Fast Shipping to US and well packed for…
Fast Shipping to US and well packed for the journey. Smooth transaction purchasing a product we could not get in this country. Will be shopping again!!!
3 July 2026
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3.8
Great
21 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Zero communication must be a scam site…
Zero communication must be a scam site I’ve sent 3 emails zero response I ordered product 10 days ago and nothings updated. I tried messaging on their website with no results as well id stay clear ill change my review if something changes but doubt it will!!!
18 May 2026
Unprompted review
Reply from ZOZOZON
Dear Scott,
Thank you for your feedback.
We understand that waiting for updates can be disappointing.
Your order has now been shipped, and tracking information has been provided. We are pleased to confirm that the shipment is currently in transit and progressing normally.
We continuously work to improve our communication and processing times, and appreciate your feedback as we do so. We sincerely hope the successful delivery of your order will help improve your overall experience with us.
If you have any questions regarding your shipment, please feel free to contact us directly.
Reply from ZOZOZON
Thank you for your feedback.
We understand that receiving information in an unfamiliar language can be inconvenient. We’re continuously working to improve the experience for our international customers and make communication clearer.
We appreciate you taking the time to share your experience.
I was very satisfied with the service.
The item arrived as advertised and communication with the agent was fantastic.
8 April 2026
Reply from ZOZOZON
Thank you very much, Michael!
We’re delighted to hear that the item matched the description and that you were happy with the communication throughout the process.
That’s exactly how online shopping should be.
We look forward to helping you again in the future.
Have not recieved package first.... but they arranged the mix up.
2/20/26 first I did not received the package and left this review: Have not recieved package and off course one star.....to pay for something and not receiving is not the service you would expect.
However the contacted me and there was a miscommunication and issue with the delivery of the package. Once back at their warehouse they resend it and made sure I would get it. And yes we did. The customer service department did their upmost effort to make it right and we have our goods.....Need to be fair and edit this review back to the 5 star. They made it right and did the effort to give the service.
19 February 2026
Reply from ZOZOZON
Thank you very much for taking the time to update your review.
We especially appreciate your fairness in sharing the final outcome. While occasional delivery issues and misunderstandings can happen, we always do our best to make things right.
We’re happy that your order reached you successfully, and we truly appreciate your trust in ZOZOZON.
Recommended
After a week of ordering, they said the item was out of stock but there was a delay issuing a refund despite my multiple emails. I had to open a case with Paypal.
Edit: They've contacted me now and explained what happened (technical synchronization issue between Shopify and PayPal). They have also issued a compensation fee. All good now, and I'd recommend them, although I'd advise them to have a better communication with the buyers.
17 October 2025
Unprompted review
Reply from ZOZOZON
Dear Damon,
Thank you for your updated review and for giving us the opportunity to clarify the situation.
We truly appreciate your understanding regarding the temporary synchronization issue between Shopify and PayPal. While such technical errors are rare, we take them seriously and have since improved our internal monitoring to prevent similar delays.
We’re glad everything was resolved and that you received both your refund and compensation. Your feedback about communication is well noted — and we’re actively working on making our updates faster and clearer for customers.
Thank you again for your recommendation and trust.
Everything went well
Everything went well! Took a while, but I live in America. One suggestion would be to send out confirmation emails and tracking information as soon as the purchase happens, and then again when shipped. Thanks!
30 August 2025
Reply from ZOZOZON
Thanks a lot, Coco! We're glad your genuine Makita E-15512 chainsaw bag reached you safely — even across the pond. We're improving our email system so your next ZOZOZON experience comes with updates as reliable as your gear 😉
I placed an order with zozozon.com…
I placed an order with zozozon.com almost four weeks ago for Makita spare parts worth nearly €200. I received an order confirmation, but no shipping confirmation followed.
Update: I finally received the products and also got a 15% refund.
21 July 2025
Unprompted review
Reply from ZOZOZON
Thank you, J.P., for your kind update! We're glad you received your genuine Makita parts and appreciated the support — your trust matters to us. At ZOZOZON, we always go the extra mile to make things right (and even offer a little extra for next time 😊).
Very satisfied!
Friendly contact, good information, fast delivery, good working product! Very satisfied! Thank you and above all: stay safe!
4 March 2025
Reply from ZOZOZON
Thank you so much! We're thrilled you’re happy with the original Makita 632L34-3 controller unit — and with the whole ZOZOZON experience. Stay safe too… and keep those tools buzzing! 😉
Professional Company- Good service
Here is a positive update.
I had a bad experience with delivery of a product and very little communication. Now the company (Zozozon) has contacted me, and they apologized. They explained that due to a delay in updating their systems there was some confusions , if the order were shipped or not. I think this is a honest mistake, and I am glad they now informed me.
Furthermore they offered me that the transaction could be reversed, even with an extra payment, which I accepted and the money has now been received. Although I had of course wanted to receive the order/item and hoped for a bit more information earlier on, I am very pleased with the way they have handlet the misunderstanding.
I am therefore very satisfied with the service they have provided. Therefore, I am also changing my review to 4 stars and will use this positive experience to shop with them again. Well done 😊
7 February 2025
Unprompted review
Reply from ZOZOZON
Dear Martin, thank you for the kind update! We're glad the misunderstanding was resolved — your genuine Makita 158307-9 tool holder deserved a smoother journey (and so did you). At ZOZOZON, we take every bump as a lesson… usually over coffee ☕😊
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