Way too much effort to use! Had to create an account which I had no desire to do. Luckily did this at home on WiFi as our 3rd world mobile networks couldn’t provide me with enough signal to convert... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wrong product sent, should have been a brown wallet but received a brown card holder. Can’t now see my order so if it was I who ordered the wrong item I apologise for this rating, however; the deliver... See more
Company replied
Far too much faff. You can’t use the card directly in a store. Instead you have to make an account and swap the code for an online digital one for one particular store which can take up to 2 days to a... See more
Company replied
Had trouble registering cards- kept showing as invalid card. Very difficult to contact anyone to discuss, chatbot assistance kept going round in circles. A lot of hassle- would be easieŕ if card value... See more
Company replied
Company details
Written by the company
Introducing YouChoose – a versatile, innovative multi-choice gift card designed to transform gifting into an experience that’s as personal as it is exciting. With its unique two-step multi-retailer process, YouChoose makes it effortless to present a gift that resonates with every recipient, no matter their interests. Below are Key Benefits of YouChoose: Extensive Choice: Access a diverse range of categories including Access All, Experiences, Fashion & Beauty, Food & Drink, Gaming, Him, Her, Home, and Night Out. Personalized Gifting: A simple two-step, multi-retailer system ensures a tailored gifting experience that meets every recipient’s unique taste. Versatile Occasions: Perfect for any celebration or event, providing a solution that always fits the moment. Seamless Process: Streamlined design makes both gifting and redeeming effortless and enjoyable. In essence, YouChoose turns the traditional gift card into a dynamic tool for delivering unique, tailored experiences. With endless possibilities and clearly defined benefits, you can be confident that every gift will be a memorable and cherished experience. Whether you’re celebrating a birthday, anniversary, or just want to make someone’s day, YouChoose ensures your gift stands out in every way. If you have experienced an issue exchanging your YouChoose card on our website, or have any other queries, please email us at YouChooseCS@uk.epayworldwide.com and we will be happy to resolve the issue. Contacting our customer service team will be the quickest route to resolving your query but please note our CS desk is manned Mon-Fri 9am-5.30pm, if you email us outside of these times please expect a delay in reply, but rest assured we will be in contact the next working day. We look forward to hearing from you
Contact info
Ground Floor | Kingfisher House | 2 Woodbrook Crescent , CM12 0EQ, Essex, United Kingdom
- YouChooseCS@uk.epayworldwide.com
- youchooseagift.co.uk
2.3
Poor
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It was enjoyable and easy to use.
31 August 2026
Direct swipe please
hope it could be have been used as a direct swipe card rather than adding the required brand or product first. I did not know that and then had to wait at the till to first get the online card and then use.
4 September 2026
Much more effort than a standard voucher
31 August 2026
This experience was frustrating, time consuming and hard work
The captcha had 3 sessions. The final session was nearly impossible with jumping characters not being selected. I had to abandon whilst in the shop and go back to the shop the next day. The create account took too long to set up. I lost too much time with my youchoose voucher. I will not recommend this system and have my informed my family member that gifted me it. My family member was disappointed too.
2 September 2026
Reply from YouChoose
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience was frustrating and that the CAPTCHA and account setup process caused delays, particularly when you were trying to use your gift card while in-store.
YouChoose is a multi-retailer gift card designed to be used online, where you exchange your YouChoose balance for the retailer gift card(s) of your choice. The process takes just 4 easy steps:
Register your YouChoose account.
Add your YouChoose gift card to your account.
Choose the retailer gift card(s) you'd like to exchange for.
Receive your retailer gift card code(s) and spend directly with the retailer.
As the exchange process is completed online, we always recommend exchanging your YouChoose card for your chosen retailer gift card before visiting a store. This helps ensure you have your retailer gift card ready to use when you arrive.
The account registration and security checks, including CAPTCHA verification, are in place to help protect customers and ensure cards are being used legitimately and in accordance with our Terms & Conditions. However, we appreciate that this should be as smooth as possible, and we're sorry that this wasn't your experience.
We value your feedback and will ensure your comments are shared with the relevant team as we continue to improve the customer experience.
Warm Regards, The YouChoose Team
Advertised a valorant gift card but i…
Advertised a valorant gift card but i couldnt b7y it wuth gaming points.
2 September 2026
Reply from YouChoose
Thank you for your feedback. We're sorry to hear that you were unable to exchange your Gaming Gift Card for a Valorant code as expected.
We are aware of a temporary technical issue affecting the availability of Valorant gift cards within the Gaming Gift Card catalogue. Our team is actively working to resolve this as quickly as possible.
In the meantime, please contact our support team using the online chat facility on the YouChoose website and we will be happy to help arrange a Valorant code for you.
We apologise for the inconvenience caused and appreciate your patience while we work to resolve the issue.
Kind regards, The YouChoose Team
We decided to swap our voucher for just…
We decided to swap our voucher for just eat so we could pay for takeaway with the family while they were over. We requested the voucher around 5.30pm and the voucher code did not come through until midnight. We ended up having to pay separately for the takeaway. Emailed you choose and they have said there is nothing they can do.
31 August 2026
Reply from YouChoose
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
While our Terms & Conditions advise that gift card codes can take up to 48 hours to be delivered during busy periods, we have reviewed your order and can see that your Just Eat gift card code was actually sent at 5:13pm on Monday 31 August, just 2 minutes after your exchange request was placed.
If you did not see the email at the time, we would always recommend checking your spam, junk, and promotions folders, as email providers can sometimes filter automated emails away from the main inbox.
We understand how disappointing it must have been to make alternative payment arrangements when you believed the code had not arrived. However, based on our records, the gift card was fulfilled and emailed successfully shortly after your request was made.
If you experience any difficulty locating a code in the future, please contact our support team via the online chat facility and they'll be happy to assist in confirming delivery and helping you access your code.
Kind regards, The YouChoose Team
I have ordered three gift cards and so…
I have ordered three gift cards and so far I have only received one. These gift cards seem overly complicated for what they are especially when you don't get what you purchase within a few hours. You have to plan where you want to spend them a few days minimum prior to actually going shopping.
1 September 2026
Reply from YouChoose
Thank you for your feedback. We're sorry to hear that your experience has been frustrating.
Gift card codes are sent via email, and occasionally they can be filtered into spam or junk folders, so we would recommend checking there first if you are still waiting for your codes.
If you still cannot locate them, please contact our Customer Support team using the online chat facility on our website and they will be happy to help track down your order and ensure you receive your gift cards.
We appreciate your comments regarding delivery times and the redemption process. During particularly busy periods, some orders can take longer to be processed, and we understand how this can impact plans if you're looking to shop straight away. Your feedback is valuable and helps us continue improving the experience for our customers.
Kind regards, The YouChoose Team
Tedious.. .. ..
It is such a long-winded system.. exchanging the gift card for, instead, the gift card of your choice: a confirmation email, then an email with the relevant information required..
I nearly lost the will to live!
31 August 2026
Reply from YouChoose
Thank you for your feedback. We're sorry to hear that you found the process more complicated than expected.
YouChoose is a multi-retailer gift card, which means it gives recipients the flexibility to choose from a wide range of popular brands rather than being restricted to a single retailer. As a result, it is a simple 2-step gift card process, with just 4 easy steps:
1. Register or log in to your YouChoose account.
2. Add your gift card to your account.
3. Choose the retailer/s gift card you'd like to exchange for.
4. Receive your retailer code and start shopping.
The additional emails you received are there to confirm your selection and securely deliver your chosen retailer gift card.
Millions of pounds in gift cards have been successfully redeemed through YouChoose, and many customers value the flexibility of being able to choose where they spend their gift. However, we appreciate that the process may not suit everyone's preferences, and we thank you for taking the time to share your experience.
Kind regards, The YouChoose Team
Becoming Unusable Due To Poor Staff Decisions
UPDATE: Their response below is complete and utter garbage. There is nothing wrong with that extremely famous email provider. Moreover, if they are supposedly worried about fraud, why do they happily take your money? All they do is attempt to withold your purchases, which is unlawful. DO NOT TRUST THIS COMPANY.
I've been buying You Choose gift cards for 4 years, having my account (which is a requirement) for that period with the same details throughout, including my email address. I recently found that the gift cards were not being sent to me and I'd have to use their Help section to chase them up. Today they told me that my email address is "disposable" and I have to change it or else.
A "disposable" email address that I've been using with them successfully for 4 years?! What utter rot.
Official organisations don't have any issue with my email address, which is from an extremely well-established provider for email, cloud storage, etc., but apparently You Choose have now decided they do.
Am I supposed to create an email address from some other random provider just to use with You Choose??? That is totally unreasonable and not going to happen.
Clearly some busybody at their company had no useful input to make, so decided to add this nonsensical hurdle for their customers. Especially idiotic given the complaints they already get for how cumbersome the process of using their gift cards is.
It's such an utterly absurd attempt to justify not fulfilling orders. I was not told there was an issue with my email address by the retailer that sold me the You Choose gift card, so I will not accept being denied what I paid for because You Choose have suddenly decided they dislike the style of my details.
2 September 2026
Unprompted review
Reply from YouChoose
Thank you for your feedback. We appreciate your long-term support and understand your frustration.
At YouChoose, we take security and fraud prevention very seriously to help protect both our customers and gift card funds. As part of these measures, our Security Team must be satisfied that customers are using YouChoose for legitimate purposes and are adhering to our Terms & Conditions. In some cases, this may require additional verification checks or a review of certain email domains that are flagged by our security systems.
These controls are applied to safeguard all users and are not intended to prevent genuine customers from accessing their gift cards. While we understand this may be inconvenient, maintaining a secure platform remains a top priority.
Kind regards, The YouChoose Team
Phaffing about
Took me a long time to work out how to use but now i know what to do i will be ok to use in future Good Luck
1 September 2026
Reply from YouChoose
Thank you for your review.
We're sorry to hear that you found the process confusing at first. YouChoose is designed to give recipients the flexibility to choose the gift card that's right for them, and there are just four easy steps to use your gift card:
Register or log in to your YouChoose account.
Add your gift card code to your account.
Choose the retailer/s gift card you'd like.
Redeem your chosen gift card and start spending.
Once you've completed the process once, it does tend to become much easier for future use, so we're pleased to hear you've now worked out how it works.
Thank you for your feedback. We're always looking at ways to make the experience as simple and straightforward as possible for our customers.
Kind regards, The YouChoose Team
I was given a voucher code but
I was given a voucher code but, the voucher is not working so I have now lost my money.
26 August 2026
Reply from YouChoose
Thank you for your review.
We're sorry to hear you've experienced difficulties with your voucher. Having checked our records, we can see that your ASOS code was successfully sent to the email address associated with this review on 26 August and then re-sent again on 1 September by our support team after receiving your query.
If you haven't received it, please check your spam, junk, promotions, and clutter folders, as email providers can sometimes filter digital gift card codes into these folders.
If you're still unable to locate the code, please contact our support team directly and we'll be happy to investigate further and help get this resolved for you.
Kind regards, The YouChoose Team
Reply from YouChoose
Thank you for your fantastic 5-star review! 😊
We're delighted to hear that you found YouChoose quick and easy to use. Making gifting simple and convenient is exactly what we aim for, so it's great to know you had a positive experience.
Thank you for your recommendation, and we hope you enjoy spending your gift card!
The YouChoose Team
SCAM
Awful,
You have to make it online then it takes 2 DAYS for the actual gift card to be EMAILED to you.
They do this to make it as hard as possible to use. NEVER USE THIS SCAM COMPANY
30 August 2026
Unprompted review
Reply from YouChoose
Thank you for taking the time to share your feedback.
We're sorry to read about your experience, however, we would like to reassure you that YouChoose is not a scam. We have thousands of customers successfully using and redeeming their gift cards every day.
We've attempted to investigate this matter but have been unable to locate an order associated with the name Harry Carter, which means we cannot review the specific circumstances of your purchase from the information provided in this review.
In most cases, gift card delivery times depend on the retailer selected and the fulfilment process associated with that brand. If you are still experiencing issues, please contact our Customer Support team with your order details so we can investigate further and assist you directly.
We are always happy to help and look forward to resolving any genuine concerns.
The YouChoose Team
Game didn’t arrive
Game didn’t arrive. It should be listed it will take more than 48 hours before people waste their money buying this gift card. Scam.
29 August 2026
Unprompted review
Reply from YouChoose
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
We've reviewed your order and can confirm that it was successfully fulfilled on Saturday 29 August at 9:51pm. If you have not received your gift card, we would recommend checking your spam, junk, and promotions folders, as emails can occasionally be filtered there by your email provider.
We'd also like to reassure readers that YouChoose is a legitimate gift card service trusted by thousands of customers across the UK, and we take any concerns regarding delivery very seriously.
If you are still unable to locate the email, please contact our Customer Support team with your order details and we'll be happy to investigate further and help resolve the issue.
The YouChoose Team
waiting for game its been four days not…
waiting for game its been four days not 48 hours
25 August 2026
Reply from YouChoose
Thank you for your feedback. We're sorry to hear you're still waiting for your game code.
As advised during the redemption process, during peak or particularly busy periods, gift card codes can take up to 48 hours to be issued. We understand how frustrating delays can be when you're eager to make a purchase.
If you have not received your code after this timeframe, please contact our Customer Support team with your order details and they will be happy to investigate and resolve the issue for you as quickly as possible.
We appreciate your patience and look forward to assisting you.
The YouChoose Team
A totally confusing way to give anyone…
A totally confusing way to give anyone a gift card, if someone gives you one for your birthday, you’re not going to start reading the back of it, you’re going to take it to one of the retailers that’s on the front, just like I did, when I went to the till with my item, I was told you have to register before you can use it, it’s a gift for heaven sake , why would you put someone through that to give them a gift for their birthday! I Will make sure I never give one to anyone!
25 August 2026
Reply from YouChoose
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience wasn't what you expected. YouChoose works a little differently from a traditional retailer gift card because it is designed to give the recipient a choice of where they would like to spend their gift. To redeem, there are just 4 simple steps:
1. Login to your YouChoose account
2. Register your YouChoose gift card details, uploading your funds to your account
3. Browse and select your preferred retailer/s gift card.
4. Receive and spend your chosen gift card.
Instructions are provided on the card and accompanying materials, but we appreciate that if you're expecting a standard retailer gift card, the process may come as a surprise.
The additional redemption step is what enables access to a wide range of popular brands, allowing recipients to choose the retailer that suits them best rather than being limited to a single store.
We value your feedback and will continue looking at ways to make the process as clear and straightforward as possible for all recipients.
The YouChoose Team
I was bought this gift card as a gift
I was bought this gift card as a gift. I didn’t find it particularly easy to use. The buyer was very thoughtful thinking I would have plenty of options to purchase a gift card for a retailer of my choice. I’m grateful for the gift but not sure I’d choose this option myself
27 August 2026
Reply from YouChoose
Thank you for your feedback.
We're pleased to hear that the gift giver chose YouChoose to give you the flexibility to select a retailer that suited your needs.
We're sorry to learn that you didn't find the redemption process as straightforward as expected. Our aim is to offer recipients a wide choice of popular retailers through a simple process:
1. Login to your YouChoose Account
2. Register your YouChoose card, uploading your funds to your account
3. Browse and choose your preferred retailer/s gift card.
4. Receive and spend your chosen gift card.
We appreciate that some customers may prefer a more traditional single-retailer gift card experience, while others enjoy the added flexibility that YouChoose provides. Your comments are valuable and will help us continue to improve the customer journey.
Thank you again for taking the time to share your experience.
The YouChoose Team
A very daft and longwinded process
A very daft and longwinded process. Essentially a gift card to buy a gift card to eventually buy the thing you want. Cards like All4One are much simpler, you just use it with your chosen retailer and you’re done.
27 August 2026
Reply from YouChoose
Thank you for taking the time to leave a review. We're sorry to hear that you found the process more complicated than expected.
YouChoose is designed to give recipients the flexibility to choose from a wide range of leading brands, rather than being restricted to a single retailer.
The process consists of just 4 easy steps:
1. Register your YouChoose account
2. Register your YouChoose Gift Card uploading the funds to your account
3. Browse and select the retailer/s gift card you'd like to receive.
4. Receive and spend your chosen retailer gift card.
This extra step allows you to decide where to spend your gift, giving you more choice and flexibility.
We appreciate that different gift card products work in different ways, and we're always looking at how we can make the experience even simpler for our customers. Thank you for sharing your feedback.
The YouChoose Team
Average Choices if you pass the test
Trying to get to the voucher was like trying to pass an exam to fly a plane. Far too many clicks and checks required. Gift choices a little obscure, could rule out 95% of choices. Of the ones left it was more of a which one easiest to use.
26 August 2026
Reply from YouChoose
Thank you for taking the time to share your feedback. We're sorry to hear that redeeming your gift card felt so complicated, the process should be straightforward and enjoyable. We have 100+ brands to choose from, so it's disappointing to hear that you found only a small number of the available choices relevant or easy to use.
Thank you again for your feedback.
Kind Regards,
The YouChoose Team
Wrong product sent
Wrong product sent, should have been a brown wallet but received a brown card holder. Can’t now see my order so if it was I who ordered the wrong item I apologise for this rating, however; the delivery was excellent thank you
20 August 2026
Reply from YouChoose
Thank you for taking the time to leave a review. We're sorry to hear about the issue with the wallet/card holder you received. However, we believe this review may be intended for a different company as YouChoose do not send out physical orders. I can see you exchanged your YouChoose balance for a Primark code recently, if this was incorrectly sent by Primark, please get in touch with them directly.
Kind Regards,
The YouChoose Team
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