Ordered more than two weeks ago (19/10/2024), and still my package has not even started shipping. According to the website, my package should have arrived within 10 days. The customer service tells me that the package has been picked up for shipping on 24/10/2024 (11 days ago), but the status online still says "We’ve accepted your order, and we’re getting it ready." . Customer service is not telling me when the package should arrive, what the tracking number of the package is, or any other shipping information. This makes me think that the package hasn't entered shipping at all.

Generally just not great communication.