zooplus.dk Reviews 

They are very efficient and care about the customer when you have an issue.
My favorite pet web,

Fabulous service, prices exceptional. Lovely courier who delivered my package and placed it in the house as it was heavy. Thank you

Super great value for products and really simple process if you have an issue. Delivery was really quick too

I am using this company for years but recently delivery service goes bad to worse and company still not honest about it my last parcel never received by courier DPD and this month again no update about my dey. Food box and cat food tin often comes damaged.

Been a customer of this company for quite a few years. No problems. Recently my e-mail died and I had to set up a gmail account...Contacted Zooplus and all they could do was send a verification code to my dead e-mail....Obviously this wasn't going to work....I will lose my Zooplus points and my subscription. I have phoned them and e-mailed them. No response...pretty rubbish and frustrating...

Zooplus are the most unreliable company I have ever had to deal with.
I used them in the past but came away because they never do what they are supposed to do.
I thought I would give them another chance, so I placed an order and even paid extra for a delivery on a specific day but, as the saying goes" leopards never change their spots".
I called their customer service this morning and all they had to say was " There was a problem with our systems capturing your payment so the order was not prepared" I am not responsible for their faulty internal systems, and the person I was talking to suggested that if I wanted the order delivered I could do a "Bank Transfer" straight away, that is the kind of language that SCAMMERS use, otherwise he was happy to cancel the order and give me a full refund, he could not give a S***.
If that is their customer service then what does it say about the rest of the company?

I have bought "Catit Pixi drikkefontaine hvid" incl. Tilbehør, while the white fontaine was on the picture, but I got 6 filtres without fontaine. Kundeservice wrote me that I have ordered filtres. Don't buy at Zooplus. There is no guarantee you get what you order. And on top of it, 1 female from Kunderservice was arrogant and not helpful at all.

A company that started off well but now a company that suffers from terrible customer service. Not sure what’s changed but I will now be giving my custom to a company that takes responsibility for their service. I’ve had 3 orders now either damaged or late. The last order placed on the 30th March Received an email on the 2nd to say order delayed. Still nothing this morning so called customer services to be told there was a delay in the depot due to Easter. Granted we have had a bank holiday but why send a confirmation email on receipt of order saying order will be 1-3 working days if they knew they couldn’t meet the deadline. Quite happy to take your money and suddenly upgrade the delivery when a complaint is made but I now have to go and purchase some more food from a local pet store to get my dogs through until it’s delivered. Like others say no empathy and I would add to that no responsibility or willingness to keep customers happy. Avoid unless you want a hungry pet and a stressed human.

After ordering food for my dog that has pancreatitis still waiting for order after 8 days !! Emailed to ask where my order was and explained I was running out of food to be told to check back in 2 days later if it still hadn’t arrived. Surprise surprise still no order after waiting another 2 days and now on last batch of food, then to be told your order has been lost In transit…..a 12kg bag of dog food lost ? No sorry that I have now been left without food and wait 5 days for a refund. Shocking lack of customer service and empathy.

Used Zooplus for a long time. They had whatever I ordered and I used to receive it the next day or the one after without issue. Until February 2026. Their system automatically assigns a courier and they are unable to override the issue. 5 parcels have now gone missing with Evri - I am sick of the hassle so ordered from another supplier. Not really Zooplus fault but they contract with the courier companies and surely could have sorted this.

Some kind of *pity* company. Very often delivery time is much longer than paid for; the good offer codes - even if added to your order without problems or notifications -, magicaly disappear while paying for order, (simply does not work, what you will find out later, by getting mail, that something is missing there), then their customer service coming op with some kind of "rules", while service is very dry and not good approaching. Example : you won't get it cuz you didn't buy for xyz amount. Hallo? Where do I find that rules? Hallo..? Hallo? Big minus. Currently searching for another food delivery company. Not worth to do a handel with them.

Zooplus advertises “free delivery” in promotional emails, yet imposes a €12.99 surcharge the moment a parcel exceeds 30 kg. That is not a minor technicality buried in logistics policy; it is a material limitation that directly contradicts the headline promise. If delivery is conditional, it is not free. Presenting it as such is, at best, careless and, at worst, deliberately misleading.
What makes this particularly frustrating is the absence of any clear disclosure in the promotional message itself. Nowhere does it state that “free delivery” only applies up to a specific weight threshold. Customers are led to believe that shipping costs will be waived. Only later, at checkout or after the fact, does the additional fee surface. That undermines trust and creates the impression that the company relies on fine print rather than transparency.
The argument that this pertains to “standard shipping” is irrelevant when the marketing communication makes an unqualified promise. If there are exclusions, they must be stated clearly and prominently. Anything less erodes credibility.
A company operating at scale should understand that clarity in pricing is not optional. Advertising free delivery while charging a substantial surcharge contradicts the plain meaning of the offer and reflects poorly on the brand’s commitment to honest communication.

I received pet food with a damaged, non-airtight seal and contacted customer support.

This was the response I received from someone who calls herself Bonita:

“I can guarantee that nothing will happen. I’ve tried this myself with my own dogs…”

There was no acknowledgment that the packaging was compromised and no offer of a replacement or refund – just a personal guarantee based on her own dogs.

Kibble begins to degrade the moment it’s exposed to air due to oxidation, and if the seal was compromised from the start, there is no way of knowing how long the product had already been exposed before delivery. This is exactly why damaged or non-airtight packaging is normally treated as a quality issue for food products, not a gut feeling based on an anecdotal personal experience of a customer support representative.

The tone of the reply was casual to the point of patronising, including trailing “…” which felt completely inappropriate for a food safety concern.

For pet food, this response is careless and unprofessional, and unacceptable.

Had a subscription for dog food, then 3rd time I was to receive the food, they had increased the price by 35% without informing me. Making the dog food more expensive then everywhere else.

Zooplus is my place to buy food for my cat . They have a great selection of food and other supplies for pets ~ and not least: they have the brand of cat food which my cat craves, and which many other shops don’t have; so it’s a blessing .
It’s easy to find your way around their webshop and to order and pay. They pack your order well and ship it rather fast. I am very grateful for this shop.. and so is my cat.

The food quality of smilia a poor it has a cm thick of pure fat at the bottom of the tin and I found a pea sized piece of blue plastic. When I contacted smilia they said they knew about the problem it came off the staples which they use in the food production but we're still producing the food regardless.
AVOID AVOID AVOID AVOID AVOID

I had accidentally ordered a double batch of dry food for my dog. When I contacted Zooplus to arrange a return, I was told I didn’t have to send it back — I could simply keep it, or donate it to an animal shelter if I couldn’t use it myself.

That small gesture honestly says a lot about their customer service and values. It’s rare to see a company that cares this much — others could really learn from Zooplus.dk when it comes to kindness and customer care.

Absolutely top-class experience.

Extremely exspensive compaired with there German and Dutch websites. I understand all countries have different VAT % but these differences are much higher.

I have only used this company twice While the prices are good the delivery is ridiculous I got an email saying evri were expecting my parcel 4days ago, and also an email saying my goods had been dispatched, however evri has still not recieved my parcel there is not tracking information and over a week later I am yet to recieve my parcel, I have had quicker delivery from temu who actually tell u how long your parcel is going to take to be delivered it says 3 to 5 days on the website for zoo plus both times I have ordered have been the same. So if you are shopping for a pets birthday I advise you order with 6 weeks notice or you will have to go out and buy different stuff from a pet shop.