts if you don’t loosen them first manually. Presented it as my fault and took no responsibility. Managed to get a refund but have to sort my wheels and nuts myself now… and take another half day off work. Will never use again