Review of The SAA


Rated 4 out of 5 stars

Some improvements needed.

I would give 5 stars for quality and price but too many times I order things and they are not sent because they are on back order which means I may get them in a month or two - but I do get them. Also the points awarded on the statement is incorrect but on the internet order the points are correct. The last 3 orders I have had 100 points given for over £30 (instead of 250) the last one 30 points (instead of 50) this needs to be addressed after all I pay £45 a year to belong to the SAA.
As a reply to Samara I did actually spend over £40 (not £30) on both occasions, my mistake, but if Samara wants to check this she will find this to be correct. It still does not excuse the SAA getting the points awarded on three occasions incorrect.

12 December 2020

Reply from The SAA

Hi Valerie,

Thank you for your feedback. You do only get 100 points when spending over £30 Please follow the link below to view our loyalty points scheme.

Looking further into this, I can see there were two orders over £40 where you did not receive the correct amount of points therefore I do apologise and I have added these onto your record. I have asked the web team to look into this in case there is a error.

https://www.saa.co.uk/info/loyalty-points/

Kind regards,
Samara